Hello adrianfredes,

The problem with the “Get Access Token” might be from the browser caches. Before pushing it you should clear all of the browser caches and check the results. Also, if the problem is still there or the FB will not count correctly, please let us know and provide your website URL. Also, ensure that you are using the latest theme version and only the plugins that come bundled with the theme core files and check the results.

Thanks for your message!

Hello ivankozlik,

I am glad that you could solve the problem.

Thanks.

Hello David Henry,

Please keep in mind that our theme does not have any bug regarding on Social Counter. this plugin has been tested and we have not bad reports reading on this case until now. Also, for achieving best theme result, you should update the theme to the latest version of it, clear all the caches and check the results.

Thanks for your understanding!

Hello sanket3811,

Here is talking about comments count which is displayed at your blocks in the page. Notice that exists an option for it in Theme panel which allows you to enable/disable this element, from here -> https://www.screencast.com/t/VZdOQEoT

Hope this helps!

Thanks for your understanding!

Hello sanket3811,

There is an option for it in Theme panel, a certain section where you should add the Google Analytics code, like this -> https://www.screencast.com/t/hHGFcaGSU3cM

Thanks for your understanding!

Hello ivankozlik,

Provide your website so I will be able to take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello utzgurx,

I mean that our TD Composer is required, in the sense that in the future, all of the features will be developed on our page builder which will not work as properly with Visual Composer. You can further use Visual Composer but you have to take this into account. Also, for more information about transition between these two plugins, please consult the following documentation here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thanks for your understanding!

Hello kadir-ece,

Most likely, your website is cached and to avoid this effect, please clear all the caches and check the results. Notice that option does not come with our theme and this request is just WordPress related.

Thanks fro your understanding!

Hello kadir-ece,

Check the following link here -> http://www.wpbeginner.com/wp-tutorials/how-to-disable-wordpress-admin-bar-for-all-users-except-administrators/

Thanks for your understanding!

Hello kkaras,

I have inspected your website in Firefox and I saw that your images are not loaded as expected. It seems to be issues regarding on JS which apply the opacity:0 for all of your images, as you can see here -> https://www.screencast.com/t/Lq7vihyB1q The value of it should be 1. Also, notice that problem might appear from your untested plugins used which might interact with the theme core files and causes a lot of unknown issues. Try to disable all of them, leaving just our required plugins to be active, clear all the caches and check the results.
Please notice that the theme was fully tested with FireFox browser and should work as expected. If the problem is still there, you should make a new clean install from scratch via FTP way, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Cilene,

There is an option for it in Theme panel, like this -> https://www.screencast.com/t/EUDSLsARi

Thanks for the message!

Hello mostafa.kamel,

If you want to make some changes to your sidebar, you should check the Widgets area from the panel and from there, for each element used by you, you can apply what type of color you want, like this example -> https://www.screencast.com/t/0v6GqdkQHP

Thanks for your understanding!

Hello Maui,

Check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches and check the results.

Thanks for your understanding!

Hello Ovadiah,

I have generated your Access Token for a Facebook account. Also, I have tried to add the cocacola as FB Id and it seems to work as expected. Try it with your FB id, clear all the caches and check the results. Also, I suggest you update your theme to the latest version of it if you want to bring best theme results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello caiobnh22,

I suppose that you are referring to the infinite loading of this spinner, right? Please check your system status parameters and increase them according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches and check the results.

Hope this helps!

Thanks for your understanding!

Hello utzgurux,

If your website is anchored in Visual Composer, you will have to further use the Visual Composer plugin, sorry! Notice that our page builder is a required plugin and the transitions between these two pages builders can be done only on the manually way, sorry! For more information about transition between these two-page builders, please check our documentation here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/ -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/
From now on, the TD Composer plugin will be improved with some features which have to be exclusively for this builder.

Thanks for your understanding!

Hello kramit1983,

Please look at this -> https://www.screencast.com/t/CyeObksci

Thanks.

Hello sonic-media,

Please provide your website URL and some useful screenshots where to explain the problem because I do not exactly understand. The normal theme behavior regarding on categories and sub-categories can be seen here -> https://www.screencast.com/t/1ggP1laroqKp -> https://www.screencast.com/t/TsvBSIz3Mjc -> https://www.screencast.com/t/tfYVfEe9F

Thanks for your understanding!

Hello pstgibson,

Sorry for this but I expressed myself wrong! Only the main menu could be always sticky and not the top bar, sorry!

Thanks for your understanding!

Hello ChrisJinti,

Unfortunately, if you want to have access to this slider’s you should have a key which you receive only if you buy the plugin or pay for this, sorry!
You can download the slider’s template from here – https://www.dropbox.com/s/gy0e2ypjzucl11s/revslide_examples.zip?dl=0
We couldn’t include them into the theme package as they have almost 200mb.

Hope this helps!

Thanks for the message!

Hello cloin1,

You should provide your website URL so I can take a closer look at it. The best way, in this case, is to make a new clean install from scratch via FTP way because this is the surest method in this regard. Notice that Mega Menu should works as expected with the theme and also, you can see this in our demo, like this -> https://demo.tagdiv.com/newsmag/

Thanks for your understanding!

Hello corey615,

For Google DFP additional customization is required as the theme in it;s default state will not render these ads. Here is a guide created by one of our users:
https://forum.tagdiv.com/topic/tutorial-responsive-ads-with-google-dfp/

Thank you for your understanding!

Hello lakatoslevente,

I have inspected your website and I saw that you are using some untested versions of Woocommerce which were not tested with our theme -> https://www.screencast.com/t/9tSGmwpzp9 Please keep in mind that our theme has been tested with this type of Woocommerce -> https://wordpress.org/plugins/woocommerce/ Notice that exists a lot of Woocommerce versions and which not all of these are compatible with our theme, sorry! If you want to achieve best theme results, you should use only our tested plugins because we cannot provide support for untested plugins, sorry!

Thanks for your understanding!

Hello Thomas,

Unfortunately, our theme does not have any such an option that allows you to add more than one main menu at your website, sorry! However, I suppose that you need to have multi-site, right? Notice that the Multisite is just a WordPress functionality and it can be done in a lot of ways. For more information about this implementation, please check here -> https://codex.wordpress.org/Create_A_Network We recommend using the way of multisite when you have to create a new install for each subdomain and then you can make a redirect between them.

Hope this helps!

Thanks for the message!

Hello n_thomas,

And here -> https://www.screencast.com/t/QV3MpSJnH0N you will find the settings will affect the pages.

Thanks.