Hello trunghieuhf,

Unfortunately, I did not say any errors. It seems that you are using the mobile theme. Please be more specific with your problem so I will be able to provide a more accurate response.

Thanks for the message!

Hello all,

Please notice that our theme does not have/support full-width layout, sorry! The theme has only full-width elements (Full-width Big Grids) which can be used from composer, according to our documentation here -> https://forum.tagdiv.com/block-settings-tutorial/ Here -> https://demo.tagdiv.com/newspaper/full-big-grid-1/ you can see our full-width elements.

Thanks for your understanding!

Hello Emma,

Unfortunately, please keep in mind that plugin has not been tested with our theme and we do not know the theme’s behavior with this type of plugin, sorry! Also, we cannot provide support for untested plugins, sorry! Notice that the theme is very complex and not all of the plugins are compatible with it. Most likely, this plugin interferes with the theme’s core files and causes a lot of unknown issues. The theme should have to be adjusted to work with this plugin but please notice that we cannot do this for you because it’s not a simple task and this involves doing such a custom work and we cannot provide this type of services at the moment, sorry!

Thanks for your understanding!

Hello Olya,

Send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello Serd,

It’s strange what you show me. I have checked the latest theme version on my side and it’s okay, as you can see here -> https://www.screencast.com/t/0eioaG1qP

Thanks for your understanding!

Hello ozanbaskaya,

MAke sure that your system status parameters are increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory has been exhausted and that’s why you cannot save anything. Also, after all of your changes, you should clear all the caches and check the results.
Regarding on your second request, if you want to change the images which appear in your blocks, you should change the post featured images for each post which are filtrated on that block.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello snowsbest,

Unfortunately, I do not know what kind of way do you have followed for your migration, sorry! Also, notice that issues doe does not come from our theme, sorry! It’s not theme related. As a hint, you should try using the WP Duplicator plugin because many of users used it and declared satisfied.

Thanks for your understanding!

Hello andpalmieri,

The name of this block should have to be modifiable from TD Composer or Widgets section by the panel, like this -> https://www.screencast.com/t/cBkmLdbzZ (this is just a simple example). Also, if you need more assistance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello LaunchwebZa,

Please refer to the following topic here and fix the problem -> https://forum.tagdiv.com/topic/the-content-of-the-newly-created-widjet-disappears/

Hope this helps!

Thanks for the message!

Hello slavamatador,

First of all, make sure that you are using the latest theme version of the theme installed via FTP way, remove all the plugins which are untested with our theme because all of these may interact with the theme core files and cause a lot of unknown issues. Also, please take this into account, like this -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for the message!

Hello Bruce,

Please download the latest version of the theme from Theme Forest and install it via FTP way. I have checked on my website and the Weather Widget location works as expected. Please follow the next instructions from here -> https://forum.tagdiv.com/weather-widget/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello GusV,

If you want to sort your posts by Categories notice that you should include into a Category all the posts which belong to that category and then, on the page you should use a block which has to be sorted by this category. The results will contain only the posts will are part of this category.

Thanks for the message!

Hello culturezvous,

Please keep in mind that we have checked the entire theme in this case and this problem does not exist in our theme. Everything seems to work as expected, sorry! The problem seems to be only on your side. It happens due to your additional customizations if you have something like this or also, another possible way coming of these outbound connections would be some existent untested social plugins which can interact with the theme core files and cause a lot of unknown issues. Try to disable all of them, leave just to be active only the plugins that come bundled with the theme core files and check the results.

Thanks for the message!

Hello nguyentrungxin,

Sorry, please refer to the following topic here -> https://forum.tagdiv.com/topic/add-new-post-not-full-width/

Hope this helps!

Thanks for the message!

Hello haqemcom,

If your post pages were been created from scratch, then you will do not lose any data because all of these are located in your database. Otherwise, if you have imported the demo with dummy content and if you have edited them with your post content, notice that if you will change the demo with another one, you lose all posts that have been edited.

Thanks for the message!

Hello xbass,

If you want to make the Author name to be non-clickable you should use the code below and place it in Theme panel -> Custom CSS area.

.td-author-name a{
pointer-events:none;
}

The result is here -> https://www.screencast.com/t/5LkjPijVG2

Thanks for the message!

Hello Zoltan,

Unfortunately, our theme does not have any such an option for it. If you want to achieve all of these, notice that you should implement it yourself through the code and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Hello Fatih,

Make sure that you are using the latest theme packet, downloaded from Theme Forest via FTP way because this is the surest method in this case. Also, notice that Child Theme was fully tested with the theme and should work as expected.

Thanks for the message!

Hello okajones,

For more information about how you can use the Visual Composer, please check our useful demo here -> https://forum.tagdiv.com/newsmag-how-to-use-visual-composer/ If you want to know what kind of elements are used in our demo you should inspect all the elements to understand what is being used. As a hint, you can use the inspector browser, like this -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks for the message!

Hello itduck2020,

I have inspected your website and I saw that your sidebar on post pages does not work. If you are using some untested plugins try to disable all of these, purge all CDN files if you are using the CDN system, clear all the caches and check the results. If the problem is still there, try to make a new clean install from scratch via FTP way and check the results. If you need more assistance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello fontkey,

Unfortunately, these types of scrips do not come from our theme, sorry! Most likely, it comes from your such a plugins used by you. If you will check the source page of our demo preview you will do not find these scripts. Try to disable all of your untested plugins, purge all CDEN files if you are using the CDN system, clear all the caches and check the results.

Thanks for the message!

Hello paologalli,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello kesp,

Because the Newspaper does not have any kind of post template that allows you to achieve this type of post, you should customize it yourself manually. The subtitle section has been designed to be part of meta information container which is always situated under the post title, like this -> https://www.screencast.com/t/erclX0kqOSdp The style of this element may vary depending on post template used by you.
If is not what you mean, please provide some useful screenshot with your requirements so I will be able to inspect it closer and also, if it’s possible to provide a more accurate response.

Thanks for the message!

Hello greg,

It seems to be an empty span with a background color and that’s why you achieve that result. Try to use the code below and place it in Theme panel -> Custom CSS area.

.vc_widget_sidebar span{
display:none;
}

The result is here -> https://www.screencast.com/t/aOvefuisCnh

Thanks for the message!

Hello culturezvous,

Unfortunately, please keep in mind that we do not have any bad reports in this case until now! Regarding on outbound connection, notice that is not a problem regarding our theme, sorry! Check again your theme version to be the latest one, remove all of the untested plugins, clear all the caches, purge all CDN files if you are using the Cloudflare and check the results. Also, make a new clean install to a new sub-domain for testing and check the results.

Thanks.