Hello keithrirwin,

Notice that the style of pagination at the bottom of a block can be found here -> https://www.screencast.com/t/xjfWp4PLYP From here you can change it. If is not what you mean, provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello fgmotta,

I recommend you to make a new clean install from scratch via FTP way because this is the surest theme method in this case. This error might appear to a wrong theme installing and that’s why you can bring this issue. Make a full backup to your database and try to reinstall the theme, clear all the caches, purge CDN files if you are using the CDN system and check the results.

Thanks for your understitching!

Hello MayraR59,

How do you try to add the sidebar to the page? You should try using the widgets sidebar to add your desired Sidebar elements for the homepage. Please provide more details about your issues and also, give me your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello antima,

First of all, ensure that you are using the latest theme version and also, the latest version of required plugins which come bundled with the theme core files. Make the theme installing via FTP way because this is the surest method in this case. Also, if the problem is still there, please provide more details about it, so I will be able to provide a more accurate response. Also, provide your website URL.

Thanks for your understanding!

Hello republicmediagroup,

This kind of error might appears because the theme does not right installed. Try to make a new clean install from scratch via FTP way with the latest theme version, clear all the caches and check the results. Also, you can try to turn off the following option from Seo Yoast, like this -> https://www.screencast.com/t/n8Cc35EofLh
Clear all the caches and check the results.

Thanks for the message!

Hello Dmitry_Lupich,

Unfortunately, I do not exactly understand what kind of buttons you are using! I guess that all of these were loaded with Visual Composer and now if you are using our page builder, all of these are not recognized, right?
Sorry for this inconvenience but please notice that our page builder does not have all shortcodes which Visual Composer has. Notice that our builder is at the beginning and also, it is in a continuous development. You will not found all the elements which Visual Composer has. From now on, this plugin will be improved with some features which have to be exclusively for this builder.

Thanks for your understanding!

Hello likocorp,

unfortunately, I do not exactly understand what you mean and what files you refer to, sorry! Most likely, all of these might appears from your untested plugins, if you are using something like this. Try to remove all of them and leave just to active only the plugins that come bundled with the theme core files and what the theme needs. Clear all the caches, purge CDN files and check the results.
If you need more assistance and if is not what you mean, please provide more details about your problem and exactly specify what kind of files you are referring to so I can try to provide a more accurate response.

Thanks for your understanding!

Hello Ramin Davi,

I have inspected your website and I saw that you have some problems with your mobile menu, sorry! First of all, please try to disable all of your untested plugins which might interact with the theme core files and causes a lot of unknown issues. Remove all of them, leave just to active only the plugins which come bundled with our theme, clear all the caches, purge CDN files if you are using the CDN system and check the results. All the setting regarding on mobile background can be found in Theme panel, like this -> https://www.screencast.com/t/SReeYrPvmzBw

Thanks for your understanding!

Hello Somosung,

I suppose that you are referring to the appearance of a flash/time loading when you enter on your website, right? This behavior appears when you have additional customization through custom CSS code. Please notice that the CSS is working in cascade and the first time will take the code from style.css that is set it by default and then the theme will take the custom code that you have changed from Theme panel and practically this flash is generated by this cause. As a workaround, you have to check your style.css and try to add directly in this file your desired custom code. So, if your problem is still there, please try to revert the theme to the default settings, without any customizations and let us know how it goes. Also, you can try to make a new fresh install from scratch with the latest version of the theme and check the results. Also, please make sure every time you cleared caches. Noticed that the only files where you will have to edit are style.css.
If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello hiztren,

Please notice that the order of YouTube videos from your Playlist can be made by you when you add the videos -> https://www.screencast.com/t/K46Fvb9bQR Also, for more information about this feature, please check here -> https://forum.tagdiv.com/newsmag-video-playlist/.

Thanks for your understanding!

Hello ALM2000,

Please do not panic! Notice that in our new theme update we have released the page builder TD Composer which do not properly works with the Visual Composer when both are active. For more information about how you can properly use our page builder and how you can make the transitions between this two-page builder, please check the following guides here -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ Also, please notice that our page builder has not been designed to be used for post pages but only for pages.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello tt5,

First of all, please ensure that you are using the latest theme version which is available for our Theme Forest section and then, make a clean install from scratch via FTP way because this is the surest method in this regard.
The problem with the “Get Access Token” might be from the browser caches. Before pushing it you should clear all of the browser caches and check the results. Also, if the problem is still there or the FB will not count correctly, please let us know and provide your website URL. Also, ensure that you are using the latest theme version and only the plugins that come bundled with the theme core files and check the results.

Hope this helps!

If you problem is still there after you have followed all of these steps and if you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello AWAY FROM LIFE,

I guess that you have made some additional customizations through your website and that’s why you bring this error, sorry! I have tried to overwrite some CSS rule to avoid the transparent post title when you hover over it. Try the code below and place it in Theme Panel->Custom CSS area.

The code is ->

.td_module_wrap .td-post-category:hover{
background-color:#891200!important;
}
.td_module_wrap:hover .entry-title a{
color:#891200!important;
}

Thanks for your understanding!

Hello lijojohnsonwk,

If you want to remove the WEBSITE field from the comments section for each post when you are not logged in, you have to comment out/remove a snippet of the code from comments.php core file, like this -> http://screencast.com/t/Gowfsn12M9sx and the result you should see here -> http://screencast.com/t/BnQliVlXepr

Hope this helps and let us know how it goes!

Thank you for the message!

Hello DarkStarzs,

Sorry for this inconvenience but please notice that our page builder does not have all shortcodes which Visual Composer has. Notice that our builder is at the beginning and also, it is in a continuous development. You will not found all the elements which Visual Composer has. From now on, this plugin will be improved with some features which have to be exclusively for this builder.

Thanks for your understanding!

Hello Knux0r,

It seems to be an issue which most likely happened due to a wrong installation of the theme. PLease try to make a new clean install from scratch via FTP with the latest theme version, install only the plugins that come bundled with the theme core files, clear all the caches and check the results.

Thanks for your understanding!

Hello dmalhotra,

If you want to have the featured image aligned to the right and not to the left, you should use a bit of CSS code to do this. Try the code below and place it in Theme Panel ->Custom CSS Area.

The code is ->

.td-post-template-1 .td-featured-image-rec {
float: right;
margin-left: 21px;
}

The result is here -> https://www.screencast.com/t/D7Ken1D5

For more information about the each thumb size, please check the Theme panel, like here -> https://www.screencast.com/t/YGjAjFBj

Hope this helps!

Thanks for your understanding!

Hello Rudy Rodriguez,

Please check our demo preview and check the results -> https://demo.tagdiv.com/newspaper/ Also, I have inspected your website and I saw that you are using a lot of untested plugins which can interact with the theme core files and break the quality of images, like Autoptimize plugin, Photon by Jetpack, etc. You should remove all of these plugins, leave just only of required plugins to be active, clear all the caches and check the results.

Thanks for the message!

Hello Robert TWS,

Check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, please notice that if you will try to edit a page which was created with Visual Composer, it will not work. Read the above documentation.

Thanks for the message!

Hello johnwalkerjw,

Please keep in mind that does not matter if the fonts are from Google or not! If the fonts are not found in that drop down list, it will be manually implemented because it is a custom font. Use the steps from above useful tutorial.

Thanks for your understanding!

Hello all,

Please notice that W3 Total Cache is not tested with our theme and might cause a lot of unknown issues like this, sorry! You should use WP Super Cache for caching plugin because it is tested with the theme and should work as expected.

Thanks for your understanding!

Hello loyalweb,

Please notice that meta information does not come from our theme as you can see here -> https://www.screencast.com/t/fvUhRj1Y5z Most likely, this comes from your untested plugin’s files, sorry! Remove all them, clear all the caches and you will see that meta will not be there.

Thanks for the message!

Hello,

Sorry for my misunderstanding! If you want to remove that grid lines which are specific to our Newsmag, you should change their colors from Theme panel, like this -> https://www.screencast.com/t/G9XoFOOwq0Iv

Thanks!

Hello Eloel,

Do you are referring to the full layout elements which are available in our new latest version, like this -> https://demo.tagdiv.com/newspaper/full-big-grid-1/ You simply change/replace the elements if you want to the elements on full width.
If is not what you mean, provide more details.

Thanks for your understanding!

Hello johndavidlugtu,

PLease notice that our Mobile Theme does not recognize the shortcodes generated from Visual Composer and all the pages created with Visual Composer will not be shown in Mobile Theme mode, sorry! This plugin has the own specific layout and was specifically created to be very fast than the Mobile Responsiveness version.
For more information about this concept, please check the following useful guide here -> https://forum.tagdiv.com/the-mobile-theme/

Hope this helps!

Thanks for your understanding!