Hello,

Replied via email.

Thanks.

Hello tiranin0707,

I have made some tests on my theme install the TD COmposer and WPBakery page builder seems to works as expected. Remove all of the untested plugins if you are using something like this, clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

Please check the system status parameters to be respected according to our documentation from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ Increase the PHP memory to be increased according to our recommendation if you want to achieve better theme results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

Try the code below and place it in Theme panel -> Custom CSS.

The code is ->

.mfp-arrow-left:after,
.mfp-arrow-right:after {
display: none!important;
}
.mfp-arrow-right:before {
border-left:none;
}

Hope this helps!

Thanks for the message!

Hello,

Provide your website URL so I can take a closer look at it. Also, if you have installed that demo, you should bring the same layout because the width is the same.

Thanks.

Hi,

Please notice that thing does not come from our theme, sorry! Did you have checked your Seo configuration?

Thanks.

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hi,

Did you have edited the .htaccess and add the mod_substitute rules as you can see our theme’s requirements documentation from here -> https://www.screencast.com/t/V7gETwJz88FK Clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can further investigate it closer your setup page.

Thanks for the message!

Hi,

First of all, ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins which might inject some unknown code into your website, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,

This element can be controlled from Seo Yoast plugin. Please check the following topic from here -> https://kb.yoast.com/kb/custom-open-graph-tags/ -> https://www.screencast.com/t/hWUQbhz2IVWe

Thanks.

Hi,

If you will use the Rev PLugin from our theme packet, you should ignore to activate it because the license of it is included in our theme’s packet. Ensure that you have correctly installed and setup it in order to achieve good results. If you need more assistance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks.

Hi,

Provide your website URL so I can take a closer look at this section. Also, make sure that you are using the latest version of the theme installed via FTP way, all the premium plugins have been correctly updated and check the results.

Thanks for your understanding!

Hi,

Please make sure that your theme has been correctly installed via FTP way, according to our documentation, clear all the caches and check the results. Remove all of the old plugins or update them from this section from here -> https://www.screencast.com/t/c7Qrkc9poi

Thanks for your understanding!

Hi,

@gunjalajit46, provide more details about this issue and also, check your console and see if you have any errors through it.
@macksix, if you found any errors through your console or something like this, please let us know about this problem because we cannot recreate this, sorry!

Thanks for your understanding!

Hi,

This is a pagination among the existing posts which is available on our theme, at the bottom of each post page, like this -> https://www.screencast.com/t/aRxgl0Rt

Thanks for your understanding!

Hi,

You should check all the Ads Spot to be empty, without any Google Adsense code. Clear all the caches, purge CDN files and check the results.

Thanks for the message!

Hi,

Unfortunately, we do not know if this will be or not implemented in AMP because the official AMP documentation does not contain this, sorry!

Thanks for your understanding!

Hello,

Give me an example where the Search functionality does not work. I have inspected your website and the Search seems to works as expected. Also, if you have some untested plugins, please disable all of them, clear all the caches and check the results.

Thanks for your understanding!

Hello kokos,

Please notice that the update of Newsmag is different than the Newspaper update, sorry! We have investigated the “problem” on Newsmag with the latest update which is not relevant to your problem from Newspaper, sorry! Most likely, your problem comes from your untested plugins. Maybe, your images get stuck to opacity 0 which causes this problem. If you need more assistance in this case, please send us an email at contact@Tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for the message!

Hi,

All the strings which can be downloaded might be found in Theme’s Translations section from here -> https://www.screencast.com/t/uGceZjJFSlzD

Thanks for your understanding!

Hello again,

Please keep in mind that our theme does not support RTL and also, we do not have any plan for this implementation in near future update, sorry! Unfortunately, the coding world is not so simple. There are lots of problems and situations that need to be addressed and code modified if you want to use the theme in rtl with all of its features. Every element needs to be adapted to the new direction and that is why we recommend hiring a freelancer to do this for you. We have no simple solution to provide as the modification is very time-consuming and we cannot tackle such tasks.

Thank you for your understanding.

Hi,

Sorry but please notice that we cannot provide support for your speed optimization of your website. You should follow the recommended steps and if you are not aware of these, please consider hiring a freelancer/developer to help you! Usually, we recommend the developers from studio.envato.com.

Thanks.

Hi,

That is possible, it will require a small modification in a theme file. Add
&rel=0

In this theme file here – https://www.screencast.com/t/0fWi7vAp0
That should work, you could give it a try.

Thanks.

Hi,

You are using the mobile theme plugin and that’s why your mobile layout is different than the desktop. Check more information about this plugin here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks.

Hello damador,

I have checked your page and I saw that you have a padding-top:560px with an important tag which does not come from our theme. Did you have added in theme panel -> custom code? Check the section and remove it from there because this is where the problem comes from.
-> https://www.screencast.com/t/hVxz7YUHV2

Thanks for the message!