Hello Videnciastral,

You cannot open a ticket to Visual Composer staff because this type of plugin come bundled with our theme, and it is built-in with our theme. If you want to have access to plugin support, you should buy it, but it is unnecessary this thing. If you have some troubles with this plugin in our theme, please ask them, and we will be glad to help you.

Thanks for your understanding!

Hello denito,

Unfortunately, our theme does not have any such a pagination style for Blocks, sorry! If you want to achieve it, you should do it yourself because we cannot provide custom work at the moment, sorry! If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you!

Thanks for your understanding!

Hello stefania,

You should provide your website URL so I can take a closer look so I will be able to identify the problem and also, so I will be able to provide a more accurate response.
The sidebars are sensitive to the names you assign to them. The sidebars will get stripped of content if you use any symbols or language specific characters. Please only use standard characters, not any symbols such as!@#$%^&*(){}L:”><? as this will cause an error. The names cannot be seen anywhere else so you can use any name for them without language characters or symbols.
Also, ensure that you are using the latest version of theme without any untested plugins which can interact with the theme packet and cause a lot of unknown issues.

Thanks for your understanding!

Hello mike6209,

I have checked your console, and I have noticed that you have some issues which are not theme related as you can see here -> https://www.screencast.com/t/uGY0geMp2S For example, this type of error -> https://www.screencast.com/t/EfpM1etS happens due to you do not have this snippet of the code in tagdiv_theme.js like this -> https://www.screencast.com/t/F1s9wHd7NLr and the first issue come from your plugins. Please try to remove all untested plugins, leave just Visual Composer to be active, clear all your caches and also, ensure that your tagdiv_theme.js file is intact. To be sure, you should make a new fresh install with the latest downloaded version for Theme Forest and check the results.

Thanks for your understanding!

Hello mtraps,

Please notice that the speed of your website depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newsmag/ regarding on dedicated server to fit to our requirements.
Please keep in mind that at the moment, we cannot provide optimization services because this task involve time-consuming and we do not afford to do this, sorry! We only can provide support for basic theme settings.
If you are not aware of these steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Hope this helps!

Thanks for your understanding!

Hello Gyuree8282,

I do not know what type of shortcode you have added in your author settings, sorry! Notice that the theme updating does not influence this way regarding on what types of shortcodes which you have added in your backend, sorry! If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you.

Thanks for your understanding!

Hello Kundurnews,

The theme update should not influence your theme structure, sorry! Do you update your theme via FTP way? I have checked on my side and the theme seems to work as properly and also, the mobile theme, as well. Try to revert the theme to the default state, without using some untested plugins which can interact with the theme packet and cause a lot of unknown issues. I have checked your theme console and I noticed that you have some errors through it which come from your theme customizations, sorry! You should get rid of them and then check the results. If the problem is still there, you should make a new clean install from scratch via FTP way and check the results. By default, the theme works as properly and it is mobile friendly.

Thanks for your understanding!

Hello m0re,

If you are referring to the pages or post pages? If you want to sort the authors on this block, you should check the Visual Composer like this -> https://www.screencast.com/t/9BIP5CDJ From where do you want to remove the authors? Please give me an example on your website so I can identify it the section and also, so I will be able to provide a more accurate response/code. Sorry for this, please provide more details about this.

Thanks for your understanding!

Hello Alexander Kleyman,

If you want to hide the sidebars from mobile view, you should use the code below and place it in Theme panel->Cusotm CSS area.

@media(max-width:767px){
.td-pb-span4{
display:none!important;
}
}
@media(max-width:767px){
.td-ss-main-sidebar{
display:none;!important;
}
}

Hope this helps!

Thanks for your understanding!

Hello orlando,

Please keep in mind that our speed booster plugin does not remove anything from the theme, sorry! For more information about how you should use our speed booster plugin, please consult here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ Also, if the problem is still there, you should create a new clean install from scratch via FTP way because this is the surest method in this regard. For more information about this, please consult here -> https://forum.tagdiv.com/newsmag-install-via-ftp/

Thanks for your understanding!

Hello mRelby,

As you can see, if you will test our demo on iPad, you will notice that the sidebar will be sticky and work as properly. I suspect your issue happens due to your theme settings. Try to disable all the active plugins, leave use Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, you should make a new fresh install via FTP only with required plugins and check the results. Notice that if it goes on our demo, it should work on your side.

Thanks for your understanding!

Hello mbasche,

Until now, we do not make any improvements in this regard, sorry! In a future update, it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thanks for your understanding!

Hello ardian,

Unfortunately, this type of request is not theme related, sorry! You should try to find some online solution in this regard, as you can see here -> https://www.youtube.com/watch?v=jW5lrS6EUPM

Thanks for your understanding!

Hello krismali,

Please provide your website URL so I can take a closer look and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello orlando,

Please keep in mind that you want to make some changes or you want to add some code to the header of the theme, you should edit the theme core file like header.php code like this -> https://www.screencast.com/t/gIDbmCEfI If you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello Perpetor,

Unfortunately, our theme does not have any such an option that allows you to change from the panel the structure of Breadcrumbs, sorry! If you want to achieve this, you should do it yourself from the code, because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello someseeds,

In order to remove more from author you can use 2 methods:

The css method:

.td_block_related_posts .td-related-right {
display:none;
}

or you can edit the theme files: comment out or delete this part: http://screencast.com/t/Okmq7lxTDzGd

For your second request, if you want to change the background-color for the Related Articles tab you should use the code below and place it in Theme panel->Custom CSS area.

.td-related-title .td-cur-simple-item {
background-color: red;
}

The result you should see here -> http://screencast.com/t/mKqMSHeV

Thank you!

Hello pacoesni,

I have tested on my side, with the default state of theme and the paragraphs seem to work as properly as you mention here -> https://www.screencast.com/t/3otuRxflk I suspect this problem happens due to your website configuration, sorry! Please try to disable all the untested plugins, if you are using something like this, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if you have some additional customization through the code you should remove all of them and the theme should work in the default state.
Also, if the problem is still there, you should make a new clean install from scratch via FTP, only with required plugins and check the results.

Hope this helps and let us know how it goes!

Thanks of r your understanding!

Hello giulian curl,

You should provide your website URL so I can inspect it closer where is the problem with your Ads.

Thanks for your understanding!

Hello krismali,

You should use the code below and place it in Theme panel->Custom CSS Area. I have noticed that you have some plugins for security and most likely that’s why the code not working.

The code is ->

.td-grid-style-2 .td-tiny-thumb .td-module-meta-info {
display: block!important;
}

Thanks for your understanding!

Hello marcusvilson,

Please keep in mind that the plugin come bundled with the theme packet and it should work as properly, without any activation. You should install the theme via FTP way because this is the surest method in this regard. Also, for more information about Visual Composer, consult the documentation here -> https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/

Thanks for your understanding!

Hello pacoesni,

If you are referring in about this regard here -> https://www.screencast.com/t/SqonjO1xPh this is not an issue. This is the rule of this alignment.

Thanks for your understanding!

Hello Finland,

It is impossible. Now, I have downloaded the Newsmag from ThemeForest, I checked the theme packet and this file is there, as you can see here -> https://www.screencast.com/t/NapfFMP4 You should re-download the theme packet and check it. It should be there!

Thanks!

Hello Berbi,

1)The latest version of Newsmag is 3.3.1. You should update it from ThemeForest, via FTP way.
2)Yes, it is available and for pages. You should setup according to our guide here -> https://forum.tagdiv.com/smart-sidebar-2/ In the future, please read our documentation because there you will find all the available settings from our theme.

Thanks for the message!

Hello David Henry,

I guess that you are referring to the unit displayed for your ad, right? Unfortunately, our theme does not have any such an option for it but you try using the AdRotate plugin. This is not a tested plugins but many from our users use it and they are satisfied with plugin functionality.

If is not what you mean, provide more details.

Thanks for the message!