Hello ALM2000,

Notice that our theme can be used without problems but I do not know why you cannot access it. Do you have tried to make a new clean install to another sub-domain with our theme? Try to do this via FTP way and check the results. Also, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello dmalhotra,

If you want to make these changes you should try the code below and place it in Theme Panel->Custom CSS area.

The code is ->

.td-post-template-1 .td-featured-image-rec {
float: none;
width: auto;
}
.td-post-template-1 .td-post-featured-image{
float:left;
}
.td-post-template-1 .td-post-content p:first-child{
clear:both;
}

The result is here -> https://www.screencast.com/t/DP88RyzZPG7u

Thanks for your understanding!

Hello wafflecone,

Sorry for this but please notice that we do not recommend increasing/decreasing the theme layout because it can be easily broken, sorry! If you want to do this, you should do it yourself because this involves to make any other customizations for achieving better results and we cannot provide custom services at the moment, sorry!
If is not what you mean, you can provide your website URL so I can take a closer look at it and also, some useful screenshots with your problem so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello seikology,

You should check and the block settings, because from there you can set your limit post number, like this -> https://www.screencast.com/t/oJulzrVz

Thanks for the message!

Hello ALM2000,

Please notice that the theme update should not break your website, sorry! Please check our change log here -> https://www.screencast.com/t/JCS5R2TzT because there you will see what kind of changes were made in this update. Most likely, you are using some untested plugins which might interact with the theme core files and causes a lot of unknown issues which can break your website. Try to make a full backup to your database and make a new clean install from scratch via FTP way because this is the surest method in this regard and check the results.
Also, if you cannot access your dashboard, you should contact your hosting provider, tell the problem because it is possible to be a problem from your hosting provider/firewall which blocks you to access it.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello likocorp,

You should inspect your system status parameters and check them if all of these are according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello harmario,

Provide your website URL so I can take a closer look at it.

Thanks.

Hello Dmitry_Lupich,

Unfortunately, this page has to be updated because these buttons will not work, sorry! All of these was based on Visual Composer plugin which now, is an optional plugin and that’s why the shortcodes will not work. We have implemented our own page builder which is named TD Composer and we have added new tagDiv buttons which can be found in Format section, according to our documentation here -> https://forum.tagdiv.com/increase-users-engagement-add-custom-buttons-posts/ If you will use them, you will not see the shortcodes and will look better than previous ones.

Thanks for your understanding!

Hello esthederm_alex,

Try the code below and place it in Theme Panel -> Custom CSS area.

The code is ->

.td-gallery-slide-content{
display:none;
}

Thanks.

Hello mambudianto5,

Provide your website URL so I can take a closer look at it.

Thanks.

Hello imambudianto5,

First of all, I will thank you for coming to the forum! Please keep in mind that we do not want to provide technical support to the Dashboard because there can be many pirates and we do not want them to see our solutions given to customers who paid our theme and that’s why we insisted on writing us here and not there. Please understand us and in the future, write us HERE.

Please notice that each demo has an own design and global class and the theme does not have any such an option that allows you to make any mix between demos but only if you will make it from the code.
As a hint, you should take the following HTML code and add it in your post and then, use the CSS below, placed in Theme panel -> Custom CSS box.

.td-recipe-time {
width: 100%;
border: 1px solid #ededed;
padding: 11px 16px;
margin-bottom: 26px;
}
.td-recipe-time br {
display: none;
}
.td-recipe-time .td-recipe-info {
float: left;
width: 33.3333%;
/* responsive portrait tablet */
}
@media (max-width: 1018px) {
.td-recipe-time .td-recipe-info {
width: 100%;
}
}

The result is here -> https://www.screencast.com/t/VkdJfQCD

Notice that is not a simple task and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello victortai,

If you want to control this, notice that you can do it from General Settings in WordPress, like this -> https://www.screencast.com/t/4D5E6Lle

Thanks for your understanding!

Hello Alex,

Provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response. If I do not have your website, notice that I cannot provide you an accurate code.

Thanks for your understanding!

Hello Daniela,

We have no reports of this issue for the moment. It must be something local affecting it.
Please check to see if the implementation is done correctly:
http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
https://css-tricks.com/moving-to-https-on-wordpress/
https://yoast.com/dev-blog/move-website-https-ssl/
https://forum.tagdiv.com/topic/moving-to-ssl/

If everything is in order, try it without plugins as there could be a plugin conflict affecting it. Disable all plugins except the page builder, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.

Thanks.

Hello grkiwi,

Sorry for this but please notice that if you have edited the demo content with your content, you have lost all of this. Otherwise, if you were created from scratch post pages or pages, all of these will be remain in your database.
In your case, notice that you can no longer recover that content, sorry! It was lost!

Thanks for your understanding!

Hello limatola,

Unfortunately, our theme does not have any such an option that allows you to create a Redirect Register Link, sorry! You should use some online tricks to do this or also, you should check the following guides in order to achieve a Redirect Link, like this -> http://www.wpbeginner.com/beginners-guide/beginners-guide-to-creating-redirects-in-wordpress/ -> https://mediatemple.net/community/products/grid/204643080/how-do-i-redirect-my-site-using-a-htaccess-file -> http://www.inmotionhosting.com/support/website/redirects/setting-up-a-301-permanent-redirect-via-htaccess. Also, notice that type of plugin was not tested with our theme and also, we have no idea about the theme behaviour with this plugin, sorry! We cannot say for sure if it will work or not with the theme, sorry! If you want to implement this plugin in our theme, first of all, you should check the plugin’s documentation and then, you should try to implement it yourself because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello limatola,

Provide your website so I can take a closer look at it. Most likely, this type of problem comes from your untested plugins if you are using something like this or happens due to a bad theme installed on the server.

Thanks for your understanding!

Hello MayraR59,

First of all, ensure that you are using the latest theme version and use only the required plugins which come bundled with the theme core files. Check the system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, if you are using a strong caching plugin, you should clear all of this memory, purge all CDN files and check the results.

Thanks for your understanding!

Hello aleksandarcasual,

Notice that your image is too small than your Big Grid, big thumb. You should load a bigger image than this or you can use such a plugin which has a functionality to regenerate the thumbs and enlarge the image like Thumbnails Regenerate with Force Regenerate. You can try them, clear all the caches and check the results. Should works.

Thanks for your understanding!

Hello all,

If you have some problems with the Social Counter after you have followed all above steps, please send us an email at contact@tagdiv.com so we can further assist.

Thanks.

Hello raj-guru,

Unfortunately, all the photos which are presented in our demo preview cannot be saved or distributed to our clients because we do not have any license to do this, sorry! We use these only to present our products.

I hope that you understand me!

Hello Goa,

If you are referring to the full-width content, notice that our theme does not have any such an option that allows you to display your all content in that way, sorry! Notice that we have some full-width element which can be used from the panel but not for the content, sorry! If you will check our demo preview, you will make an idea about all of these, like this -> https://demo.tagdiv.com/newspaper/full-big-grid-1/

Thanks for your understanding!

Hello bloggingindian,

Please keep in mind that mobile plugin will come bundled with the theme core files and you can install it or do not if you will not. Try to make a new clean install from scratch via FTP way according to our documentation. This plugin has been fully tested with the theme and should work as expected.

Thanks for your understanding!

Hello bombagiu,

I have inspected your website and I saw that you header ad is not loaded on your website. It seems to have display none. It is strange but I do not think the issue comes from the theme. You should tell this problem to the Google AdSense department and ask for support on this problem because they should be able to provide a more accurate response, being the ad provider.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

Here is talking about Smart Sidebar feature and if you want to achieve this functionality at your website, you should properly setup it according to our documentation here -> https://forum.tagdiv.com/smart-sidebar-2/

Hope this helps!

Thanks for the message!