Hello Lewis,

Your image is blurry because you do not use the thumb. Also, when you load an image on your website from Media Gallery you should use the natural size of image, like this -> https://www.screencast.com/t/9qWW4KpUb

Thanks for your understanding!

Hello Berbi,

I have checked your console and I noticed that you have a lot of js errors as you can see here -> https://www.screencast.com/t/62bPU9cOLZcy Also, I saw that you are using some untested plugins which can interact with the theme core files and cause these errors. Please try to disable all of them, leave just Visual cOmposer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, please make a new clean install via FTP way because this is the surest method in this regard. Notice that the smart sidebar is a sensible functionality of sidebar and if you will have some interferences between JavaScript code, this will not work and that’s why it is very important to rule out all your untested plugins which might cause these errors from your console.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello jaypee,

Please keep in mind that our theme uses the search of WordPress and if it will do not have this feature, nor our theme has this, sorry! If you want to display more levels in our theme and if you want to include something like this, you should do it yourself because we cannot provide custom work at the moment or also, lease consider hiring a freelancer/developer to help you!

Thanks for the message!

Hello Chris,

If you want that your style.css to remain to the header section you should edit the td-speed-booster.php and comment out this line, like this -> https://www.screencast.com/t/j9B01harJ
As you can see in td_wp_booster_functions.php core file, the theme will enqueue the theme style using this ID ‘td-theme’, like this -> https://www.screencast.com/t/EwnnFyTkoex

Thanks for your understanding!

Hello DarkStarzs,

Please keep in mind that is the functionality of this Post template. The featured images will be as background image on the top of the page and the rest of your page will be blank. So, if you are unhappy with this post template, you should change it with another one.

Thank for your understanding!

Hello luckykatem,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello orlando,

I have tested the second solution ad work as properly.

Thanks for the message!

Hello jollyroger,

Unfortunately, the ‘mobile theme’ has not been tested with our theme and we have no idea about the theme behavior with this module on Jetpack, sorry! You should remove this if you want to bring best results with our theme.

Thanks for your understanding!

Hello mRelby,

If you will read our documentation here -> https://www.screencast.com/t/50CYZ2XstYxd you will see that on iPad (Ios devices) the smart sidebar will not work, sorry!

Thanks for your understanding!

Hello m0re,

Unfortunately, our theme does not have any such an option that allows you to hide an author by Id, sorry! Notice that the theme show up the author of the post on each post page and if you do not want to display any author you should change it to another one or you should delete it from panel, like this -> https://www.screencast.com/t/0uwG1Lib0zF -> https://www.screencast.com/t/QuzjZbjd

Thanks for your understanding!

Hello giulian curl,

You should use the above method which has presented above. I have tested on my side and work as properly.
-> https://www.screencast.com/t/Ji15dhlRbGlE Try using this method because it is tested and work as expected.

Thanks for your understanding!

Hello

I have noticed that your video URL is not good. Try to add this URL -> https://www.youtube.com/watch?v=rOkH7LCFCwA for your video and check the results.
-> https://www.screencast.com/t/KElwHG2mD

Thanks for your understanding!

Hello orlando,

Try to comment our this code from here -> https://www.screencast.com/t/z5vdqwb1

Thanks for the message!

Hello Mohamed Kamil,

Do you update the theme to 3.3.1 version? If you have not do it you should do it now because in the latest version of the theme, was introduced the option to disable logging section. Please notice that since now, if you will have a log-in on your website and if you do not have the https you will see the no-secure message. You should have the https. For more references about this regard, you should read the following information posted by Google, like this -> http://www.pcworld.com/article/3118164/security/google-chrome-to-start-marking-http-connections-as-insecure.html

Thanks for your understanding!

Hello,

You should comment out this -> https://www.screencast.com/t/D5K04E4Cj

Thanks.

Hello Shawn,

Please keep in mind that the Related Articles feature was been created only for post pages and it cannot be used with shortcodes, sorry! If you want to use the same functionality for pages, you will have to use the Blocks on your page and these can be sorted/filtered according to our documentation here -> https://forum.tagdiv.com/block-settings-guide/

Thanks for your understanding!

Hello ahmedyakub,

Try to clear all your caches and also, clear all your server caches and then check the results. If you do not have any access to clear this, you should contact your hosting provider and request this.
Let us know how it goes!

Thanks for the message!

Hello anoopcnair,

If 404 errors are your problem please follow this guide: http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/

Thank you!

Hello Gaurav,

Please keep in mind that the theme only uses the WordPress comments and if the WordPress do not has this feature, nor the theme has, sorry!

Thanks for your understanding!

Hello sainthilaire,

Unfortunately, our theme does not have any such an option that allows you to have a different logo for the different category, sorry! This is not a simple task, and if you do not have solid coding skills to do that, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello Maui No Ka Oi Magazine,

I have checked your website and I noticed that you are using the Block 4 to display your blocks on the homepage, right? So, I noticed that you are not using the thumbs for your featured images and that’s why the theme will display you the images in the original size of them. You could turn on the thumbs for this type of Block from Theme panel, like this -> https://www.screencast.com/t/cQF6F2KZYk
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello slashedbeauty,

You should remove the URL video and add again in that field and the Featured image will be generated again using the cover image of your video added.

If is not what you mean, please provide more details.

Thanks for your understanding!

Hello anujagnihotry,

Check your system status to be higher increased according to our guide here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, ensure that you are using the latest version of the theme and also, the right version of Visual Composer which come bundled with the theme packet.

Thanks for your understanding!

Hello mamuing,

This class can be found in td_module_single_base.php, like this -> https://www.screencast.com/t/bIMUDEaz75 If you want to display more levels in our theme and if you are not aware of the steps, consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks.

Hello Chito,

Unfortunately, the mobile theme does not have any placeholder for blocks when the featured image is not active. I have added to our list of improvements and we will try fixing it in near future updates.

Thanks for your understanding!