Hello wilfredo,

I want to contradict you because our theme has not several errors if it will be correctly installed, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ via FTP way because this is the surest method in this regard. Try to make a new clean install from scratch via FTP way, clear all your caches and check the results. After this, if you will encounter any other error, you should provide your website URL and also, some useful screenshots with the errors and where exactly you have tested your website, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello sinacexx,

You change the Facebook ID with yours if you want to have your Social Counter details and setup it according to o9ur documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial/

Thanks for your understanding!

Hello joeydekoning,

Unfortunately, our theme does not have any such an option that allows you to make and chose these ways for mobile, sorry! Notice that our theme does not use the bootstrap. The mobile has the own style and it cannot be changed but only from the code, if you want. If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello dileep,

I am glad that it works like a charm.

Thanks for the message!

Hello Cavemantraining,

You simply change the demo from your Theme panel. Switch it to another and import it without content. To be safe, you should make a full backup to your database and then install the demo according to our documentation -> https://forum.tagdiv.com/installing-demos/

Thank for your understanding!

Hello MattiaVe,

If you want to achieve this, notice that you should edit the comment function. As a hint, you have to edit the td_module.php core file and make these changes, like this ->
https://www.screencast.com/t/HNJFLWCVk

Thanks for the message!

Hello fernando,

I have inspected your website and this posts for many browsers, like ->Mozila, Chrome and Ie and I did not saw any problems with your sidebar. It seems to work as expected. What kind of browser do you are using? Provide more details and also, some useful screenshots with the error so I can identify it. Clear all your caches and check the results.

Thanks for your understanding!

Hello ouropretooficial,

Sorry for the inconvenience, but I guess that your sidebar is not working as expected due to your bad installation. I suggest you make a new clean install from scratch, via FTP way, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. If you will check our demo preview here -> https://demo.tagdiv.com/newsmag/ you will see that the sidebar work perfectly.
However, if you are unhappy with our product and if you want the mobey back, you can request a refund here – https://themeforest.net/refund_requests/new if you consider that you can not use the theme for your website. We will approve the refund.

Thank you for understanding!

Hello lukeback,

Unfortunately, we have no idea about the implementation of this plugin and also, notice that is not a tested plugin, sorry! We cannot provide a more accurate response and solution in this case because we do not know this plugin, sorry! In order to achieve best results, you should read the plugin documentation and follow all the steps from there. As a hint, I found this topic which could be useful for you -> https://help.sumome.com/hc/en-us/articles/218489088-Disabling-Image-Sharer-on-specific-images

Thanks for the message!

Hello h.mendoza,

Please provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello hiztren,

Check this settings from Theme panel, like this -> https://www.screencast.com/t/nkpj6vdQyP

Thanks for your understanding!

Hello h.mendoza,

Please keep in mind that all the comments can be hidden from Theme panel, like this -> https://www.screencast.com/t/IkIYwjk7fa (for posts) and for modules/blocks -> https://www.screencast.com/t/q2r6cu4v

Hope this helps!

Thanks for the message!

Hello Danijelmo,

Sorry for the inconvenience but please notice that we do not have a special department for custom work and we cannot provide this type of services, sorry! If you ant to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, you should hire somebody which help you in this project. Usually, we recommend the developers from studio.envato.com

Thanks for your understanding!

Hello orlando,

Unfortunately, the mobile theme has not been tested to be used on Newsmag product, sorry! This plugin has been designed to be used only for Newspaper and ionMag which is our free product. If the future, it could be possible that our developers to work for implementation of this plugin with Newsmag but we cannot say for sure when exactly will be this period, sorry!

Thanks for your understanding!

Hello Rohit,

Unfortunately, our theme does not have any such an option that allows you to change the heading type for block title, sorry! If you want to do this, you should check the code of your page structure and check the HTML tag, like this -> https://www.screencast.com/t/ikQSuMob This is a basic example.

Hope this helps!

Thanks for the message!

Hello RENATO,

There seems to be an issue with the access token in the current version of the social counter.
Please download this version: http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip
And very important: clear all your caching including the browser cache. Example for chrome: https://www.screencast.com/t/f9Q66lPx1fY
Now the access token should work as before.

If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello orlando,

Please keep in mind that is the available version which uses our plugin. Our developers will check the plugin functionality with the WordPress and if they will think the jquery version needs to be changed this will be done in our updates.

Thanks for your understanding!

Hello anakin,

Please keep in mind that it does not cost you anything to try if it goes or not, right? Notice that this type of plugins is not tested with our theme and we cannot say for sure if it will work or not, sorry! Also, we cannot provide implementation support for untested plugins, sorry!

Thanks for the message!

Hello,

Sorry but I’m not Caitlin. I’m Catalin :)) So, you should take a look at the whole theme code and search by no follow tag and you will see how and where this option is put. -> https://www.screencast.com/t/y6P5P5QTn

Thanks.

Hello Danijelmo,

Unfortunately, the theme does not have any such an option that allows you to add as you wish but only if you will add it through the code. You should edit the td_block.php and add there the code you want and if you aren’t aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello ytre77,

If you will check by above screenshot, there you will see the folder name which has to be edited if you want to add some ads to your category pages. This is a simple example but if you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for your understanding!

Hello MattiaVe,

If you want to remove the bubble comments from blocks/modules, notice there is an option for it in Theme panel, like this -> https://www.screencast.com/t/bOGEb1rU and for modules/blocks, you can turn it off from here -> https://www.screencast.com/t/M4fa8Z05XJzp

Thanks for the message!

Hello anakin,

Unfortunately, our theme does not have any such an option that allows you to do this, sorry! If you want to do this, you should edit the mega menu files and add there your customizations. If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Hello 22p,

If you want to hide the block quotes you should use a bit of CSS code to hide it. Try the code below and place it in Theme panel -> Custom CSS area.

The code is ->

blockquote {
display:none;
}

Thanks for the message!

Hello Cavemantraining,

Replied via other topic.

Thanks for the message!