Hi,
All the elements need to be adjusted for the mobile theme including the ads and the pages themselves: https://forum.tagdiv.com/the-mobile-theme/
Use these ad slots: http://screencast.com/t/MrhJEX3w0
Thank you!

Replied here: no need to double post: https://forum.tagdiv.com/topic/how-to-deregister-js_composer-css-and-javascript-file-on-single-posts/

Hi,
Unfortunately the mobile theme cannot be re-written from the child theme as it;s implementation is different from the main theme. We will try to add child theme support for the mobile theme in future updates.
Thank you!

Hi,
Please make sure you use version 4.0 of the plugin and then follow every step presented here carefully: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ After you set it up clear your caches from the plugin and from a cdn server if you use it as the counter is affected by cache.
Let us know how it goes.
Thanks.

Hi,
I’m not sure why this issue occurs as we have no reports of this yet. Please access your translations section and change the title from here: http://screencast.com/t/IBw9uDdIDGA1
Let us know how it goes.
Thanks.

Hi,
Please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the smartlist. Please also provide a link to this topic so we can identify you.
Thank you!

Hi,
Please try this custom css:
.td-logo{
width:auto!important;
}
Thanks.

Hi,
Unfortunately font awesome has it’s own icons and you cannot add custom icons to it. Our theme uses it’s own icons as well. You can use these font icons with css if you get the content code from here: http://screencast.com/t/YKrcUewflNDo and then add it with a ::before or ::after pseudo-element in css like so:
http://screencast.com/t/NMVQLSxxYb – http://screencast.com/t/lgNgmS6O09Me
The downside is that those icons you found are specific to one of the demo styles in our theme and they can only be accessed if the specific demo is loaded.
If you require custom icons, you can find some vector graphics and implement them by following this topic:
https://forum.tagdiv.com/topic/how-to-add-a-custom-icon-with-css-code/
Hope this helps.
Thank you!

Hi,

You can try to check for pagebuilder so if you do not use pagebuilder on a page, the css and js will be removed:
add_action( 'wp_print_styles', 'aa_deregister_styles', 10 );
function aa_deregister_styles()
{
$td_use_page_builder = false;
if (method_exists('WPBMap', 'getShortCodes')) {
$td_use_page_builder = true;

Hope this helps.
Thanks.

Hi,
The issue with visual composer not being able to edit pages was caused by the new version of WP and visual composer below version 4.9. Please update visual composer to version 4.11 or 4.11.2 in order for it to work properly.
Please let us know if you still have issues with this.
Thank you!

Hi,
This issue is generally caused by the system status parameters not being set properly. You need to follow this guide to adjust the memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/
Let us know how it goes.
Thanks.

Hi,
Unfortunately your screenshots cannot be accessed. Please provide an alternative so I can understand how to help.
Thank you!

Hi,
Unfortunately td_video_support.php will not work from the child theme as the entire wp-booster folder won’t. Sorry. I will add this request to our list and pass this information onto the development team.
Thank you!

Hi,
The demo sliders can be provided by us via email. please make a request for these sliders at contact@tagdiv.com and we will provide them there.
As for the Whiteboard, I cannot say for sure, we will have to wait and see. There is no solution at the moment to activate the add-ons on a free version of the plugin.
Thanks.

Hi,
The newspaper documentation was created in newspaper. But on a custom version of it. Please provide an example of what you want to achieve so I can help with the steps needed.
Thank you!

Hi,

Try the code like so:

.td_block_big_grid_7 .entry-title{
background-color:rgba(0, 0, 0, 0.31);
}
http://screencast.com/t/bAKGCcmFuz1k

Or if you just want the text shadow, you need to apply it to the a element:
.td_block_big_grid_7 .entry-title a{
text-shadow: 2px 2px 4px rgb(0,0,0)!important;
}

Thanks.

Hi,
This issue occurs because of too many re-writes of the fonts. In the title for example you have the first font set by the theme’s html general font, a sans serif font. (general font) Then overwriting it is a verdana font , then your own Lato font (default titles font) and then the Francois One. Please make sure you do not rewrite the font to Lato and then to Francois one again. Please use the fonts section and only change particular fonts not the general ones and particulars as well. http://screencast.com/t/QSJBL57gH88
Hope this helps.
Thank you!

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn file to rule out a plugin conflict. Then check VC again. Let us know how it goes.
Thanks.

Hi,
Please update visual composer to the latest version: 4.11.2 and make sure you also update the social counter to version 4.0. Then use this guide to set it up: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Thank you!

Hi,

@StockFanatic The counter works fine on your site: http://screencast.com/t/tayX5CRtu. Please note that the counter is not a live count and it;s affected by cache. So allow it a bit of time after you set it up.

@Jose: Please follow this guide: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ and allow it a bit of time or clear all caches after you set it up.

Thanks.

Hi,
Please make sure you use the latest version of woocommerce and the theme and disable all other plugins except visual composer and woocommerce, clear cache and reset cdn files. Then test again.
Let us know hoe it goes.
Thanks.

Hi,
Unfortunately the theme has no such option. It will have to be made custom, but it will not be as easy as the menu is a complex part of the theme and the second line will make other elements not position properly. you will need css knowledge to get it done properly. Every menu item has a unique class: http://screencast.com/t/jmWMTUGFhhNJ
You can use that as a css class like so:
.menu-item-yourmenuitemnumber{
add css proprieties and attributes here:
}
Unfortunately I have no easy solution to provide as this will require adjusting of all elements around it.
Thank you!

Hi,

1) Please update the social counter by disabling the one you have now and deleting files and installing the new plugin version which comes with the latest theme version. You must have social counter version 4.0 for it to work properly
2) There is no official soulution for adding new social icons but you can try to replicate this method for adding a new social share option: https://forum.tagdiv.com/topic/add-a-linkedin-button/
3) The name of the file must be the same as the one in the main theme. your file is named functions2/.php
4) Same as 3
5) There are lots of plugins not compatible with speedbooster that people use. We have no alternative to provide but there is this workaround: https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
6) The cropping of the featured images is different for all post styles you use. There are a total of 14 post templates to chose from: https://forum.tagdiv.com/post-templates-2/
7) The homepage is the most customizable area of our theme. You chose from a total of 25 content blocks: http://demo.tagdiv.com/newspaper/block-1/ and 12 big grids: http://demo.tagdiv.com/newspaper/big-grid-1/ among other elements.
Please read the documentation here: https://forum.tagdiv.com/newspaper-theme-documentation/
8) APC is different from a caching plugin and it is compatible with sp super cache APC is a cache for PHP: http://www.inmotionhosting.com/support/website/what-is/speed-up-php-with-apc
9) Please contact your hosting provider and make sure compression is allowed/enabled from the server side.
10) Those are alternative methods. Use one or the other, not both
11) Speedbooster is for advanced users only. You placed the js inside the style css part. Please read it again and check the screenshots to see where to places css and where to place js blocks.
12) For a smart sidebar please read this guide: https://forum.tagdiv.com/smart-sidebar-2/
13) You can use a redirect to send the user elsewere if he clicks the author name: http://www.wpbeginner.com/beginners-guide/beginners-guide-to-creating-redirects-in-wordpress/

Thanks

Hi,
The mega-menu option does not require any plugin nor screen options. it should be there by default. Please deactivate all plugins except visual composer, clear cache and reset cdn files. If this does not fix it, please try to activate the main theme if you use a child theme. Or maybe the theme installation was faulty, then you need to do a fresh install via ftp: https://forum.tagdiv.com/install-via-ftp/
Let us know how it goes.
Thank you!

In order to have full compatibility the theme must be adapted to the plugin code and this will not be simple to do. I passed this information to the developer team but I cannot promise our theme will be adapted to work with wp-rocket. It will be the dev team’s decision. unfortunately we cannot change the theme code to adapt it to every plugin out there. That is why we have a recommended plugin for cache (wp super cache) This is the case with every premium theme. Some plugins work while other do not.
Thank you!