Hello josflachs,

I have inspected your website and I saw that you are using a Blog mode and that’s why the URL do not contain the name of your Video, like this -> https://www.screencast.com/t/OoZyJyj64 You should switch the theme to a static page if you want to change your permalinks structure.

Thanks for your understanding!

Hello hanakousuke,

I have inspected your website and I saw that you are using the Widget -> Custom Menu, right -> https://www.screencast.com/t/D4KcrocjtU? Notice that widget has own functionality to display all categories and subcategories, being a WordPress widget and the theme does not have any such an option that allows you hide the subcategories for the page, sorry! A quick solution in this regard would be to use a bit of CSS code to hide them. Try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.widget_nav_menu .sub-menu {
display:none;
}

Hope this helps!

Thanks for the message!

Hello silviarehn,

Please notice that only the WP Super Cache is a tested plugin which should work as expected with the theme. Before customizing your server, you should consult our documentation here -> https://forum.tagdiv.com/cloudflare-cdn/ regarding on CDN, CloudFlare. Also, for more information about caching plugin configuration, please check here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks for the message!

Hello Lee,

Please provide more details about this regard and also, you should attach some useful screenshots so I can identify where exactly this message appears on your website. I need to know these details so I will be able to provide a more accurate response.

Thanks for the message!

Hello cartu73,

I have inspected your website and I did not saw any problems with it. Everything seems to work as expected, as you can see here -> https://www.screencast.com/t/wEgeuw4BHB where is the problem? Provide more details about this, so I will be able to provide a more accurate response.

Thanks for the message!

Hello Giorgos G,

If your problem is still there, you should send us an email at your email address with your credentials so we can take a closer look at it.

Thanks for your understanding!

Hello silviarehn,

Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements. For an example, you should check our demo preview because this website is optimized.

Thanks for your understanding!

Hello suprim,

You should change your post template to another one which displays the featured image in full width at the top of post page, like post template styl3,6, etc. For more information about post templates, please check the documentation here -> https://forum.tagdiv.com/post-templates-2/

Hope this helps!

Thanks for the message!

Hello lukeback,

If you want to add this information to the backstretch image of your website, notice that you should edit the theme core file, like td_background_render.php core file and add there, after the src attribute the rel=”noshare” meta, like this -> https://www.screencast.com/t/L2Mxaaeh3 and the result can be seen here -> https://www.screencast.com/t/NJr7EViHd (if you want this).

I hope this helps!

Thanks for the message!

Hello Asif,

If you want to change the heading from module title from H3 to H2 you should edit the core file and change from there, like this -> http://screencast.com/t/BJwFFY2YLV If is not what you mean, please provide more details about what you want to achieve so I will be able to provide a more accurate response.

Hope this helps!

Thank you for your understanding!

Hello ouropretooficial,

Replied you via another topic about this case.

Thanks for your understanding!

Hello ouropretooficial,

I’m sorry if you are not satisfied by our theme and our support! Please notice that the theme has a list with our tested plugins, which have been thoroughly tested and with which theme works as expected. So, if you are using some untested plugins, please notice that some of them might interact with the theme core files and causes a lot of unknown errors. Notice that our theme has a big code and it is very complex. All of these things are valid for any other theme and not just for ours. Please, try to make a new subdomain and create a new clean install from scratch, via FTP way and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. The theme is fully tested and checked and should work without any problems with the default plugins and settings. If you will check our demo preview you will see that the sidebar works as expected, like this -> https://demo.tagdiv.com/newsmag/
After this, if your problem is still there and if you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

However, if you are unhappy with our product and if you want the mobey back, you can request a refund here – https://themeforest.net/refund_requests/new if you consider that you can not use the theme for your website. We will approve the refund.

Thank you for understanding!

Hello isakmoller,

Please ensure that you are using the latest theme version and also, the latest version of Social Counter which come bundled with the latest theme packet from Theme Forest. You should make a new clean install with a new Social Counter version, clear all your caches and check the results.

Thanks for your understanding!

Hello fernando,

I have inspected your website and I saw that your sidebar is overlapping with your content. This type of issue might happen due to your bad theme installing and also, due to your untested plugins used by you. I have checked your console and I saw that you have a lot of errors, like this -> https://www.screencast.com/t/ZDc3Retq I suggest you disable all of your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. For more information about theme installing, FTP way, please consult our useful documentation here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for your understanding!

Hello jfrere,

Please provide your website URL and specify where exactly you want to change the gradient. Be more specific to what kind of grid you refer to so I can identify it and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello h.mendoza,

I have inspected your website and I saw that you are using the post template default. So, if you want to change the style for this template, you should edit the loop-single.php core file and move the meta-container to be placed after the content, like this -> https://www.screencast.com/t/WHl68VN2 and the result should look like this -> https://www.screencast.com/t/abEUzUg4

Hope this helps!

Thanks for your understanding!

Hello h.mendoza,

Try to use the code below and place it in Theme panel and check the results.

.td_module_14 .td-excerpt {
padding-top:80px!important;
}
.td_module_14 .meta-info {
margin-bottom: -65px!important;
}

The result is here -> https://www.screencast.com/t/enmia3E5

Thanks for the message!

Hello h.mendoza,

If you do not want to have the comments on your homepage, you should turn off from Theme panel, like this -> https://www.screencast.com/t/K6tKYYFXHW9y

Thanks for the message!

Hello Gopal Subedi,

First of all, ensure that your system status parameters are increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory is exhausted and that’s why you cannot edit anything.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello peterdlrs,

After each theme update, you should make a full backup to your database to be safe and then, install the theme via FTP way, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Please notice that all of your data will be loaded into your databases. Also, you can export the theme settings from Theme panel to be safe, according to our documentation here -> https://forum.tagdiv.com/import-export-newsmag/

Thanks for your understanding!

Hello BrunoBerlanga,

It seems to be a problem cache. Please ensure that you are using the WP Super Cache plugin which is fully compatible with our theme and make sure that is was right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ Also, if the problem is still there, you should contact your hosting provider and request them to clear all the caches from hosting server and check the results.

Thanks for your understanding!

Hello wilfredo,

If you want to use these buttons, your Visual Composer should have to be enabled. Otherwise, these shortcodes will not be recognized.

Thanks for your understanding!

Hello Berbi,

For example, if you are using the post template style 1, you should edit the loop-single-1.php core file and move the social sharing bottom call like after your text content, like this -> https://www.screencast.com/t/shhPEGkatlE

Hope this helps!

Thanks for the message!

Hello servedaily,

If you want to add some ads to your mobile devices and if you are using the Mobile Theme, notice that you can do this from Theme panel, like this -> https://www.screencast.com/t/Me6hQY5q

Thanks for your understanding!

Hello Sabrqq,

After a fresh install, if your problem is still there and if you need more assistance in this case, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so I can take a closer look at it. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!