Hello,
Please provide a link to your website so we can inspect this issue. We have tested this on our end but could not recreate it.
Thank you!

Hello,
The grid elements will not position properly on a full width row. The example above was for a revolution slier which has it’s own css for positioning. A big grid will require further customization as it depends on the fixed width column layout of our theme.
As an example here is how a big grid 3 will display in a full width row:
http://screencast.com/t/CKJXzyLVM0Uh as oposed to the normal layout: http://demo.tagdiv.com/newspaper/big-grid-3/
Thank you!

Hello,
Unfortunately you will have to provide more details as to what the code does and how you implement it. We are not familiar with Alexa Certify and since it is an untested plugin we cannot say for sure it will work or not with our theme. You could try to insert the code in the custom js box here: http://screencast.com/t/CKJXzyLVM0Uh
Thank you!

Hello,
Sorry about that. Here is the correct list of files where the occurrence was found: http://screencast.com/t/8tNBS6nT
Thank you!

Hello Brett,
Unfortunately we cannot recommend a specific developer. Maybe you can find some help here: studio.envato.com
Thank you!

Hello,

You can use the author box shortcode from visual composer: and only insert it in the posts you want it to display in text mode: [td_block_authors]
If this is not what you mean, and you want to remove the author name and only show it on certain posts, then the theme has no option for it. You will have to find a plugin that has this functionality I’m afraid.

Thank you!

Hello,
The easiest way to do so is using css. You can target specific post by the unique post id: http://screencast.com/t/6afPVN4tJ0GR You can use your browser inspector to get it. Then you can use the id as a css class and target the ads inside the post.
I hope this helps. If you cannot do it please provide a link to your post and i will provide the necessary code to hide the ads.
Thank you!

Hello,
As far as we know, at the moment there is no option to extend your support after purchasing the theme. You will have to contact Envato and ask if you can extend support before it expires: https://help.market.envato.com/hc/en-us/requests/new?ticket_form_id=37840
Thank you!

Hello,

@dessousat Unfortunately we have not tested the new version of WP with the old version of our theme and we are not sure the fix provided will work with that version. Please update your theme to the latest version so you can benefit from the updated features and fixes for issuers like these.

@sportujeme Please check your fix again and make sure you copy the whole code in the correct file. If it still will not work, then please update your theme as the fix was implemented in the latest version (6.6.4)

Update tutorial: https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hello,

I’m not sure how we are ‘boobytrapping’ our code. Our theme was built in conformation with every standard and I can assure you the theme has no such issues. You can check our official demo to see how the theme should behave: http://demo.tagdiv.com/newspaper/
If issues appear on your side it does not mean it does so for everybody. If there is a problem in the theme, then everyone will experience this issue. As we have no reports of this at this moment we can safely assume it’s not the theme itself that causes this. There are compatibility issues between our theme and other plugins though. That is a different matter. The theme in it’s default state works without issues as it has been tested time and time again. When using our theme with different plugins then things could go wrong as this is the case with all premium themes. It is impossible to create a theme that is compatible with every plugin out there.
Please try to disable all your plugins except visual composer and clear your cache. Then check the issue again. If the problem is no longer there, it means that one of the plugins is causing a conflict. Sometimes plugins create conflicts between them as well.

Thank you!

Hello,

Unfortunately we cannot create your website for you. We can provide information and can help you achieve your goals but you are the one that has to apply them. In the replies above you can find all the information needed for this task. i will show you again step by step how to make a homepage with infinite loading:
1: Create a new page
2: add a block to it: http://screencast.com/t/rdVBx7npL
3: In the settings tab that appears on screen, add a title to your block if you want, then set the post limit: http://screencast.com/t/nCLC1yHPk (i set mnine to 10, but you can set it to any number.)
4: From the same window select the pagination tab and select infinite load: http://screencast.com/t/nkoZe1XzkO
5: Once you are done with your page, you have to set it as homepage in WP settings here: http://screencast.com/t/04Of254oUz

I hope this helps.
Thank you!

Hello,

I tested the filter again and it works as expected: http://screencast.com/t/2B69qFr2Okh
Please make sure you get the correct category id: http://screencast.com/t/c8iyl0MFKvos and filter the block like so: http://screencast.com/t/8a3kgUiMLbPm
(filter and ajax filter are 2 different things. People tend o mix these 2 up)
You can read more about block settings here: https://forum.tagdiv.com/block-settings-tutorial/

Thank you!

Hello,
There is an option in the theme panel to disable comment on pages here: http://screencast.com/t/Mnj4ormbl7o or if you only want to remove comments on your homepage, then you can use css like so:
.home .comments{
display:none!important
}
Thank you!

Hello,
Unfortunately as this is a custom modification you made, we are not sure why this is happening and we cannot investigate it on our end. You will have to change your protection a bit. Try an alternative implementation.
We would love to help you out but unfortunately we cannot offer support for custom modifications.
Thanks.

Hi,
Either use this method: https://forum.tagdiv.com/topic/wordpress-4-4-1-pagination-new-fix/ or update your theme to the latest version as the fix was implemented in the new release.
Thank you!

Hello,
Unfortunately we have no idea of your plugin functionality and we are not sure how to disable the mobile menu ‘by its class id’. You can try to hide it with css using media queries:
@media (min-width:767px){place your css code here}
I hope this helps.
Thank you!

Hello Irina,
Please provide more details to your request so we can better understand how to help. Provide a link to your website and maybe a screenshot of what you mean.
Thank you!

Hi,
In this case you will have to identify the plugin that creates the issue. Activate them one at a time and check your block after each plugin you activate to find the culprit. Then simply remove it and find a replacement for it.
Thank you!

Hello Carmen,

Unfortunately the font you are using has the maximum boldness already applied. The only thing you can do in this case to make it more visible is either change the font or increase it’s size a bit like so:

.td-post-content ol li span{
font-size:15px!important
}

Thank you!

Hello,
I can understand your problem but I cannot help you if I cannot see the ad and it’s positioning. I cannot be sure if the css will apply. I cannot provide a code blindly based on assumptions. Please try to replace the ad with a static image and see if it will still be cut off. Use the same div’s as you did with your current ad and simply place an image inside the div’s using html (keep the same dimensions). Let us know how it goes.
Thank you!

Hi,
I can understand your concern and frustration and i’m sorry for the inconvenience. At the time we tested the compatible plugins there was no photon feature so we added jetpack to our tested and working list. In the meantime photon was released but it simply conflicts with our theme on smartlists. It creates the double image problem. The easiest way around it is not to use smartlists on your website if you truly need photon. Unfortunately this is the case at the moment. We are not saying it will not be fixed in a future version of the theme, we are just saying there is no fix at the moment.
Sorry for the inconvenience and thank you for your understanding.

Hello,

Thank you for your feedback.
Please allow us a bit of time to investigate this issue further. We will add this to our list and investigate it and provide a fix for it if it’s needed.

Thank you!

Hello,
You can find the code where all title links for modules are created here: http://screencast.com/t/yirR3Qk5Hw5Y
Thank you!

Hi,
Please send an email at contact@tagdiv.com and provide login information so we can take a look. Please include a link to this topic so we can identify you.
Thank you!

Hello,

I have checked this issue and it seems firefox is not interpreting the logo right. Please use this custom css to force responsiveness for firefox:

.td-md-is-firefox .td-header-sp-logo img{
width:100%!important;
}

Thank you!