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Catalin
tagDiv Staff

Hello neritondias,

Sorry but the theme does not have any such an option that allows you to do this for each category, sorry! You should do it manually through such a custom CSS code. You can try using such a plugin with this functionality and check the results.

Thanks.

Catalin
tagDiv Staff

Hi,

Check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for the message!

Catalin
tagDiv Staff

Hello doag949,

The Google Analytics code needs to be added to the script tags, like this -> https://www.screencast.com/t/0AnmyGNB

The example is below ->

<script>
your analytics code
</script>

Thanks.

Catalin
tagDiv Staff

Hello ashubais,

Sorry but the theme does not have any such an option for this. Might be some additional implementation through the code which is not covered by our support.

Thanks.

Catalin
tagDiv Staff

Hello brenbrinkman,

Ensure that your homepage has been made with TD Composer and not with Visual Composer because can appears some errors in this case. Notice that we do not recommend to use both page builder at the same time because might appears some conflicts.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Nana,

If you need more make some changes to your mega menu feature, you should edit the td_block_mega_menu.php like this -> https://www.screencast.com/t/rJaCTofVQqdG

Thanks for the message!

Catalin
tagDiv Staff

Hello brian7454,

Please check the following useful guides from here:
-> http://www.wpbeginner.com/plugins/how-to-create-a-complete-wordpress-backup-for-free-with-backwpup/
–> https://codex.wordpress.org/Hardening_WordPress
–> http://www.wpbeginner.com/wordpress-security/
There are guides about what you should do to prevent such issues and also fix them. This is a guide posted by a theme user, but there are many others online
–> https://forum.tagdiv.com/topic/tutorial-good-basic-security-practices/
Check them carefully and try to fix the problems.

Thanks for your understanding!

Catalin
tagDiv Staff

Hi Sirius,

Where is the problem in our demo? -> https://www.screencast.com/t/5QX2xG53M5b

Thanks for the message!

Catalin
tagDiv Staff

Hello trongnghiait,

The only available setting for this can be found here -> https://www.screencast.com/t/o5tJbTSaWRH -> https://www.screencast.com/t/rAJB295dZ These settings should work as expected.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello GeorgeJones1,

Sorry, but the full-width elements will not be implemented in the theme in our future update, unfortunately!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello kaisan,

Sorry but please notice that we do not recommend to increase the thumbs and the images size because the theme’s layout can be broken.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello 123mallemaala,

Please ensure that you are using the latest version of the theme and if not, please update it via FTP way, clear all the caches and check the results. The Facebook should have to be resolved and should works as expected in the latest version of the theme.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello,

So, if you have deleted this block, how can I inspect it? Remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, try to make a new install.

Thanks.

Catalin
tagDiv Staff

Hello pduke7,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Before sending us this email, please remove all of the untested plugins because this is the first step for WordPress debugging.

Thanks.

Catalin
tagDiv Staff

Hello pduke7,

Sorry but the theme does not have any such an option for this, unfortunately! If you want this functionality, you should implement it yourself through the code and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you!

Thanks.

Catalin
tagDiv Staff

Hello Sirius,

I have inspected your website but I did not saw any block 17. Where is it? Provide the exact link page with the problem you have reported.

Thanks.

Catalin
tagDiv Staff

Hello AWAY FROM LIFE,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide the FTP access for further investigations. Please remove all of the untested plugins because this is the first step for WordPress debugging.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello sahil,

To understand that the problem just happens only on the frontend? Do you have cleared all of your caches before checking the results? Remove all of the untested plugins, purge CDN files and check the results.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello mixaverros88,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page and also, so I try to install your theme again. Remove all of the untested plugins because this is the first step for WordPress debugging. Provide the FTP access for more deeper investigation.

Thanks.

Catalin
tagDiv Staff

Hello trongnghiait,

Clear all the caches and check the results.

Thanks for the message!

Catalin
tagDiv Staff

Hello ashubais,

Sorry but the theme does not have any such an option for this, unfortunately! You should try finding such a plugin with this functionality and check the results.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello banana,

Why do you want to use Elementor plugin when the theme has its own page builder? Notice that plugin has not been tested with our theme and also, we cannot say for sure if it will work or not as expected with the theme and theme’s elements, sorry! We recommend using the TD Composer or Visual Composer as page builder which works as expected with our theme.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello jad,

The default shortcodes section look something like this at our theme -> https://www.screencast.com/t/H8lyYsPamM Most likely, you are using some plugins which add some other functions which are not tested with the theme, sorry!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello HumBot,

Provide your website URL so I can inspect it closer this element and provide you a more accurate code.

Thanks.

Catalin
tagDiv Staff

Hello mmedia6587,

Please understand that the main functionality of AMP plugin is to display the posts very quickly on the Google’s eye. Basically, when a client in on AMP version, he is not on your website (that’s why your visits were falling down more and more ) and the main goal is to redirect it to your own website. The AMP will have to be viewed as a preview of the posts pages of your website which are delivered by the Google AMP Cache. This is a proxy-based content delivery network for delivering all valid AMP documents. It fetches AMP HTML pages, caches them, and improves page performance automatically. For more information about this case and to better understand the operating system for this plug-in, please check the following useful manual from here -> https://www.searchenginejournal.com/difference-accelerated-mobile-pages-amp-mobile-friendly-pages/172967/
As a very good example, please check the official page of Seo Yoast and there you will see that they have not implemented the menu bar on AMP pages, as you can see here -> https://www.screencast.com/t/OfzMGTLPQk
Also, please notice that AMP will work only for pages which were made with a simple text and not with some page builder elements.
For more references and for a better understanding of AMP functionality please read the plugin documentation!!!

Thanks for your understanding!

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