Hello arolee,

You could try to manually upload the tagDiv Composer editor in the plugins folder. Simply unzip the plugin and upload it to the plugins folder in your WordPress installation by FTP. You can find more useful related information on this topic ->>
https://forum.tagdiv.com/topic/visual-composer-does-not-have-valid-header/

Hope this helps!

Thanks for your understanding!

Hello jorgeocampo,

Unfortunately, our theme does not have any such an option that allows you to hide these elements, sorry! As a quick solution would be to use a bit of CSS code to hide them. As a hint, try using the following code and add it in wp-admin.css.

The code is ->

.td-small-wrapper-o{
display:none;
}
.td-small-wrapper-o:nth-child(1){
display:block;
}
.td-small-wrapper-o:nth-child(2){
display:block;
}

Hope this helps!

Thanks for the message!

Hello CVBJ_Creative,

As you know, the theme will display the featured image in blocks/modules on the pages. If the featured image was not been setup on the post, you will bring a placeholder with a message or something like this. Unfortunately, our theme does not have any such an option that allows you to automatically add a featured image to these posts,
unless you add them manually, sorry! Also, another alternative for you would be to use the Auto Post Thumbnails which automatically add the first image to your post to be featured image. You should try this plugin and check the results.

Thanks for the message!

Hello viscott,

Please keep in mind that if you are using a caching plugin, you should turn on this setting, like this -> https://forum.tagdiv.com/ajax-view-count/ Also, notice that our theme has options in Theme panel which allows you to disable or enable the post view counts, like this -> https://www.screencast.com/t/DFU9hOYx -> https://www.screencast.com/t/xv0eJYFq6

Hope this helps!

Thanks for the message!

Hello dizajn,

Do you are using the Visual Composer for posts? Please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response. Also, provide some useful screenshots with your problem so I can quickly identify it.

Thanks for the message!

Hello trcanada,

You should provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response/code.

Thanks for your understanding!

Hello llucson,

Sorry for this inconvenient but we notice that we will not implement more than columns, sorry! To have 5 columns on your layout, it should change the whole grid of the theme which will not happen, sorry!

Thanks for your understanding!

Hello MitchyBoy,

If you are using the TD Composer as page builder, you can change the Title Block when you edit the blocks, like this -> https://www.screencast.com/t/hEBdc2sj Also, if you are using the Visual Composer as a page builder, you should edit the block and change the title like this -> https://www.screencast.com/t/GFc4rbqH6G3

Thanks.

Hello MitchyBoy,

If you are using the TD Composer as page builder, you can change the Title Block when you edit the blocks, like this -> https://www.screencast.com/t/hEBdc2sj Also, if you are using the Visual Composer as a page builder, you should edit the block and change the title like this -> https://www.screencast.com/t/GFc4rbqH6G3

Thanks.

Hello by1411,

I do not know exactly understand what you want to achieve, sorry! Please notice that you should turn off all the thumbs which you do not use on your website. If you will turn off such a thumbs and then if you will use blocks which are using that thumbs you will bring a message with the required images size in a placeholder.

Thanks for your understanding!

Hello shariful18,

Please provide your website URL so I can take a closer look at your website and also, provide some useful screenshots with your desired place where exactly you want to display your author name.

Thanks for your understanding!

Hello shariful18,

Most likely, these type of errors comes from your untested plugins. Try to disable all of them leave just only the required plugins which come bundled with the theme core files and rule out any conflicting plugins. Clear all the caches and check the results.
If the problem is still there, you should provide your website URL so I can take a closer look at it.

Thanks for your understanding!

Hello sublimedjs2296,

First of all, I will thank you for your interests in our theme. If you like our demo, notice that you can import the demo layout you want from our demo list, according to our documentation here -> https://forum.tagdiv.com/installing-demos/
Please notice that the fist element from our homepage is Big Grid 1 and if you want to add something like this, you should do it from Visual Composer because there you will find a big list with our blocks, like this -> https://forum.tagdiv.com/newsmag-block-settings-tutorial/

Thanks for your understanding!

Hello sigad77,

Please request a full refund and we will provide your money back, as soon as possible and then you can buy the correct theme.
For refund, please contact the Envato Market and request a full refund, accessing this link here -> https://themeforest.net/refund_requests/new.

Thanks for the message!

Hello lucaperri,

Please ensure that you are using the latest theme version and also, the latest required plugins which come bundled with the theme packet, according to our documentation here -> https://forum.tagdiv.com/newsmag-tagdiv-social-counter-tutorial/
Also, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for your understanding!

Hello tbegal,

Please check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches and check the results.

Thanks for your understanding!

Hello Rogger Baylon,

Thank you for the message but please notice that soon Newsmag will be updated with new features.

Thanks for your understanding!

Hello Cosmic,

Please notice that post template uses a full-width for this image in the post template and the image should have to be big enough to occupy the entire space. To be sure you get the desired results you should use images that are at least full HD.

Thanks for your understanding!

Hello Thomas,

Unfortunately, all of these layouts from the Template Library of Visual Composer are not available, sorry! These ones are available only for premium version which can be purchased separately. Also, please notice that you have access to our Template from here -> https://www.screencast.com/t/kReXRhcYpIfc

Thanks for your understanding!

Hello ivankozlik,

Unfortunately, please keep in mind that is not a bug. This feature was not been implemented in our theme and that’s why our excerpts do not recognize any links or Facebook embedded (iframes).

Thanks for your understanding!

Hello llucson,

1)If you want to display only videos, you should use the Video Player (YouTube or Vimeo) and add there as video you want, according to our documentation here -> https://forum.tagdiv.com/featured-image-or-video/ (use TD Composer)
2)Unfortunately, this option is not available in our page builder, sorry! IF you want, you can hide it with a bit of CSS code.
3)The theme does not support these layouts, sorry! Only these ones are available, like this -> https://www.screencast.com/t/aj2clHKqd

Thanks for your understanding!

Hello fessor10,

I have inspected your website and I saw that your Logo works as expected and it is right aligned, as you can see here -> https://www.screencast.com/t/rvAqsERTo6By Also, it seems that your header ad is not working as expected. Your Google AdSense seems to have some problems. Try to contact the AdSense departments, tell the problem because they should be able to provide a more accurate response.

Thanks for your understanding!

Hello ks2355244,

Unfortunately, this kind of plugin has not been tested with our theme and also, we cannot say for sure if it will work or not with the theme, sorry! Also, we cannot provide support for untested plugins, sorry!

Thanks for your understanding!

Hello Sami,

Please notice that Header Style 10 uses the logo in full-width and this thing means that will be displayed the full size of your logo. If you want to fit the entire space destinated for the logo, you have to load a bigger logo.

Thanks for your understanding!

Hello tonman,

Please keep in mind that if you will right use our Social Counter and also if it will be right installed according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/, you should not have any errors in this case. Also, ensure that you are using the latest theme version with the latest required plugins and check, make sure that you have right added your Twitter ID in the social section.

Hope this helps and let us know how it goes!

If the problem is still there, you should provide your website URL for further investigations.

Thanks for your understanding!