Hi,

Replied via email.

Thanks.

Hello Bale,

I have inspected your website and all the images seem to work as expected, as you can see here -> https://www.screencast.com/t/1Nrv7yq3AJg Where is the problem? Provide some useful screenshots with the error so I can investigate it closer and also, so I can identify it.

Thanks for the message!

Hello Ryansmccain,

I have inspected your website on FireFox and the images seem to be correctly loaded, as you can see here -> https://www.screencast.com/t/gaj2PQMLCNB Clear all the caches, purge CDN files and check the results.

Thanks.

Hi,

I have inspected your website on FireFox and I saw that your More Articles box does not work as expected. The images are not correctly displayed. This strange behavior happens due only for FireFox browser. After some deeper investigations, I notice that your images are stuck in opacity 0. This usually happens on a js error caused by plugins (WP Rocket) or customization or other external optimization tools. Please disable all plugins except Visual Composer or TD Composer, remove all of unknown Ad Code, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

You should send us an email with your credentials for more further investigations.

Thanks for the message!

Hello bonnierbusiness,

Please update the theme to the latest version of it, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello avramedia,

1)You should edit the modules used in the More Article Box with your desired format date.
2)Unfortunately, the theme does not have any such an option for this, sorry! You should edit the theme core files or use such a plugin with this functionality in order to achieve as you wish. Check here -> https://wordpress.org/plugins/wp-days-ago/

Thanks for your understanding!

Hello Simenkon,

Please try again to activate the theme via manual activation and then, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin).

Thanks.

Hello Olya,

Unfortunately, we do not have any bad reports in this case, until now! We do not know about that plugin’s functionality, sorry! You should be more concrete with some suggestive example which explains that you have more requests to admin-ajax.php versus previous versions and provide screenshots with the errors received.

Thanks for your understanding!

Hello flnewsadmin2018,

I have checked again your website, Mega Menu functionality and it seems to look and work as expected, as you can see here -> https://www.screencast.com/t/ppR4quygl Where is the problem? Provide more details and some useful screenshots of the problem so I can identify it closer.

Thanks for the message!

Hello ChampLife,

Unfortunately, the theme does not have any such an option for this functionality, sorry! Keep in mind that if you log-in at your website, after this, you will be redirected at the homepage. So, if you want to change this theme behavior, you should use a Redirect plugin, like 301 Redirect, or you can try using the Woocommerce Redirect plugin for this.
Also, if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment.

Thanks for your understanding!

Hello ironwoodrg,

Unfortunately, I do not exactly understand what you mean. Provide more details about your desired changes, give me some useful screenshots for a better understanding. Also, please open a new topic with your problem.

Thanks for the message!

Hello swakasha,

Notice that the Instagram should works as expected with the latest version of the theme. Ensure that you have correctly set up the Instagram ID according to our documentation, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer the Instagram behavior.

Thanks for your understanding!

Hi,

Unfortunately, please notice that our theme does not control this thing, sorry! You should install and use the Seo Yoast plugin and also, set up the robots.txt. For more information about this, you should read the next useful guide from here -> https://kb.yoast.com/kb/how-to-edit-robots-txt-through-yoast-seo/

Thanks for your understanding!

Hello thalesbrandao,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello thelegendarycoder,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at it. Before this, you should make a full backup to your database to avoid losing all of your data. Provide the link at this conversation so we can quickly identify you. Also, provide the CPanel access for more further investigations.

Thanks for your understanding!

Hello ironsea,

First of all, you should purchase the Newspaper and then, request a full refund for Newsmag and we will get your money back as soon as possible.
If you need a refund you can request one using this link: https://themeforest.net/refund_requests/new

Thanks for your understanding!

Hello mayaguez,

You should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer this case, regarding on Siblings Category. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello tomc,

Unfortunately, I do not exactly understand what’s your request, sorry! When you create each author from WordPress users you should add the Contact Info for each one which contains the Social Network -> https://www.screencast.com/t/qsMrOTgCa and then, for each author page you will bring this information, like this -> https://www.screencast.com/t/Xi0sOzTeTx So, if is not what you mean, provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello imatei,

Unfortunately, the theme does not have any such an option that allows you to add a new button for the Sharing section, sorry! This implementation involves doing such custom work and we are not available for this, sorry! Usually, we recommend the developers from studio.envato.com.

Thanks for your understanding!

Hello,

I saw that you are using the Mobile Theme and that’s why the mobile theme layout is different than the desktop mode. Read here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks.

Hello Olya,

Unfortunately, the theme has not been tested with this plugin and also, we do not know the theme’s behavior with this, sorry! Also, we cannot provide support for untested plugins. Our guide for page speed is here -> https://forum.tagdiv.com/how-to-make-the-site-faster/

Thanks for the message!

Hello epromotors,

Please send us an email at contact@tagdiv.com and provide full wp-admin access so we can take a closer look at it.

Thanks.

Hi,

The Category Description can be added from TD Composer because exist an element with this functionality and if you want to sort your posts by a tag or category, you should simply add a block, like this -> https://www.screencast.com/t/9VydBCYd0ANA

Thanks.

Hello Mokana,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer to your setup page. Also, you need to provide the full FTP access for more further investigations and you have to make a full backup to your database because we will try to reinstall the theme if is needed to do this. Provide the link at the conversation so we can quickly identify you.

Thanks for your understanding!