Hi,
Please open a new topic on the forum with your issue and include a link to your site so we can inspect it and provide the proper solution.
Thank you!

Hi,
Unfortunately this will be deleted when updating, but fortunately this is not a hard modification to make. I will add your suggestion to our update list.
Thank you!

Hello,
Unfortunately we have not tested this and the official solution is paid only: http://codecanyon.net/item/bbpress-shortcodes-for-visual-composer/9073637
Thank you!

Hi,
The new version of WP works with the latest version of visual composer. Please update your theme to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and make sure you have the latest version of visual composer: 4.11.2
Thank you!

Hi,
I’m sorry but we have not tested any guest author plugins. Maybe one of our users can help if they used such a plugin with our theme.
Thank you!

Hi,
If you use a standard visual composer element, you can use this css to remove the gap entirely:
.td-main-page-wrap{
padding-top:0px!important;
}
On your pages though you use revolution slider and you get a white border from that as well. You can try to see the test page I created on your site (set to private).
Please edit your slide and remove the padding from slide options.
Thank you!

Hello,
Speedbooster will not be enough to speed up your site. Please follow this guide and follow each step carefully: https://forum.tagdiv.com/how-to-make-the-site-faster/
Also a note on speedbooster: https://forum.tagdiv.com/topic/incompatible-plugin-detected/
Thank you!

Hello,
Please ignore the update messages from revolution slider and visual composer as these plugins are provided free by us and we will include updates on a regular basis along with the theme updates. The plugins by themselves cannot be updated as we cannot provide an activation code for the free version of the plugins.
Thank you!

Hello,
If you follow the new ads instruction, you will see that the ad code needs to be inserted in the head section of the website, so there is no ad spot you can add this code in. it has to be added in the theme files. In the root folder off the theme you will find the header.php file. inside this file you will find the html ‘head’ tag needed for this code.
Thank you!

Hello,
This issue occurs when you have too many rewrites in css and you can actually see the style being rewritten as CSS works in cascades. Also speedbooster can also cause this as it will move the style.css to the footer. You can try to speed up your site by following this guide: https://forum.tagdiv.com/how-to-make-the-site-faster/ and make sure you do not have any plugin compatibility issue as plugins can also cause this.
Let us know how it goes.
Thank you!

Hello,
This depends on the post style you use on your posts. if you do not want to have a featured image on your posts, then chose style 5 from here: https://forum.tagdiv.com/post-templates-2/
Thank you!

Hello,
First you need to have the sidebars active from the category settings as you can assign a sidebar for every category or directly from post edit if you want to have a specific sidebar on a post. Please follow this guide: https://forum.tagdiv.com/sidebars-tutorial/
Also, please make sure you ahve widgets in your wp widget section as sometimes widgets will get stripped from here by wordpress in special conditions.
Thank you!

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. Usually a plugin conflict creates this type of issues.
Thank you!

Hi,

You will receive the answer via email today as we do not work on weekends. Support hours are in the top right: http://screencast.com/t/s1uWUAXWtRXx

Thank you!

Hello,
If you use newsmag, please write in our newsmag forum. This is the newspaper theme forum.
Thank you!

Hi,
Well you already have an anchor tag inside the ad but it’s linking to #. simply add the URL between the quotation marks from the ‘href’ attribute. You can read more about HTML anchor tags here: http://www.w3schools.com/html/html_links.asp
Thank you!

Hello,

1) In order to remove the date and time only from a big grid, you can use css like so:
.td_module_mx5 .td-module-meta-info{
display:none!important;
}
Just add the code in the theme panel->custom css box.
2)unfortunately php 7 is not yet tested with our theme. We recommend version 6.
3) I’m not sure how you are implementing the news ticker, but it can be added in visual composer and filtered like so: http://screencast.com/t/SPUUdUoGG
Please provide an example of how you are implementing the news ticker and where so we can figure out how to help.
4) Hi, the mega-menu sub-categories are shown on the left in the newspaper theme. if you use newsmag, then they will be under the posts and there is no easy way to move them. (If you use newsmag, you also wrote in the wrong forum. I can’t tell as I can’t access your site.)

Thank you!

Hi,
I’m not sure exactly what ‘breaks’ you are referring to, but our review system does not have such an option. You can only use the options presented here: https://forum.tagdiv.com/reviews-2/ Alternatively, you can maybe find a plugin that has such a feature.
Thank you!

Hi,
Sorry but plugin implementation is not covered by support. You have a review plugin as well as a footnote plugin. and I cannot say for sure how they are implemented as they are not tested. Sorry.
Thank you for your message.

Hi,
The method posted here will not work like that. If you want to customize it even further, you will have to hire a freeelancer to help out as custom work falls beyond what the theme support can offer you.
Thank you!

Hi,

1) In order to add the code besides the author name in the bottom author box, then you need to add it to this file: http://screencast.com/t/ccOh7k2G

2) In order to implement facebook comments, you have to disable the theme comments and then place the facebook comments shortcode in the template files here: http://screencast.com/t/oTnWURqrAb3

You have to do this for every post style you use on your site. every post style has it;s own file.

3) You can use this css to activate the top menu on the mobile version.

@media (max-width: 767px){
.top-bar-style-1 .td-header-sp-top-menu {
display: block!important;
}
.td-header-top-menu-full {
display: block!important;}
.td-header-sp-top-widget{
display:none!important;
}}

Thank you!

Hi,
This can be done from the ad code directly. If it;s a custom ad you can set the URL to whatever you want in the html anchor tag. Alternatively you can use a 301 redirect.
Thank you!

Hi,
I tried fiddling with this a bit more and found this to work.
if (td_util::get_option('tds_p_show_author_name') != 'hide' and $this->post->post_author !=88 ) { in order to remove a specific author
and for the meta info try it like so: http://screencast.com/t/ruDMIjan
This worked on my end.
Thank you!

Hi,
Try it without the $post variable in both cases:
if (td_util::get_option('tds_p_show_author_name') and (post_author != "88")!= 'hide') {
Thank you!

Hi,
Please send it to us at contact@tagdiv.com and we will take a look into this matter to see if this is truly a theme bug. Please also include a link to this topic.
Thank you!