Hi,
The theme does not auto-generate robots.txt. That file is not theme related as the robots.txt is should be added directly in the root directory of wordpress and the theme has no ties to that folder.
Thank you!

@Vikram
If you still cannot find a conflicting plugin, please send us wp-admin via email so I can inspect your site.
Thank you!

Hi,
Sorry but translation plugins are not tested to work with our theme so we cannot provide any solutions for this. You will have to find a different plugin that works out of the box or hire a freelancer to help implement qtranslatex better with our theme. Unfortunately plugin implementations falls beyond what support can offer.
Thank you for your understanding.

Hi,

In this block style it seems that a longer author name will make the date overlap the comment count. I see you already disabled it on your end. I added this issue to our bug list and it will be fixed in a future version.
If you want to remove the comment count just for this block, you can do it like so: http://screencast.com/t/rTcgdqQz

Thank you!

Hello,

This is actually a wordpress trick. You can add the time in the custom date setting like so: F j, Y, g:i A : http://screencast.com/t/vkDY3VK2o and now you will have something like this: http://screencast.com/t/xbt8qgRy7k6s

Hope this helps.
Thank you!

Hello,
Unfortunately our theme has no options for this so there are 2 options. Either you find a plugin that works that has this feature or to hard-code it, but for this you will need coding skills or hire a freelancer to do it from sites like studio.envato.com as we cannot offer any custom work at the moment.
Thank you for your understanding.

Hello,
The author profile can be edited from the users area of wordpress: http://screencast.com/t/objdAKASucG
You can upload a profile picture there as well. Please check this guide to see how to set up an author card: https://forum.tagdiv.com/author-card/
Thank you!

Hi,
The head tag for the mobile theme is located here: http://screencast.com/t/KEF39yWVyowi
You can try to add your code inside the element. Keep in mind that the mobile theme does not use shortcodes so a do_shortcode function will not work with it as visual composer elements will not get rendered.
Thank you!

Hello,
Well this is not a bug as we do not get this error at all on our end or on our live demo. The issue most people had with this was based on the old version of style.css (from newspaper 6) being served through cache and breaking the layout.
If this is not the case then please disable all plugins except visual composer and clear all caches in order to rule out a plugin conflict. Then activate plugins one by one and see which one breaks the layout.
If you still have trouble with this, please send us an email at contact@tagduiv.com and provide wp-admin sop we can login and inspect the issue directly.
Thank you!

Hi,
Our theme does not add any compression by default. The image compression is added on the server site or through plugins. Please also test your images on a wp default theme or on a localhost installation to rule out the server. This way you can narrow down the search.
Let us know how it goes.
Thank you!

Hi,
We have no reports of the sppedbooster plugin being installed twice. Please disable and delete files for both the instances of the plugin and install it again from the main theme archive you downloaded from envato.
Let us know how it goes.
Thank you!

Hi,

1) The mobile menu problem is generaly caused by the old style.css from newspaper 6 being cached and served on the site from the cache. That causes the layout to break so clearing caches will eliminate caching issues.
On your site you no longer have the overlaping mobile menu: http://demo.tagdiv.com/newspaper/td-post-aston-villa-beat-liverpool-to-join-arsenal-in-the-fa-cup-final/

2) Please disable all plugins except visual composer and activate the mobile theme without other plugins. Some plugins can cause conflicts with our mobile theme.

Let us know how it goes.
Thanks.

Hello,

If you use version 3.8.4 then the update process is more ‘complicated’ as the update script will only work from newspaper 4. We have not tested the script from an older version than version 4. The best thing to do its simply delete your theme, install the new version fresh via ftp and then run the update script. If the script will not run, then the elements on your site that do not render due to the old shortcodes will have to be replaced with the current elements.

Thank you!

Hello,
Unfortunately the way you are using the mega-menu is not the intended way of foing so. the mega-menu was not intended to work on sub-menus. It only works and positiones properly in the mainemenu. The first level of menu items. Not in a sub-menu:
correct: http://screencast.com/t/sYOfCujp8
incorrect: http://screencast.com/t/sxt0214E
The mega-menu was not designed to work on sub-menu elements.
Thank you!

Hello,
If you still have issues with this after you disabled all plugins except visual composer and cleared cache (and cdn) please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue and provide the proper solution.
Thank you!

Hi,
Please make sure you deactivate all other plugin except visual composer and clear your cache and CDN files if you use it. Then please activate the mobile theme first. We will also investigate this issue further.
Let us know how it goes.
Thanks.

Hi,
This is the case with smartlists. Smartlists will ignore content ads. This is the way they were designed. If you use smartlist 6, please use this ad slot: http://screencast.com/t/2sQC33ldht
Thank you!

Hi,
This issue is related to your page loading speed and/or the speedbooster plugin. If you use speedbooster or another tool to move render blocking to footer as google page speed suggests, it will also move style.css to footer and this is the effect of that. The style will apply after all elements are loaded. If you know your way around coding, you can remove style.css from the speed-booster files to prevent this happening.
If you do not use speedbooster, please increase your site-s loading times by following this guide:https://forum.tagdiv.com/how-to-make-the-site-faster/ and also make sure you have all system status parameters set properly so you do not run out of memory: https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps.
Thank you!

Hi,
If you want to reduce the color intensity on your homepage, please use this code:
.home img{
-webkit-filter: grayscale(40%);
-moz-filter: grayscale(40%);
-ms-filter: grayscale(40%);
-o-filter: grayscale(40%);
filter: gray;
}
If you want it closer to gray, increase the percentage.
Add it in the theme panel -> custom css box.
Thank you!

Hi,
The css will not work anymore because the class was changed. It’s not .affix anymore but
.td-affix
Change the class and it should work as before.
Thank you!

Hi,

Our theme is a bit “heavier” as there are lots of options available and the site needs to be optimized.
Please follow this topic to improve general page speed: https://forum.tagdiv.com/how-to-make-the-site-faster/
And a note on the speedbooster plugin: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/

Hope this helps.
Thank you!

Hi,
After you set up the counter using the tutorial, please clear all caches and allow it a bit of time to update as it’s not a live count and it will make a few requests/day in order to keep the server load to a minimum.
Thanks.

Hi,
I have not tested this on the mobile theme, but the mobile theme does not use visual composer at all so this method is redundant: https://forum.tagdiv.com/the-mobile-theme/
Thanks.

Hi,

Please try this temporary solution and see if it works – http://screencast.com/t/Te9gPmWp0 – http://pastebin.com/GDCGkfvA
Don’t forget to make a backup of your current file so you can revert in case that something goes wrong.
Let us know how it goes.
Also I have added this on our list for further investigations as it happens only in specific conditions.

Thanks!

Hi,
W3 total cache was the supported and recommended plugin to use with our theme until some time ago when it started creating all sort of problems for us. That is why we switched to wp super cache. We are not saying it;s the best caching plugin, but it;s the one that is tested to work 100% and not create issues. You can try out different ones if you wish but we cannot say for sure how they will work. The only tested one is Wp super cache.
Thank you!