Hello acavittfisher,

Please install the theme via FTP way because this is the surest method in this case. Usually, we do not recommend to install the theme via Envato Toolkit because might appears some issues. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page and Ads section.

Thanks for your understanding!

Hello,

Replied via dashboard here -> https://themeforest.net/author_dashboard?utf8=%E2%9C%93&filter=all#comment_20605973

Thanks for your understanding!

Hello,

If you will check our demo on FireFox you will see that the Author name styling works as expected, as you can see here -> https://www.screencast.com/t/DMlrGttc7nyr For more investigations, please provide your website URL. Also, you need to remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hello NickDeBaerdemaeker,

Unfortunately, at the moment, the theme does not have any such an option for that functionality, sorry!

Thanks for your understanding!

Hello jdodd4s,

You should load this plugin and then, targeting a class from the mobile, where this symbol is added you should replace it with a symbol you like from this plugin. You should use the Inspector Browser for more investigation at your website. Check here -> https://www.screencast.com/t/7varxB4PFM

Thanks for understanding!

Hello,

Please notice there has never been a scroll bar into our TD Composer, sorry! If you want an effective scroll bar at your TD Composer section, you need to install an add-on from Google Chrome which allows you to use it, like this -> https://www.screencast.com/t/uBWoDRxBGgkx

Thanks for your understanding!

Hello chadsrl,

By default, that white space should not appears at the top of your grid, sorry! You should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello ghostmi,

If you want to affect the mobile version of the theme you should use the @media queries with your custom CSS code.
Check the documentation from here -> https://www.w3schools.com/cssref/css3_pr_mediaquery.asp This task involves doing such additional customizations and we cannot provide something like this at the moment, sorry!

Thanks for your understanding!

Hello CrackMasterK,

By default, the TD Composer does not any scroll bar at TD Composer, sorry! You should use the mouse scroll.

Thanks for your understanding!

Hello espedfk2,

Unfortunately, the theme does not have any such a support for Mobile Theme customization, sorry! If you want to affect the mobile theme files, you should edit the theme core files from mobile section and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide additional customization at the moment, sorry!
For more information about the mobile theme, please check here -> https://forum.tagdiv.com/the-mobile-theme/

Thank for the message!

Hi,

I have checked your website and it seems to work as expected on mobile devices, as you can see here -> https://www.screencast.com/t/5Hro2mWWafg4

Thanks.

Hello MYCFL-Yvonne,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello Nikola Nikolov,

I have inspected your website now and I replicate it to look similar to your example. I guess that you are working at the same moment to your website. Check it if you see the results.

Good luck into your project!

Thanks.

Hello srikanth,

Try the code below and place it in Theme panel -> Custom CSS area.

.td-scroll-up-visible{
display:none;
}

Thanks for your understanding!

Hello Aleksei Kopaev,

Unfortunately, the theme does not have any such an option for this, sorry! Please notice that the mobile theme has a certain style and layout for mobile devices, which when is used, will ignore the cloud templates used on the homepage.

Thanks for your understanding!

Hello ghostmi,

If you want to affect the responsive style of the theme, notice that you should edit the style.css core file because there you will find all the code which is applied to our theme for each element. Check here -> https://www.screencast.com/t/XTRSyfcr

Thanks for your understanding!

Hi,

Provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello ducanhit066,

First of all, try to remove and install it again the TD Composer via FTP way, clear all the caches and check the results. If the problem is still there, you should make a new theme install via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks.

Hello josflachs,

At the moment, the latest tested version of Visual Composer which our theme is 5.5.4. Please keep in mind that the WP Bakery was immediately released an update of Visual Composer (v. 5.5.5) after our theme update, sorry!

Thanks for your understanding!

Hello tomisaputra,

Please check all color settings from Theme panel because it’s possible to have the white color somewhere which have this behavior.

As a quick fix, you should add the above code to your Theme panel -> Custom CSS area.

.td_module_wrap:hover .entry-title a{
color:black;
}

Thanks for your understanding!

Hello k2point0,

Try to use the code below and place it in Theme panel -> Custom CSS area.

.td-next-prev-wrap{
display:none;
}

The result is here -> https://www.screencast.com/t/Cl44pUVK

Thanks for your understanding!

Hello perfectbodymate,

Try to regenerate your thumbnails using the Force Regenerate or Force Regenerate thumbnails, switch the child theme to the main theme if you are using something like this, remove all of the untested plugins, update the theme, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello srikanth,

The latest version of the theme is Newspaper 9.1 which is available on Theme Forest from here -> https://themeforest.net/item/newspaper/5489609?gclid=EAIaIQobChMIoJmftpqI3gIVFdNkCh1Z2Q0qEAAYASAAEgL_dvD_BwE

Thanks for your understanding!

Hello MYCFL-Yvonne,

I have inspected your website and I have noticed that you have a lot of errors through your console which causes this strange behavior in your theme, sorry! Please look at this -> https://www.screencast.com/t/nau2Ss88g3eT Also, I saw that you are using a lot of untested plugins which interact with the theme core files and which might break the theme layout. Remove all of these, clear all the caches and check again the results. Also, if the problem is still there, please try to update the theme to the latest version of the theme via FTP way and check the results.

Thanks for your understanding!

Hello ghostmi,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry! If you want to change the header style responsive layout, you should do it yourself through adding such a CSS custom code to target the mobile devices, using the @media queries, like this -> https://www.w3schools.com/css/css3_mediaqueries_ex.asp This is just a simple suggestion! If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer because we cannot provide this such an additional customizations at the moment, sorry!
All the custom CSS code should have to be added through the Theme panel, Custom Code section from here -> https://www.screencast.com/t/YaIY3vi1UWS9

Thanks for your understanding!