Hello,

The most recent articles are already appearing in the related articles section here: http://screencast.com/t/H7vcE2R9
We considered there is no point in adding 2 widgets with the same functionality. You can control the more articles content from here: http://screencast.com/t/bdU85bWX

Thank you!

Hello,
If you use wordfence, please set the firewall in learning mode. That is the most usual case with this issue. Other reports we have involved incompatible plugin so please disable all plugins except visual composer. clear cache and reset cdn files if you use a cdn server.
Thank you!

Hello,

Maybe you have a plugin that is not compatible with newspaper 7.3 The latest update changed quite o bit in the implementation of visual composer so please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Let us know if the issue is still there afterwards. If it is, contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

Hello,

Please make sure you do not add any fixed sizes for adsense from the them ad spots here: http://screencast.com/t/GpAEW0wFsg
As an alternative, you could try to use the adrotate plugin to render the ads so you can bypass the theme’s ad system and see if the results are the same for adsense.

What kind of ads are you using? Adsense has a few options and maybe this is an ad that requires special implementation as the page level ads maybe: https://forum.tagdiv.com/topic/page-level-ads-problems/
Let us know how it goes.

Thank you!

Hello,

The featured image placeholder is an image that is only used on modules and blocks unfortunately. Not on posts themselves. If you do not use any featured image, we suggest using a post style that does not need the featured image for it;s layout. please do not use styles: 3, 4, 6, 7 or 8

Thank you!

Hi

@ryanpower
Please try this:

“It seems that the theme cannot connect to Facebook API because port 443 is blocked. Please check in C-panel, on your server, if you have a firewall which blocks external connection and try to set an exception for port 443.
You can also contact the host provider and let him know about this, he should be able to provide a more accurate answer.”

This is the answer provided for the above request. If this is not the case for you, then please also send us an email and we will look into it.

Thank you!

Hello,

If you want to install a demo there are 2 options. Either install just the demo style and the second, to install the demo style with content. Content is not mandatory, There is a button that you can tick to activate content or not. Please read this guide: https://forum.tagdiv.com/installing-demos/
The button is pretty obvious: http://screencast.com/t/lf2x8iqr8

Thank you!

Hello,
The lightbox works with the keyboard but not the smart list. We did not get any more requests on this behalf so we have not made any implementation for it yet. Feature requests get implemented based on their popularity. This request will have to grow in demand before we implement it as we have lots and lots of feature requests and we have to prioritize.
Thank you for your understanding.

Hello,

I have checked your site and saw the the images zoom on the big grids so I assume you want them not to. If you do not want the zoom effect, please change this setting like so: http://screencast.com/t/Tnx2EAq4kgo

Thank you!

The pagination on blocks is different than the pagination on the latest articles section. There is no block with that pagination style. Sorry.

Hi,

This being a long topic it’s very hard to keep track anymore:) Sorry. The default page template does not show the sidebar but you can create a sidebar in visual composer directly on a split row like so: http://screencast.com/t/lL6eEFYpe
The row is split in a 2/3 + 1/3 layout.
As an alternative you can use the page builder + page title template that will show the sidebar and hide the title if you do not want it with a bit of css like so:
.td-page-title{
display:none!important
}


Thanks.

Hello,

This function is called a sticky menu. You can have it to be always sticky, or to appear only on scroll up or deactivated. Here is where this behavior is controlled: http://screencast.com/t/jk3x3PWxFoDD

Thank you!

Hi,

You can maybe try this method in td_module_single_base.php: http://screencast.com/t/Vppmf7wPMW6

Let us know how it goes.
Thanks.

Sorry for the inconvenience but the latest articles section was not created with this in mind. It was intented to go under all content. it was a decision the dev’s took.
But if this is such an important aspect for you why not give up on the latest articles section and simply use another page template like the default page template or the page builder + page title that do not have the latest articles section and you can use one of the standard blocks for this element. You can even name it latest articles and set the block you want to display it and set the pagination from the pagination settings. Then you can add content underneath it without an issue straight from visual composer.

Thank you!

Hi,

For the footer logo, depending on the footer style used, you ned to alter these files: http://screencast.com/t/qKwdlAEjoIc

I hope this helps.
Thank you!

Hello,

It seems that you have not created the mega-menu properly. That is why it breaks. You will have to remove the sub-categories in the menu element before making it a mega menu. You simply add the parent category and select the mega-menu option;. The theme will grab the subcats automatically.
example:
wrong mega menu: http://screencast.com/t/v1WzLENdw
right mega-menu: http://screencast.com/t/82UzWTWUjVx
You can read more about mega-menus here: https://forum.tagdiv.com/mega-menu/

Thank you!

Hello,
Disappearing images are mostly caused by a js error caused by a plugin conflict. Actually we have not been able to identify any other cause except either a plugin conflict a js optimization tool that did a poor job or some custom js code that provided the js error. You can see js errors in your browser console. Please disable all plugins except visual composer. Clear cache and reset cdn files if you use it. Also if you have any js modifications made, restore the code to it;s default state. If you use any minify tool, please disable it.
Thank you!

Hello,

Well as the guide specifies there are 3 parts of code. The first is the embed code itself You add that on the posts/pages themselves as it contains the video you want to embed with the video ID
The second code is a javascript code you can add in the theme panel custom js box: http://screencast.com/t/SYzBoxBIBZA (do not include the script open and closing tags)
The third is a css code you can add to the theme panel -> custom css box: http://screencast.com/t/nuvrxZCe again without the style tags opening and closing .
Here is an example how it worked on my end:
first code on a post in text mode: http://screencast.com/t/mo1wvTtyk
second and third codes in the theme panel spots: http://screencast.com/t/ltfk3LkGD

Thank you!

Hi,
Try this code:
<span style="color: #ff0000; text-transform: uppercase; font-weight:bold;">Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. </span>
The text is both bold and uppercase as well as colored red.
http://screencast.com/t/4gWmbrYo9XXf
Thank you!

Hello,
The reviews are only applicable in the back-end so the standard subscriber cannot review an item. Only users that have access to the back-end of a post can add reviews.
Thank you!

Here is an example of how it looks like on my end:
http://screencast.com/t/tAciKT0w and the code: http://screencast.com/t/zUiK17pvrP
Thanks.

Hello,

I’m not sure what you mean by static content through a sortcode. It will not be static and it will be responsive. Every visual composer element is a shortcode it’s no different than adding it from the visual composer menu.
If you want to place a row below the latest articles and then to add other content to it from the page edit screen, that is an entirely different matter. That can only be done through quite a bit of customization that will be too much for what the support can offer you. Sorry but we cannot provide such solutions. If you are not aware of the steps you need to take in this regard, we suggest hiring a developer to help out as this request falls beyond what support can offer you.

Thank you!

Hello,

The latest articles is added by the page template @CollectiveM pointed out above. If you do not want the latest articles section, simply change the page template: http://screencast.com/t/gIBUnCXAL

Thank you!

Hello,
We recently discovered a flaw in wp super cache and the new version of wordpress. Maybe this could be a reason for the drop as we have found nothing theme related that can affect the traffic: https://forum.tagdiv.com/topic/mobile-theme-does-not-work-properly/
Give it a try!
Thanks.

Hello,
if you set a background color or image to your site, the theme will go into boxed mode and there will be no full width content anymore. please remove any background image or color (even white counts): http://screencast.com/t/dD1ph0tju
If you still cannot get it to display properly please contact us via email at contact@tagdiv.com and provide wo-admin so we can login and investigate.
Thank you!