Hello meri,

I have checked your website on AMP Google test and does not exist any errors, as you can see here -> https://search.google.com/test/amp?id=DstRDSrkwFB2u1hy2oDGgw Provide some useful screenshots with the error so I can identify them.

Thanks.

Hello jaydeedaley1,

Try to increase the WP memory to 256 MB according to our useful guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/ If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide the FTP access and CPanel access for more deeper investigations.

Thanks for the message!

Hi cucuteanu,

I have checked your website and your images seem to work as expected, as you can see here -> https://www.screencast.com/t/FBuOaATZAT Where is the problem? Provide some useful screens with the problem so I can identify them. Clear all the caches and check the results.

Thanks.

Hello nuthavut,

Please update the WordPress and PHP version to be 7.0 or 7.1. Clear all the caches and check the results. Check your system status parameters to be correctly increased according to our guide here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for the message!

Hello dwarkapuria,

Notice that the Block 12 should look like this -> https://demo.tagdiv.com/newspaper/block-12/ Ensure that you are using the latest version of the theme, use only required plugins, all the theme thumbs are enabled from Theme panel -> https://www.screencast.com/t/onwaRGVRX Try to regenerate the thumbnails using the Force Regenerate or Thumbnail Regenerate and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello dvolatility,

I have checked your website and the pagination for your Category pages seems to work as expected. Provide some screens with the problems so I can identify it. Before this, clear all the caches and check the results.

Thanks for the message!

Hello ladotg,

Sorry but please notice that problem does not come from our theme. You should contact your hosting provider and check if the requirements are checked. Also, you should read the following useful guide from here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ if you want to increase your website loading.

Thanks for your understanding!

Hello mscgluk,

Regarding this topic, please notice there is no problem regarding on this code. Please keep in mind that we use the wpeditor.php to bring the TinyMCE editor from WordPress when you use the TD Composer in front-end editor. For achieving this functionality, we need to access the core file which opens this editor from WordPress and this file is wp-load.php. To access this file we have to create the right path which access this file from WordPress and which is different depending on the user. The $_GET[‘wp_path’] is used to create the file path and there is no suspicious code because of that link is sent by us.

Thanks for your understanding!

Hello drmax,

You should only download the latest version of our theme’s packet from Theme Forest.

Thanks.

Hello ladotg,

Also, some similar forum topics that you can read for more information
– https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
– https://forum.tagdiv.com/topic/sql-querys-high-cpu/
– https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/

Please notice that the problem is not our theme, you can try with a default theme and check the results, sorry!
Also, if you are unsatisfied with our product and if you want your money back, please make a full refund here -> https://themeforest.net/refund_requests/new and we will get your money back as soon as possible.

Thanks for your understanding!

Hello irfan.id,

Sorry but please notice that’s the default drop down pagination for Smart List 8. You should edit the theme core files if you want to make some changes over this section.

Thanks for your understanding!

Hello CurioSfera,

You should edit the td_wp_booster_functions.php and change the title from here -> https://www.screencast.com/t/AIFxeavO

Thanks for the message!

Hello epickenyan,

If you want to use the Smart List using the Cloud Template, you have to use the smart list shortcodes from Cloud Template, like this -> https://www.screencast.com/t/RtiUYsFgvX You should remove the Post Content element from a pre-made Single Post template or you simply load a Black Template for Singe posts and customize it by yourself.

Hope this helps!

Thanks for your understanding!

Hello TheLuckyGuy,

You should add your desired text for Sub Footer section here -> https://www.screencast.com/t/0IJnC1e9sIlN

Thanks.

Hello mcsinkers,

Please look at this -> https://www.screencast.com/t/YhyBLSGN9J The same way is presented in our useful guide. It’s very easy!

Hope this helps!

Thanks.

Hello mscgluk,

Thank you for your suggestion! I have added this to our list of improvements and fixes and we hope to solve it as soon as possible.

Thanks.

Hello kytmagic,

Most likely, you theme migration was not done properly, sorry!
Maybe also check that everything has been set properly when migrating, check some guides
– http://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-from-local-server-to-live-site/
– https://codex.wordpress.org/Moving_WordPress
– https://pantheon.io/resources/quickstart-guide-migrating-wordpress-site
– https://www.elegantthemes.com/blog/tips-tricks/duplicator-an-easy-way-to-back-up-copy-or-clone-your-wordpress-content
The Duplicator plugin is recommended by many users when migrating or creating copies of the website.

Thanks for your understanding!

Hello Raveess,

The Custom Excerpt will not appear on the post but only in a block. So, if you want to display some text in a post you should add Subtitle like this -> https://www.screencast.com/t/VoOZLiD4LNT and the result should look like this -> https://www.screencast.com/t/ED3pzSz4vZWW

Thanks for your understanding!

Hi,

Here is talking about a background-color for caption section which can be changed from the custom CSS code. Try to use the code below and place it in Theme panel -> Custom CSS Area.

The code is ->

.tp-caption{
background-color:transparent!important;
}

The result is here -> https://www.screencast.com/t/eeb3kwTrrChN

Thanks for your understanding!

Hello celyfred,

If you want only a Header Image background, notice that you should load your image from here -> https://www.screencast.com/t/2ZImkvYhTd

Thanks for your understanding!

Hello jacksonywl,

Unfortunately, the theme does not have any such an option that allows you to disable only the Excerpts from the Homepage, sorry! Another alternative for you would be to use only blocks which do not have Excerpts, like Block 9, for example -> https://www.screencast.com/t/6Gw4KEKwmkCL -> https://www.screencast.com/t/qz9Sll2KMu

If you are unsatisfied with our product and if you want your money back, please make a full refund here -> https://themeforest.net/refund_requests/new and we will get your money back as soon as possible.

Thanks for the message!

Hello Ant0inette,

Here is talking about a problem with your system status parameters which most likely are not right increased. Please read our documentation from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ and try to increase them according to this guide.

Thanks for your understanding!

Hello thalesbrandao,

Sorry but the theme does not have any such an option for this, unfortunately! You should try using such a plugins from here -> https://wordpress.org/plugins/tags/lead-capture/

Thanks for your understanding!

Hello HugoNogueira,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry! All the mobile Ads might be customized from Mobile Ads section, as you can see here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for your understanding!

Hello najarfermin,

1)Sorry for this inconvenience but please notice that we know about this problem and we hope to solve it.
2)Please keep in mind that if you want to translate your description from About US section from Footer, notice that you can do it from WPML Plugin, but it’s needed to make some adjustments through it in order to achieve as you wish.
First of all, you should install the WMPL and then go to it in String Translation section and then, press the Translate texts in admin screens, like this -> https://www.screencast.com/t/DvZ8tStcO7A Please notice that all of the theme’s setting is loaded in the td_011 field and the footer text which you want to translate it is saved in the tds_footer_text meta key, which should have to be checked from here -> https://www.screencast.com/t/YXh36jIo. So, after this, if you will select this field, where you can create your translations and what exactly you want to bring when a language is active, like this -> https://www.screencast.com/t/eUCPJpvuyE

Hope this helps!

Thanks for the message!