Hello Sebastian,

Unfortunately, I do not exactly understand where exactly is the problem, sorry! Notice that by default, our theme will display the sub-categories under the category name on category pages, as you can see here -> https://www.screencast.com/t/cobCPEmc06
If is not what you mean, provide more details o I will be able to provide am or accurate response.

Thanks for the message!

Hello mrpis,

Sorry, but please notice that you have not buy any license of Visual Composer because this plugin has a license when you buy our theme, sorry! All the required information about how you can install the VC, please check here -> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Other information you can find at the addresses provided by Edward above.
Thanks, @Edward.

Thanks for your understanding!

Hello David Henry,

Sorry, but I cannot recreate this error! Please provide more details about this and also, some useful screenshots or videos so I can identify the problem if it is. Also, ensure that you have cleared all the caches and check the results.

Thanks for the message!

Hello Thomas,

Our theme was tested with WPML and it seems to work as expected. If you want to have two languages for your website, you should use this plugin and adjust it to your website, according to our documentation here -> https://forum.tagdiv.com/using-theme-translations-together-wmpl/ and after plugin’s documentation here -> https://wpml.org/

Thanks for your understanding!

Hello Kusel,

Please keep in mind that if you are using the Mega Menu feature to display your main menu items, you should not add other menu items below this because you will bring this error. Please do not do this because it is wrong -> https://www.screencast.com/t/3AyuBey3zU

Thanks for the message!

Hello,

I have inspected your FB and Twitter link from your Social Counter and it seems that you have wrong insert your FB and Twitter link to your account/page, as you can see here -> https://www.screencast.com/t/2hpCvbogmg Why do you have inserted twice? Please follow each step from our documentation and fix the problem.

Thanks for your understanding!

Hello pstgibson,

Unfortunately, our theme does not have any such a simple option that allows you to make your top menu bar to be sticky, sorry! This is not a simple task and it is required to make some changes in JavaScript/jQuerry, HTML, and CSS in order to achieve as you wish and notice that we cannot provide this type of services at the moment, sorry!

Thanks for your understanding!

Hello paulberrow,

If you do not like them, you simply can remove them. You should check the wp-content because there you will find all the plugins which the theme uses.

Thanks for your understanding!

Hello ewebie,

It seems to be a strange problem which might be caused by your bad installing. Try to make a new clean install from scratch, via FTP way because this is the surest method in this regard. Clear all the caches and check the results. Also, check your system status to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps!

Thanks for your understanding!

Hello allmyhoney,

Sorry for this inconvenience but please keep in mind that we cannot help you in this regard and also, we do not have any customer requests department, sorry! This feature will not be implemented in our theme at the moment because we have a lot of other requests which are more important than this one and also, this decision is taken by the team of developers and not by customer support team. If our theme does not fit to your project and also if you are unhappy with our product, please request a full refund and we will provide your money back, as soon as possible.
For refund, please contact the Envato Market and request a full refund, accessing this link here -> https://themeforest.net/refund_requests/new.

Thanks for the message!

Hello bariton,

Notice that WordPress has this functionality when you want to add an image from your Media Library to your desired post, like this -> https://www.screencast.com/t/3Z9jjGx74MOy

Thanks for your understanding!

Hello bandmill,

Please keep in mind that the changes mean only the code changes which are made by you and also, which are referred to the core files (inclusive style.css/not a plugin) which are designed to support child theme, according to our documentation.

Thanks for your understanding!

Hello Orlando,

First of all, please ensure that you are using the latest theme version and also, the required plugins which come bundled with the theme core files. Clear all the caches, purge CDN files and check the results. If the problem is still there, please try to make a new fresh install from scratch via FTP way and install only the plugins that come bundled with the theme and rule out any conflicting plugins. If you are using some untested plugins which might cause a lot of issues in the theme, you should remove all of them and then check the results. I suppose that errors come from your bad installations or some errors caused by your theme installing. If you will reinstall the theme, you will revert the theme to the default state and it should work.

Hope this helps!

Thanks for your understanding!

Hello pstgibson,

Unfortunately, I do not exactly understand what you mean, sorry! Please notice that the main menu bar is always sticky by default. Please provide more details about what exactly you want to achieve so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello pstgibson,

Please ensure that you are using the latest theme version and required plugins which come bundled with the theme core files. Clear all the caches and check the results. If the problem is still there, please provide your website URL so I can take a closer lokk at it.

Thanks.

Hello,

You can try using the WP Custom Menu from Visual Composer, like this -> https://www.screencast.com/t/hCr5DWkBR

Thanks for the message!

Hello nugget,

First of all, please ensure that you are using the latest theme version and then check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, you PHP memory has exhausted and that’s why you cannot save anything.

Hope this helps!

Thanks for your understanding!

Hello rgomez,

We recommend the developers from studio.envato.com

Thanks for the message!

Hello k24,

I have inspected your website and I saw that you are not right to add your elements in the page builder and that’s why you cannot bring good results. Notice that the Block 3 should have to be added in the same container where the Block 9 has been added, like this -> https://www.screencast.com/t/bbFm3mNZ and the result is here -> https://www.screencast.com/t/6fSm8yDc
For more information about using our page builder, please check here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks for your understanding!

Hello soheyla,

1)More modules will create a block. For more references about this elements, please check our documentation here -> https://forum.tagdiv.com/theme-blocks-modules/
2)If you will check this guide -> https://forum.tagdiv.com/theme-thumbs/ there you will find which are the thumbs used for each module.
3)You will use The Thumbnails Upscale if you want to enlarge a photo in case of you have an image too small than the thumb used for your modules/blocks and you want that your image to fit all the thumb and the Force Regenerate plugin will be used if you will encounter this issue, like this -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Hope this helps!

Thanks for your understanding!

Hello n_thomas,

There is an option for it in Theme panel, like this -> https://www.screencast.com/t/JPBBWfiT

Thanks for the message!

Hello nomoretechno,

If you want to change the H1 for your post titles, you should edit the get_title() functions from our theme and add there the right heading you like. As a hint, notice that you should edit the td_module_single_base.php and make the following change, like this -> https://www.screencast.com/t/9RXiLRJAp

Thanks for your understanding!

Hello allmyhoney,

This feature is not such popular request and that’s why this it has been removed from our list of improvements, sorry! Also, please notice that is not an easy task and please understand that we have such a lot of other popular requests which are required by more than one customer and we are trying to prioritize them.

Thanks for your understanding!

Hello paulberrow,

Sorry if you are not happy with our page builder. So, if you want to remove it, you simply check the theme packet and remove from there, like this -> https://www.screencast.com/t/6cZsddhl but notice that is not necessary to do this. It is enough to disable it.
Notice that from now on, the TD Composer plugin will be improved with some features which have to be exclusively for this builder.

Thanks for your understanding!

Hello utzgurx,

Here is talking about the single image which is added to a page, like this -> https://www.screencast.com/t/UtOjRBRWJVjL and also, notice that your images are displayed in full width because you are using the 1/1 layout and that’s why the image will be loaded in full width. Change the layout to 1/3+1/3+1/3 or 2/3+1/3 and check the results.

Thanks for your understanding!