Hello,

I have inspected your website and I saw that your style CSS are not applying as should be. I have checked your console and I saw that you have a lot of errors on your console as you can see here -> https://www.screencast.com/t/joI6LzWYsJy I suggest you to make a new clean install from scratch via FTP way, clear all of the untested plugins if you are using something like this because all of these might interact with the theme core files and causes a lot of unknown issues, purge all CDN files if you are using the Cloudflare and check the results. Before each theme update/install please make a full backup to your database to avoid losing all of your data.

Thanks for your understanding!

Hello bemibel,

Please try to disable all of the untested plugins, clear all the caches and check the results.

Thanks for your understanding!

Hello rachelrooi,

I have inspected your website and I did not saw any problem with your first block. It seems to works as expected, without any problems.

Thanks for your understanding!

Hello rachelrooi,

Please keep in mind that all the theme’s files which are downloaded from Theme Forest has been fully tested and should works as expected, without any problems. If you get this security alert it seems that your the problem is on your side or dedicated server. Notice that in terms of the theme there is no problem with viruses. Try to make a new fresh install from scratch to another sub-domain for testing and check the results.

Thanks for the message!

Hello Ken0929,

Unfortunately, the theme does not have any such an option that allows you to stretch this section, sorry! You should alter the HTML for that section and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hi,

Use the code below ->

.churchesclass .td_block_text_with_title {
margin-bottom: 0;
}
.td_block_wrap {
margin-bottom: 10px;
}

Thanks.

Hi,

I have inspected your website for more than different browsers the font seems to be the same and everything works as expected. I did not find any problem with your website for other browsers. Try to clear all the caches, browser caches and check again.

Thanks for the message!

Hello speed_jassar,

Notice that the theme does not have any such an option that allows you to increase the height of the main menu, sorry! You should do it yourself using such a custom CSS code. You can try to add your Custom CSS code the following one ->

.td-header-menu-wrap{
height:80px!important;
}
#td-header-menu {
min-height: 80px;
}

We do not recommend to do this because you can break the theme layout and if you are not aware of the steps which are needed to take, in this case, you should consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Unfortunately, the theme does not have any such an option for Fusion Slider. Sorry, but we do not know about this. Also, notice that Big Grids has not been designed to have any slider implemented in it.

Thanks for the message!

Hi,

You should provide your website URL so I can identify it.

Thanks for your understanding!

Hello speed_jassar,

This could be a simple example for you -> https://www.screencast.com/t/4cMn6X2p7x1v Try using the 1/3+2/3 as layout and insert a Widget Sidebar and the second columns add what block you want or any other elements. If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello Hannes,

1)Please check the following image for a better understanding -> https://www.screencast.com/t/hOxArbfxUP If you want to disable one of this, please check here -> https://www.screencast.com/t/h7g9p14k7Qi
2)If you want to have some blocks under the articles from post pages you should enable the Related Articles from Post Settings from here -> https://www.screencast.com/t/2gbYYowW
3)If you want to hide the author name for your posts you should use a bit of CSS code to do this. Please check the code ->

.td-post-author-name{
display:none;
}

Thanks.

Hello emceenetwork,

Please ensure that you are using the latest version of the theme installed via FTP way because this is the surest method, in this case, clear all the caches and check the results. Also, check all the plugins to be updated to the latest version of them if you want to achieve best theme results.

Thanks for your understanding!

Hello Padraig,

You should use the following code and place it in Theme panel -> Custom CSS area.

The code is ->

.td-module-thumb img{
border:1px solid green;
}

Thanks.

Hi,

Check the translations section from Theme panel and check the name from there -> https://www.screencast.com/t/FjVe2uKx

Thanks for the message!

Hello yinako,

Unfortunately, the theme does not have any such an option for this, sorry! You should try using such a plugin with this functionality and check it how it will work.

Thanks for your understanding!

Hello Josuesantana,

Unfortunately, the theme will only apply the category tag to be with that colors and the other elements will receive the general theme color. So, if you want to achieve another functionality in this regard, notice that you should edit it yourself the theme core files and add some custom CSS code for that case. So, if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello Moysh,

Please try to disable all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for the message!

Hello vamsinani24,

Please keep in mind that the Mobile Theme has been tested with the multipurpose plugins and works as expected, without any problems. Try to disable all of the untested plugins which can interact with the theme core files and causes a lot of unknown issues. Also, make sure that your theme has been updated if you want to achieve best theme results.

Thanks for your understanding!

Hello now4dw,

Make sure that you are using the latest version of the theme and all of the required plugins has been updated with the latest version of them, clear all the caches, purge all CDN files if you are using the Cloudflare, clear the browser caches and check the results.

Thanks for the message!

Hello LMPLMM,

Please make sure that you are using the latest version of the theme installed via FTP way because this is the surest method in this case. If the problem is still there, try to make a new clean install to another sub-domain via FTP way, clear all the caches and check the results. If the error persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for the message!

Hello Vibrancy Marketing,

Ensure that your Multipurpose plugin has been updated, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello bdundar,

Unfortunately, the Newsmag does not contain the Mobile Theme plugin, sorry! This functionality is available only for Newspaper.

Thanks for the message!

Hello meri,

Provide your website if you want a more accurate code for your problem.

Thanks for the message!

Hello dashv091,

Our weather widget seems to work as expected and until now, we do not encounter any errors with it. Please try to generate another key and try it again and check the results.

Thanks for the message!

Hello sbrauer,

Unfortunately, the theme has not tested with this kind of layout and we cannot recommend this, sorry! If you want to use more than three columns you should use our Multi-Purpose plugin.

Thanks for the message!