Hi,

The disappearing images are most of the times caused by a plugin conflict. Unfortunately not all plugins work with our theme so please disable all plugins except visual composer, clear cache and reset cdn files. Then check your images again. Let us know if you still have trouble with this.

Thank you!

Glad you figured it out. For more info on the mobile theme please consult this guide: https://forum.tagdiv.com/the-mobile-theme/
Thank you!

Hi,
If you do not wish to use the mobile theme you can simply deactivate it from the plugins section.
Thank you!

Hi,

Sorry but this falls beyond what the theme support can offer you. Customization is not covered by the theme support. Maybe you changed something that affects the images or maybe you have a plugin conflict that make the images break .Please disable all plugins except visual composer, clear cache and reset cdn files.
Also for the code to work, you cannot simply change the image size without defining a new thumbnail for it. This is done with the theme api: https://forum.tagdiv.com/td_api_thumbadd/
Please note that you will require coding skills for this and theme support does not cover it. If you require assistance for it, you will have to hire a freelancer from sites like studio.envato.com

Thank you!

Ups! My bad.

It seems it changes the newspaper font for the other icons as well. We need to be more specific with the css.
Try this one instead:
#td-top-mobile-toggle .td-icon-mobile:before{
content: ‘\f10c’;
}
#td-top-mobile-toggle [class^=”td-icon-“]:before, [class*=” td-icon-“]:before{
font-family: ‘fontawesome’;!important
}
You can add it in the theme panel. No need to alter style.css.

Thank you!

Hello,
Unfortunately there is no way of changing the menu. There is no alternative menu. What you can do however is improve your site speed by following this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/
Also the scrolling problem could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files.
Let us know how it goes. and provide a link to your site if you still have trouble with it so we can inspect the problem.
Thank you!

Hi,
You do not see any update message as it;s a custom plugin. You need to update it manually. Please download the latest version of the theme from envato, then remove your social counter and delete files from the wp plugins section and then click the add new plugin button and select the social counter from the main theme package you downloaded.
I hope this helps.
Thank you!

Hi,
I just did the modification again to test it and the locations panel shows the new mobile menu : http://screencast.com/t/P46tEvQGWXjB
Please make sure you customized the code properly.
Thank you!

Hi,

When using adsense it’s not recommended to hide the ad with css as the google crawler will still be able to detect the ad. It;s best to remove the ad from the code.
You can add the condition in the file I pointed out above like so:
if(!is_404()){
echo td_global_blocks::get_instance('td_block_ad_box')->render(array('spot_id' => 'header'));
}
?>
http://screencast.com/t/Wj8mA0Yo

Thank you!

Hi,

There are also inline styles applied to the demo content. This can be seen when you edit a post in text mode: http://screencast.com/t/Z5N3RTkRemVH
The sidebar titles background colors are added in the block settings in the widgets area: http://screencast.com/t/84Ns2ff770Jp

Thank you!

Hi,

You can disable the sidebar on the category page from the theme panel on the per category setting here: http://screencast.com/t/9oqT6fI5us
As for the pdf issue, you could use a plugin for embedding pdf docs https://wordpress.org/plugins/pdf-embedder/ (not tested though)

Thank you!

Hi,
If you plan on replacing the comments in our theme, you need to change the theme files not the WP files. Please follow this topic: https://forum.tagdiv.com/topic/facebook-comments-2/
Thank you!

Hi,
The next update will be released this week. We plan on releasing it as soon as possible.
Thank you!

Hi,

If the image is smaller than the limit, then it must be other causes preventing you from uploading images. Please disable all plugins except visual composer, clear cache and reset cdn files. This should rule out a plugin conflict. Then try your images again.
Let us know if you still have problems with this and if you do please contact us at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also include a link to this topic.

Thank you!

Hi,

The post views are affected by cache so if you use a caching plugin, you need to activate this option: https://forum.tagdiv.com/ajax-view-count/
As for speedbooster, please follow this topic to learn about speedbooster’s compatibility function:
https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
For the ads, if you use adsense, you can select the ad dimensions from the theme panel here: http://screencast.com/t/JoMHKFv4
If you do not use adsense, you need to use this method of implementation: https://forum.tagdiv.com/using-other-ads-non-adsense-ads/

If you want to align the ad left. you can use this css:
.td-a-rec-id-content_bottom{
float:left!important;
}


I hope this helps.
Thanks.

Hi,

Unfortunately there is no option at the moment to add blocks to your pages on mobile. We will try to include more options in the mobile theme including a few blocks without using visual composer but we have no eta on this yet unfortunately. It is a work in progress. At the moment you will have to use the standard MCE editor for pages.
If you are comfortable around coding, you can try to alter the mobile theme files. There is a folder called ‘mobile’ in the main theme folder where you will find the page template files.

Thank you!

Hi,

The correct css code would be this one:

.td_block_1 .block-title span{
font-family: "Open Sans";
font-size: 24px;
font-style: italic!important;
}

Thank you!

Hi,
Please revert your changes to the theme default as there is a much simpler way to do it.
Simply define a new menu in td_menu.php like so: http://screencast.com/t/u3Ym64v3Ga and then simply change the menu key in menu-mobile.php to your new menu like so: http://screencast.com/t/guO9j6To89m
Now you can create a new menu and assign it as a mobile menu from the wp menus area.
Thank you!

Hello,
Unfortunately the our theme does not have an exact replica of that grid. You can check different big grid styles here: http://demo.tagdiv.com/newspaper/big-grid-1/
If none of the grids we provide are sufficient for your project, you can create new ones if you have the proper coding skills. It will be no easy task though: https://forum.tagdiv.com/api-blocks-introduction/
Thank you!

Hi,
If you have an overload even after setting up the parameters then it probably means your server cannot handle all the views and you need to get a better hosting plan. This is best discussed with your hosting provider.
Thank you!

Hi,

This code will affect the big grids:
.td-module-thumb a:last-child:before{
background: linear-gradient(to bottom, rgba(0, 0, 0, 0) 40%, rgba(0, 0, 0, 0.5) 100%)!important;
}
But the slide element is different than the other grids. you need to use this code:
.td-image-gradient:before{
background: linear-gradient(to bottom, rgba(0, 0, 0, 0) 0%, rgba(0, 0, 0, 0.5) 100%);
}

The opacity is the 0.5 value in the code. I reduced it from 0.7 but you can change this number to anything between 0.1 and 1

Thank you!

Hello,
There is no “fix” for this. The mobile theme was designed to work without visual composer. This is the main feature of the mobile theme. It does not rely on the heavy page builder that slows down page speed.
Visual composer will not be added to the mobile theme as it will defeat it’s purpose. If you do not want to use the mobile theme and create content for mobile without visual composer,m you can always disable the plugin and use the standard responsive version for mobile.
Thank you!

Hello,

1) The thumb does not get created for the big grid. Please make sure you have the proper thumbnail selected here: http://screencast.com/t/0NdSS7ezS9q and then use the force regenerate plugin to regenerate your thumbs.
2) and 3) There is a limit for the size of images you can upload into wordpres. This is seen here: http://screencast.com/t/iFO8BDV3GAqT
You can use this guide to increase this limit: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hi,
The ads have only been tested with those sizes as they are sizes for adsense. I;m not sure adsense can provide any other sizes. If you use custom ads, then the theme will render the ads as best it can in the given container or display the ads in the size you provide if it;s smaller than the container.
We do not recommend changing those values.
Thank you!

Hi,
Header style 11 uses the full logo. That means it will display it exactly in the dimensions you upload. If you want it bigger, you have to make talk to your designer and have him make it bigger from the image editor as our theme does not enlarge the logo.
Thank you!