Hello ndubest20,

I have checked your website and all of your images seems to works as expected, as you can see here -> https://www.screencast.com/t/6XyxzwEA Please check your browser’s settings (add-ons or any custom settings), try to load your website from another device and check the results. Notice that the website working as expected without any problem, sorry! Most likely, this case happens only on your side because we cannot recreate it, sorry!

Thanks for your understanding!

Hi,

Ensure that your Contact Form 7 plugin is enabled, you have installed the latest version of the theme, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for your understanding!

Hi,

Unfortunately, the theme does not have any such an option for this, sorry! Notice that the Mega Menu feature has been designed to display the categories and the posts from that categories, sorry! If you want to edit this section, you need to check the theme’s core file and make some changes over the code. Also, you can try using some CSS code to hide the posts but please notice that is not a simple task and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot p[rovide custom work at the moment, sorry!

Thanks for your understanding!

Hi,

Unfortunately, the theme does not have any such an option, sorry! If you want to customize your email you should do it from your WordPress because this is not a theme related. You can check the following useful guide from here -> https://www.wpbeginner.com/plugins/how-to-add-beautiful-email-templates-in-wordpress/

Thanks for your understanding!

Hello niki,

Please request a full refund, specify this case and we will get your money back and then, you can purchase the Newspaper. For refund, please complete this -> https://themeforest.net/refund_requests/new

Thanks for your interests in our theme!

Buna,

Trimiteti-ne un email la contact@tagdiv.com cu wp-admin si incercam sa investigam situatia.

Hello,

You should target your desired page using the page ID which can get after you have inspected your website, like this -> https://www.screencast.com/t/wMH8rLrzl

Thanks.

Hello ndubest20,

Disable all of the untested plugins, clear all the caches and check the results. If the problem is still there, provide your website URL.

Hi,

Unfortunately, the theme does not have any such an option for this, sorry! We do not recommend to resize those elements because you can easily break the theme’s layout, sorry!

Thanks for the message!

Hello,

Please provide some useful screenshots with the problem so I can identify it and also, provide your website URL.

Thanks.

Hi,

Unfortunately, the theme has not been tested with Event Calendar plugin and also, we cannot say for sure if it will work as expected with our theme, sorry! Also, notice that we cannot provide support for untested plugins.

Thanks for the message!

Hi,

Please notice that your image are very wide and that’s why it looks so on the mobile, sorry! Change the image to another one, clear all the caches and check the results.

Thanks.

Hello,

Please check the system status parameters and increase all of these according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Clear all the caches and check the results.

Thanks for your understanding!

Hello,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hi,

Please update the theme via FTP way, clear all the caches, purge CND files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for the message!

Hello,

No, please notice that if you are using the mobile plugin, the theme’s layout for mobile mode will be changed. For more information about this plugin, please check the following documentation from here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hi,

Unfortunately, please notice that we do not have any bad reports in this case, sorry! Try to make a new clean install without any untested plugins, clear all the caches and check the results. Make the theme install via FTP way because this is the surest method in this case.

Hope this helps and let us know how it goes!

Thanks.

Hi,

You need to check the theme’s core files because the theme does not have any such an option for this and also, we cannot provide additional customizations at the moment, sorry! As a hint, you should use the files from the mobile folder through the theme’s packet if you want to affect the mobile theme -> https://www.screencast.com/t/nteeVikMH2. Also, if you are not aware of the steps, please consider hiring a freelancer/developer to help you!

Thanks.

Hello,

Notice that the only recommended plugin with the theme with form is Contact Form 7. Sorry, but the Ninja Form are not tested with the theme and also, we cannot say for sure if it will work or not as expected with it.

Thanks.

Hello,

In the new version, the multi-purpose plugin was included in the tag div composer and is no longer required. Please delete the plugin. Trying to activate it will provide an error.

Thank you!

Hello,

I have inspected your website and I did not saw any problem with it. Provide more details and some useful screenshots with the issues os I can identify it closer.

Thanks for the message!

Hi,

Ensure that you are using the latest version of the theme and also, all of the theme’s requirements have been respected according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hello,

Unfortunately, I do not exactly understand what you want to customize? Do you want to change the email of your forum account or what?

Thanks.

Hello,

Unfortunately, please keep in mind that if you cannot access your WordPress at all, it’s not a theme related problem, sorry! You have forgotten the passwords or username from your account or what? Notice that we only provide technical support regarding our theme. This is a WordPress issue and for this, you should contact the WordPress.

Thanks.

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, clear all the caches and check the results. Also, ensure that your system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ If the problem is still there, please provide some useful screenshots with the problem so I can identify it closer.

Thanks for your understanding!