Hello all,

Try to make a new clean install from scratch via FTP way, clear all the caches and all of the untested plugins, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

It seems to be a mini bug. TO fix it, you should save your theme panel settings from here -> https://www.screencast.com/t/YD13zo7N simply tap the Save Settings and then clear all the caches and check the results.

Thanks for the message!

Hello E_Normus,

Sorry, the theme does not have any such an option for this! If you want to use another layout for mobile, you can try using the Mobile Theme, according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Thanks for the message!

Hello ThatisY,

You can achieve this only if you will have two different installs. Otherwise, notice that our theme does not have any such an option that allows you to do this, sorry!

Thanks for the message!

Hello anna-2,

Make sure that you are using the latest theme version installed via FTP way, clear all the caches, purge CDN files if you are using the CDN system, clear all the caches and check the results. If the problem is still there, provide your website URL so I will be able to investigate it closer.

Thanks for the message!

Hello bragavieirabraga,

Notice that the theme does not have any such an option that allows you to change the block (header) template for entire the theme, sorry! You can change it for each block from the panel, like this -> https://www.screencast.com/t/PuyvLqzANvN Clear all the caches and check the results.

Thanks for the message!

Hello veeru1saini,

Unfortunately, the theme does not have any such an option that allows you change the mobile theme style from the panel, sorry! If you want to change them, notice that you should do it yourself with a bit of CSS code. As a hint, you should check the documentation here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/ to familiarize with the inspector browser and then, try to add your own custom CSS to make your desired changes.

Thanks for your understanding!

Hello pawmeal,

1)You should update both themes. All the required files come bundled with the latest theme’s packet.
2)To be safe, you should make a full theme’s backup to avoid losing to data.
3)Yes, there are the steps which have to be followed for theme updating. Also, you should install the theme via FTP way because this is the surest method in this case.

Hope this helps!

Thanks for the message!

Hello all,

Unfortunately, it seems to be a problem with the Mobile theme when the multi-purpose plugin is activated, sorry! Please keep in mind that we will deeper investigate this case and we will consider to fix it in our future update, as soon as possible.

Thanks for the message!

Hello sayompoo072,

Check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you cannot manage this file, you should request it to your hosting provider to increase the parameters and then try to install the Rev Slider.

Hope this helps!

Thanks for the message!

Hello Ashok,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry! You should use such a plugin with this functionality and check the results.

Thanks for the message!

Hello Olya,

Do you are referring to these social icons? -> https://www.screencast.com/t/EmD8hRWP4mc I have tested on my website and all of these seems to works as expected. If is not what you mean, please provide more details and some useful screenshots so I can identify the problem.

Thanks for the message!

Hi tehnic,

I have inspected your website and I saw that you are using the big grid slide on the stretch row and this element has not been designed to be used in that mode. Use it on normal row, clear all the caches and check the results.

Thanks for the message!

Hello Bjerknez,

Unfortunately, the parallax effect has not been designed to work for this element. This effect works only for ROW and not for the element. As a quick solution, in this case, would be to use stretch row, add the parallax option and then, you should create a hero design with existing options. (do not use the Hero element if you want to achieve the parallax effect).

Hope this helps!

Thanks for the message!

Hello ericaeide,

Unfortunately, the theme does not have any such an option that allows you to manually select the posts that show up on the category page. The only option, in this case, it the drop down category filter which is available for each category page, like this -> https://www.screencast.com/t/ki8wKZPw

Thanks for the message!

Hello,

I have inspected your website on my phone and the ads seem to work as expected. Do you are using the Ad Block? Turn off it, clear all the caches and check the results.
-> https://www.screencast.com/t/DatNNYgm2

Thanks for the message!

Hello webmarketing-house,

Please try to download again the latest theme version from Theme Forest and install it via FTP way because this is the surest theme method. All the demos should have to be there and it can be imported according to our documentation here -> https://forum.tagdiv.com/newsmag-installing-demos/

Thanks for the message!

Hello cmt,

I’m sorry but please notice that the theme has not been designed to used this plugin as page builder, sorry! Please keep in mind that our theme has own page builder which is TD Composer. Try to use it. -> Check here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks.

Hello kalamatain,

Sorry but the plugin is not tested with our theme. We did receive word from our users that the standard AMP plugin made by Automattic works properly and there is even a guide on it here: https://ampforwp.com/tutorials/article/amp-in-action-with-newspaper-theme/
We have not tried it ourselves, but it is worth a shot.

Thanks.

Hello dkumar,

I have inspected your website and I did not saw any problems with your menu. It seems to work as expected, as you can see here -> https://www.screencast.com/t/aYaxmDlm2 Try to clear all the caches, browser caches and check the results. Also, if you are using the CDN system, purge all the CDN files and check again the results.

Thanks for the message!

Hello Balyuk,

Sorry but the theme does not have any such an option for it. All the settings can be found here -> https://forum.tagdiv.com/block-settings-guide/

Thanks.

Hello biglipper,

Please provide some useful screenshots with the problem because I have inspected your website and I did not saw any kind of ads on your page, sorry!

Thanks for the message!

Hello Multi,

Please check the following image here -> https://www.screencast.com/t/XKU2p45WmP because there you will see the code which is used in our theme for that divider.

Thanks for the message!

Hello tylerdavis7,

Try to make a new clean install from scratch via FTP way because this is the surest theme’s method in this case. Please keep in mind that all the plugins have been tested before including in this packet and should works as expected. Also, if you are using some untested plugins with the theme, try to disable all of them because all of these might interact with the theme and causes a lot of unknown issues, sorry!

Thanks for the message!

Hello ronnie,

It seems to be strange what happened on your website after the new update, sorry! Make sure that you have correctly made the theme update via FTP way, clear all the caches and also, if you are using some untested plugins, try to disable all of them, leave just to active only the plugins that come bundled with the theme and rule out any conflicting plugins. If the problem is still there, you should provide your website URL so we can take a closer look at it. Also, provide some useful screenshots with the problem.

Thanks for the message!