Hello idazamp,

Please keep in mind that before that the latest version of the theme to be released, it has been fully tested and we have not encountered this kind of error, sorry! Most likely, this errors happened due to a bad installing of the theme, sorry! Try again to re-install the theme via FTP way, remove all of the untested plugins, clear all the caches, purge all CDN files if you are using something like this and check the results.

Hope this helps!

Thanks for your understanding!

Hello cemmildon,

I need to see the issue in your photo or please provide your website URL so I can identify it. I need it so I will be able to provide a more accurate response. For uploading some screenshots you need using an online tool for it, like Jing or Screencast.

Thanks for the message!

Hello Maryam,

First of all, ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins if you are using something like this, clear all the caches and check the results. Most likely, your PHP memory has exhausted and that’s why you cannot say anything. Also, if you like and if you want to use that demo, you simply import it from Theme panel, according to our documentation here -> https://forum.tagdiv.com/installing-demos/ Also, if you have your content you should import it without dummy data because the theme will recognize all of your content which has been loaded into your database. Before each theme install or update, the full backup is fully required to be made to avoid losing your data.

Hope this helps!

Thanks for your understanding!

Hello Sportguide,

We recommend doing a new clean install from scratch via FTP way with the latest theme version. Clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Hope this helps!

Thanks for the message!

Hello homzik,

Try to use the code below and place it in Theme panel ->Custom CSS area.

The code is ->

.td-scroll-up-visible{
display:none;
}

Thanks.

Hello Faith,

Make sure that you have downloaded the latest theme packet from Theme Forest and also, ensure that theme has been installed via FTP way because this is the surest method in this case -> https://forum.tagdiv.com/install-via-ftp/. The theme has been fully tested and we do not have encountered this kind of issue. Try to make a new clean install from scratch, clear all the caches and check the results.

Hope this helps!

Thanks for the message!

Hello silviarehn,

Unfortunately, the theme does not have an option that allows you to increase the logo, sorry! You should use a bigger logo if you want to display a larger one.

Thanks for the message!

Hello lcerura,

Yes, the new theme’s update included a lot of new features regarding on multi-purpose niche. Please check our changelog here -> https://themeforest.net/item/newspaper/5489609
-> https://www.screencast.com/t/tn4AuD6iq45c

Hope this helps!

Thanks for the message!

Hello bdpras,

The theme does not have any such a button which allows you to deactivate the license. You should simply remove the theme from the old domain and install it to a new domain and that’s all.

Thanks.

Hello Balyuk,

Here is talking about Ajax Filter which can be enabled from here -> https://forum.tagdiv.com/block-settings-guide/ -> https://www.screencast.com/t/a1269PfcSmi

Thanks for the message!

Hello osamamubiden,

Make sure that your system status is correctly increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches and check the results.

Thanks for the message!

Hello julianpeaks,

Do you have check the Force full-width section from here -> https://www.screencast.com/t/SYrk70yhfl63 Please provide your website URL if the problem is still there.

Thanks for the message!

Hello sukola,

Make sure that you are using the latest version of Child Theme from the Theme packet. Also, it seems that’s a mini bug with it. So, you should replace the multi-purpose plugin with this new plugin from here -> http://cdn.tagdiv.com/wp-content/uploads/2017/12/td-multi-purpose.zip Clear all the caches and check the results.

Thanks for the message!

Hello IFP News,

Please refer to the following topic here -> https://forum.tagdiv.com/topic/header-style-8/ because there this concept has been explained.

Thanks for the message!

Hello Brian,

There is an option for it in Theme panel, like this -> https://www.screencast.com/t/HaeJsKFMfp

Hope this helps!

Thanks for the message!

Hello websitehelper,

Sorry for the inconvenience but please notice that was the developer’s decision! The main reason regarding this case is that request has not been requested by many users, sorry!

Thanks for your understanding!

Hello ITDUCK,

Try to use an online tool for sending us your screenshots like Screencast or Jing.

Thanks for the message and hope this helps!

Hello Richard Mulvihill,

If you will check our demo preview, the title URL for the Pinterest should look like this -> https://www.screencast.com/t/nqABGU624o1f Unfortunately, the theme does not have any control over this. Try to use Seo Yoast plugin to manage this and also, if you are using some untested plugins, try to disable all of these, clear all the caches and check the results.

Thanks for the message!

Hello techmod,

Unfortunately, I do not know what kind of plugin you are using for this, sorry! You should try the Polylang or WPML because all of these seems to work as expected with the theme. The theme does not have any other option for this, sorry!

Thanks for the message!

Hello kesp,

Please notice that section does not a subtitle. It’s simple H3 tag as you can see here
-> https://www.screencast.com/t/QRcYX98W5P6u You can add this from the post editor, at the top of it, if you will use a post template which displays the featured image at the very top of the post page.

Hope this helps!

Thanks for the message!

Hello contemacs,

1)Please notice that does not exist page template with Big Image. I do not exactly understand what you mean, sorry! Our page template can be changed from here -> https://www.screencast.com/t/DGadwlJl9Y9C and for more information about this thing, please check here -> https://forum.tagdiv.com/newsmag-page-templates/
2)Please check the page template setting from the Latest Articles Section from here -> https://www.screencast.com/t/g8NXES7FR -> https://www.screencast.com/t/QA9oI8aN8O

Thanks for the message!

Hello evilspyboy,

Please refer to the following guide here -> https://support.google.com/adsense/answer/6002621?hl=en because there you will find the Google recommendation regarding on Ad sizes.

Hope this helps!

Thaks for the message!

Hello dobryidesign,

Yes! The file where this feature was created is named td_related_posts.php. So, if you want to make some changes to this section, notice that you should edit this folder and add your desired code. If you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you. Usually, we recommend the developers from studio.envato.com.

Thanks for your understanding!

Hello Manoel,

First of all, please keep in mind that none of these page builders has been designed to be used for post pages, but only for pages. In the other hand, it’s not recommended to use the both plugins in simultaneous mode because could appears some issues.

Thanks for the message!

Hello JohanBk,

You should use the post template style 5 which not use the featured image to your post content. Check here -> https://forum.tagdiv.com/post-templates-2/ for more details.

Thanks.