Hello LGA2017,

Thank you for your appreciations! Notice that the Access Token should work as expected because it was fully tested and it seems to work as properly. Ensure that you are using the latest theme version with the latest version of required plugins, clear all the caches and check the results. And very important: clear all your caching including the browser cache. Example for chrome: https://www.screencast.com/t/f9Q66lPx1fY
Now the access token should work as before.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello acko_fon,

You can change the font-size for these Big Grids from Theme panel->Theme fonts section, like this -> https://www.screencast.com/t/FRWlbkhaOW depending on how the module is used. For more information about this, please consult here -> https://forum.tagdiv.com/font-customization/

Thanks for the message!

Hello Wlk,

Unfortunately, this type of effect is available only for the mega menu when you have sub-categories through it. Unfortunately, I do not exactly understand where exactly you want to apply this on your menu, sorry! This is default theme behavior and it cannot be changed very easy, sorry!

Thanks for the message!

Hello pstgibson,

Try the code below and place it in Theme panel ->Custom CSS area.

The code is ->

.vc_custom_1495630508227{
display:flex!important;
}

Hope this helps!

Thanks for the message!

Hello Satwik,

Unfortunately, our theme does not have any such an option that allows you to do this. Yo should do it from the code and for this, please consult the following topic here -> https://forum.tagdiv.com/topic/how-to-deregister-js_composer-css-and-javascript-file-on-single-posts/ and try to do this for td-composer.

Hope this helps!

Thanks for the message!

Hello polys_a,

Notice that all the Block Settings which was available on Visual Composer were been added in our page builder, like this -> https://www.screencast.com/t/AAZDZ1vq79 For more information about how you can use the TD Composer, please check here -> https://forum.tagdiv.com/tagdiv-composer-tutorial/

Thanks for your understanding!

Hello ChristianLI2017,

Unfortunately, I do not exactly understand what kind of Video Plugin you are referring to? Notice that no VC license must be purchased because this plugin come bundled with the theme core files and there is no need to buy anything license.

Thanks for your understanding!

Hello saucemonsters,

The subcategories in mega menu are limited to appear only 5, please check this topic and change that value – https://forum.tagdiv.com/topic/sub-categories-number/

Thanks!

Hello alexsr9,

Please notice that you can use the Inline Article Ads which can be setup from Theme panel, Ads section, like this -> https://www.screencast.com/t/cgW6iD7zgdg and also, if you want to insert any other ads through your post content, you should add them in post editor, like this -> https://www.screencast.com/t/uQzJoAIP

Hope this helps!

Thanks for the message!

Hello anachakmobile,

Try to re-download again the latest theme version and you should make a new FTP install. Clear all the caches and check the results. Should work.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello drvarun5179,

Thank you for your understanding!

Have a nice day!

Hello atalhoy,

You sohuld try using the code below and place it in Theme panel->Cusotm CSS Area.

The correct code, using the right sharing classes ->

.td-social-google, .td-social-pinterest {
display:none!important;
}

The result is here -> https://www.screencast.com/t/czrRN9dl3A

Hello Wlk,

I guess that you are talking about Ajax preloading effect, right? For more information about this effect, please check our useful documentation here -> https://forum.tagdiv.com/what-is-ajax-preloading/

Thanks for the message!

Hello Phil,

Please notice that layouts (1/4+1/4+1/4+1/4 and 1/2+1/2) are not recommended to be used in our theme because were not been tested. Also, in the latest theme version, the main page builder is tag div composer which do not allow to be used these layouts and all of these will do not be recognized. In the future, our recommendation is to use only our page builder because all of next future update and improvements will contain this.

Thanks for your understanding!

Hello akashdeep305,

Please check your downloaded theme packet because, through it, you will have to found the rev slider, like this -> https://www.screencast.com/t/8emo5cTSBZYM If is not what you mean, provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello drvarun5179,

Unfortunately, our theme does not have any such an option for this, sorry! You should customize yourself the mobile theme if you want to achieve as you wish. Notice that is not a simple task and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide this type of services, sorry! As a hint, the files which create the mobile theme can be found here -> https://www.screencast.com/t/SMBV8jvp1JU

Thanks for the message!

Hello alexsr9,

You should our Custom Ads from the panel, like this -> https://www.screencast.com/t/EbMaKyDIfk Here, you should add your custom Ad code and then, from Widgets area, you can populate your sidebar with your custom ads, like this -> https://www.screencast.com/t/b8msH3om

Hope this helps!

Thanks for the message!

Hello thebestprogrammerintheworld,

If you accidentally purchased the wrong item and if you want a full refund, please contact the Envato Market and request a full refund, accessing this link here -> https://themeforest.net/refund_requests/new and we will provide your money back so you can buy other our theme.

Thanks for your message!

Hello mhendiz,

Inspect your builder and check if you have a blank row or any padding at your top page. If you need more assistance in this regard, provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello dwarkapuria,

First of all, ensure that your system status parameters are increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory is exhausted and that’s why you cannot edit anything.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello luquerias,

Provide your website URL so I can take a closer look at it and also, you should provide screenshots with the errors so we can quickly identify it.

Thanks for your understanding!

Hello sophiecheng,

Please contact your host and make sure that PHP multibyte module is installed and activated – http://php.net/manual/en/mbstring.installation.php I have checked the playlist on my side and everything seems to work as expected.

Let us know how it goes!

Thanks!

Hello Ginebiene,

If you want to remove that gradient, you should use a bit of CSS code to do this. Try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-image-gradient-style7:after{
display:none;
}

Also, if you want to change the light of them, you should change the parameters from the following CSS rule, like this ->

The code is ->

.td-image-gradient-style7:after{
background: linear-gradient(to bottom, rgba(0, 0, 0, 0.3) 0%, rgba(0, 0, 0, 0) 18%, rgba(0, 0, 0, 0) 28%, rgba(0, 0, 0, 0.8) 100%);
}

Thanks for the message!

Hello josinc,

After checking the path, it does not seems to be caused by our theme, sorry! It seems to be a problem caused by your WP Install. I suggest you making a new clean install from scratch via FTP because this is the surest method in this regard, clear all the caches and check the results.

Thanks for your understanding!

Hello drvarun5179,

Please notice that our mobile theme does not call the sidebars on mobile. All of these were removed because the mobile display does not allow to show them, sorry! If you need to display the sidebars on mobile, you should disable the mobile theme.

Thanks for your understanding!