Hello Fitary,

Check the PHP version to be maximum 7.1, system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/, clear all the caches and check the results.

Thanks for your understanding!

Hello Liz,

You can contact us via email here -> contact@tagdiv.com. Provide there your wp-admin so we can further inspect it closer your setup page.

Thanks for the message!

Hello junaiddar,

I have inspected your website and it seems to work as expected, without any problem. It seems to work properly.

Thanks for your understanding!

Hello Fitary,

You should recreate the page from scratch with Td Composer. Please read here ->
https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for the message!

Hi,

I have checked your website and it seems your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools.
Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.

Thank you!

Hello sperezlera,

Unfortunately, the theme does not have any such an option that allows you to display full posts on category pages, sorry! You can choose only the modules to be displayed on the category pages and for more information about this, please check the following manual here -> https://forum.tagdiv.com/category-templates/

Hope this helps!

Thanks for your understanding!

Hello Somosung,

We are sorry but please notice that plugin has not been tested with our theme and also, we cannot say for sure if it will work or not with our theme. Notice that we cannot provide support for untested plugins.

Thanks for the message!

Hello SanderW013,

Yes, please notice that you can display pages on your blocks. You do not necessarily have to display only articles, as you can see here -> https://www.screencast.com/t/7jPDekB0EN.

Hope this helps!

Thanks for your understanding!

Hello ark,

For a good Seo results with our theme, you should use the Seo Yoast plugin because this was tested with the theme and it seems to work as expected with it.

Thanks for your understanding!

Hello junaiddar,

To be sure, we recommend you to make a new clean install from scratch via FTP way, disable all of the untested plugins if you are using something like this, clear all the caches and check the results. Also, you should check the system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps!

Thanks for your understanding!

Hi,

You can try using the AdRotate plugin.

Thanks.

Hello,

It seems that you have some additional customizations because some unknown codes are working on your website and that’s why you bring bad results with your footer socials icons, sorry! Try to remove all of these and disable all of the untested plugins if you are using something like this, clear all the caches and check the results. As a quick solution, you can try using the code below and place it in Theme panel -> Custom CSS area.

The code is ->

.td-social-style-2 .td-icon-font {
top: inherit!important;
}

Thanks for the message!

Hello Marcus_S,

Sorry for this but please notice that we cannot help you because this request involves doing such a custom work and we can’t provide something like this at the moment, sorry!

Thanks for your understanding!

Hello indro,

I’m sorry for this inconvenient but please notice that we can provide support only for theme’s settings and we cannot provide support for any other additional customizations or implementation, sorry! If you think that what you want to implement is too hard for you or if you are not able to the steps which are needed to take in this case, please consider hiring a freelancer or somebody to help you because we cannot help you in this case, sorry! Usually, we recommend the developers from studio.envato.com
The only way you can use with our theme is to use the Block 15 for one column (in sidebar for example) because on the mobile will bring 2 columns, like this -> https://www.screencast.com/t/sTdhqXMLL For more information about our support policy, please check here -> https://forum.tagdiv.com/newspaper-theme-support/

Thanks for your understanding!

Hello jassada,

You would create your own menu for mobile theme. Please ensure that you have selected the right one menu from Mobile Theme, according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ I have tested on my side and the sub-items from the mobile menu works as expected.

Thanks for your understanding!

Hello worthyapps,

There’s an option for it in Theme panel, like this -> https://www.screencast.com/t/krDDjVyMhJ and from here you can disable the top menu bar.

Thanks for the message!

Hello wise2013,

Notice that the theme only takes the Ads which will be displayed at the frontend. Check your ads code to be correct and also, make sure that you have right followed this topic here -> https://forum.tagdiv.com/header-ads-adsense/ Also, if the problem is still there, you should contact the Google AdSense department and request to help you because they should be able to provide a more accurate response.

Thanks for your understanding!

Hello Marcus_S,

Unfortunately, I do not know what kind of custom fields you have created and I have no idea why these are not working good, sorry! Please notice that we cannot provide support for your additional customizations and implementations, sorry!

Thanks for your understanding!

Hello Indro,

Sorry for this but please notice that the theme only display the posts in one column because the width is small and this is the recommended way for mobile display. Also, if you want to display the articles in two columns on mobile, you should implement it yourself this feature because we cannot provide additional customizations at the moment, sorry! Also, if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you!

Thanks for your understanding!

Hello Bawsaq,

Sorry but please notice that our theme does not have any such an option that allows you to do this. The theme does not have a dynamic width and we do not recommend doing this because you can easily break the theme’s layout.

Thanks for your understanding!

Hello MDNM2017,

What kind of font do you want to make it smaller for Block 3? The block title can be changed from Theme panel, like this -> https://www.screencast.com/t/m64ZzHCBsSTN according to your block used by you. If you do not want to change the title what exactly you want to change? The Block 3 does not have any excerpts which can be changed.

Thanks for your understanding!

Hello Fausto,

You should start to check the td_data_source.php and td_config.php files to make this changing. Notice that is not a simple task which required to do more implementation through the code and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide this type of services at the moment, sorry!

Thanks for the message!

Hello jchcity,

You should have access to all of the Blocks from TD Composer, as you can see in our tutorial. Make sure that you are using the latest theme version on your side and then, check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Probably, your PHP memory has exhausted and that’s why you cannot have access to all theme’s settings. Try to do this, clear all the caches and check the results.

Thanks for your understanding!

Hello mihajlovmaksim,

Please provide some screenshots to show me these details and what you bring now. Try to clear all the caches and check the results.

Thanks for the message!

Hello siam.casa,

Here is talking about category tags which can be added from Theme panel, like this -> https://www.screencast.com/t/eMXrQahX8

Thanks for your understanding!