Hi,
Please make sure you have version 4.11.2 of the visual composer plugin: http://screencast.com/t/aLRrsPvs
If you already have this version please make sure you clear all caches whether it’s a plugin, cdn or server cache.
Let us know if you still have trouble with this and provide a link to your site so we can inspect it.
Thank you!

Hi,
To remove the line, please add this code:
.td-post-author-name span{
display:none!important;
}
Thank you!

Hi,
The article top ad and article bottom ad is the same for video or non-video post templates. If your post content is empty they will be one under the other. If you have such posts with no content except for the featured image/video, then we suggest you only use one of these ads, not both.
Thank you!

Hi,

If you want to remove the header ad from the 404 page, you can add a condition to the header ad code: https://codex.wordpress.org/Function_Reference/is_404 – http://screencast.com/t/axyi1FDMA

I hope this helps.
Thank you!

Hello,
The widget gets the information from this platform: http://openweathermap.org Unfortunately We cannot say for sure how accurate is the information as we just pull it from the server.
Thank you!

Hello,
The mobile theme is a different theme from the standard one and it will not behave the same. It will not work from the child theme and will not work with visual composer. We will improve the mobile theme with future versions of the theme but at the moment it will not work that way.
You can read more about the mobile theme and how it works here: https://forum.tagdiv.com/the-mobile-theme/
Thank you!

Hi,
Please send us an email at contact@tagdiv.com and provide wp-admin so we can login and investigate this issue. Also include a link to this topic so we can identify you!
Thank you!

Hi,
I have checked your site and you have a js error that is preventing the loading of images. This is mostly caused by plugins. Your images do not load at all on your site.
Please disable all plugins except visual composer, clear cache and reset cdn files.
Then check your images again.
Thank you!

Hello,
Your video is the perfect example of the wordpress sidebars issue. This is not theme related but wp related. WordPress will strip every sidebar that contains any special characters or symbols in it’s name. Please do not use any symbol in your sidebar names and create a standard name for your sidebar like “new” and try it out.
Thank you!

Hi,

You can change it with css and font-awesome as it;s a font icon. Here is an example:

.td-icon-mobile:before{
content: '\f10c';
}
[class^="td-icon-"]:before, [class*=" td-icon-"]:before{
font-family: 'fontawesome';!important
}

I set the circle icon to the menu.
You can find the list of icons and css content codes here: https://astronautweb.co/snippet/font-awesome/
(You need to have font awesome 4 menus installed)
http://screencast.com/t/3QeKZ3dcjh

Thank you!

Hello,
You might have changed the menu items color to black so there is a black background and black menu items. Please change the header menu text color from here: http://screencast.com/t/N5jd42Gat
If this is not the case, then please provide a link to your site so we can inspect.
Thank you!

Hi,
Version 4.7 of VC is to old. Please update your theme to the latest version by following this guide:https://forum.tagdiv.com/how-to-update-the-theme-2/ and then update your visual composer to version 4.11.2: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Thank you!

Hello,

You can only target specific module types in our theme, not just a particular block. You can change the font family or size from the fonts section for every module: http://screencast.com/t/qfqdn3zIKn
You can see a list here for what module is used in which block: http://screencast.com/t/eohjEChE3
If you want to target just a particular block, you will require a bit of css skills to add a custom css class to the row containing the block and targeting the block using that class to assign a font to the block title. You will have to load the font with css if you do not use the theme panel though. This is done using @font-face http://www.w3schools.com/cssref/css3_pr_font-face_rule.asp

Thank you!

Hello,
Unfortunately our theme does not have RTL support so it can only be made custom. Unfortunately we cannot provide any customization services at the moment so you will most likely need to hire some help from sites like studio.envato.com if you do not have the coding skills necessary.
Thank you!

Hi,

1) – 2) The default beige color is set form the theme panel as a theme general accent color here: http://screencast.com/t/B0ioJvXAua
3) You can change the block title background color from here: http://screencast.com/t/2LqnRTpVNj
4) You can change the background and hover color for the submit button with this custom css:
.form-submit input[type=submit]{
background-color:red;
}
input[type=submit]:hover{
background-color:grey
}

Thank you!

Hi,
You can send us the details on our email address at contact@tagdiv.com and provide a description of your problem as well as a username and password so we can login and investigate. If your email is already sent, we answer all emails from oldest to latest and you will receive a reply in today’s time.
Thank you!

Hello,
the mobile theme will convert your homepage to the predefined one and display all other pages blank if you do not create mobile content for theme in the new mobile editor. Please read more on this here: https://forum.tagdiv.com/the-mobile-theme/
Thank you!

Hello,
This could be a caching issue as when you activate the mobile theme it should not show the responsive version anymore. Please clear all caches including cdn or server cache. Please make sure the mobile theme is enabled and please make sure there are no plugin conflicts that interfere with the mobile theme.
Thank you!

Hi,
For the social counter please follow this guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
Also make sure you clear all caches as the plugin is affected by cache.
Thank you!

Hello,
The social counter styles are only available in newspaper 7 and the latest version of the social counter (4.1)
Please make sure you update your theme to the latest version install the social counter that is bundled with newspaper 7 in the main theme archive.
Thank you!

Hello,
The OG image is not provided by our theme but rather the seo yoast plugin. Please use this guide to add the og image: https://forum.tagdiv.com/facebook-share/
Thank you!

Hello,
I replied you via email regarding this problem. It is a plugin related issue, not block related. Disable all your plugins except visual composer and check the menu. I have accessed your site and disabled all plugins and the menu worked as expected. I enabled your plugins again so your content added with plugins does not get removed.
Thank you!

Hello,

You can find the code used for the social sharing top or bottom in this file: http://screencast.com/t/fmpWfMTFX
That is the sharing_top function. The sharing_bottom is in the same file further down the page.

I hope this helps.
Thank you!

Hello,
Please read this topic regarding the footer content: https://forum.tagdiv.com/footer-templates/
Thank you!

Hello,

1) Unfortunately the infinite scrolling on posts is not available in our theme. We do not have a plan on adding this yet as we have not found an easy method of implementation for it at the moment.
2) The mega-menu option will not work on the mobile menu. If your link on the main menu does not link to anything (custom menu link to #) then it will not l;ink to anything on the mobile menu as well. Please create a new menu for your mobile menu here: http://screencast.com/t/0Wnhup0pWY
3) We cannot provide any solution for this as our theme does not provide a social login option. You will have to either use customization or find a plugin that can offer such a feature.

Thank you!