Hello Xiluvanogcosta,

Please notice that the Revolution Slider is part of our tested plugins and it will come bundled with the theme packet. You can create this type of slider with Revolution Slider plugin but please notice that you should have some skills in order to use it. For more information about this plugin, you should consult the plugin documentation here -> https://www.themepunch.com/revslider-doc/slider-revolution-documentation/ and here -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/ If you will check our demos here -> http://demo.tagdiv.com/newspaper/ you will see there are already several slides made on different demo sites that may be imported according to our documentation here -> https://forum.tagdiv.com/import-revolution-sliders-on-demos/

Thanks for your understanding!

Hello FranciscoM,

I suppose that you are referring to the post view count, right? Please notice that feature only increment the view for every access of post. You should remove all of your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicitng plugins.

Thanks for your understanding!

Hello giparaschiv,

I have checked your website on MAC with Firefox and it seems to work as properly, as you can see here ->
https://www.screencast.com/t/yX5w4HEs

Thanks for your understanding!

Hellozunigafelipe,

I have checked your website and I did not saw any problem with your event section. ->https://www.screencast.com/t/uvNJBxb7G1p It seems to work as properly. So, please notice that plugin is not tested with our theme and we cannot provide support for untested plugins, sorry! If is not what you mean, provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello jaypee,

Our Search feature will return you all the results regarding on your keyword which has been added in the search bar. On other words, the Search Bar is a location on a website that allows visitors to search the thing for what they may be interested in finding.

Thanks for your understanding!

Hello mayaguez,

Unfortunately, I cannot describe this type of plugin because I am not aware of doing this because this is not our product, sorry! For more information about this plugin you should look on the internet.

Thanks for your understanding!

Hello TheNetzwerker,

Unfortunately, this type of plugin is not tested with our theme and we have no idea about the theme behavior with it, sorry! We cannot say for sure if it will work or not as expected with the theme and also, we cannot provide support for untested plugins, sorry!

Thanks for your understanding!

Hello thebackpackertravels,

Please notice that the WP Super Cache plugin is fully tested with the theme and seems to work as expected until now. Please ensure that you have right installed and configured it according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thanks for your understanding!

Hello boos11,

I suppose that you do not understand very good how mobile theme works, right? So, please notice that this theme concept intend to display a Big Grid feature at the top of homepage which shows the posts which are included in Featured category, then will show a text which you added in Mobile Editor in Visual Composer from backend and at the very bottom of the page you will bring the Latest Articles module. Please keep in mind that the Mobile Theme do not recognize the Visual Composer shortcode and that’s why you did not get the demo style for mobile theme. So, for more information about our mobile theme, please check the documentation here -> https://forum.tagdiv.com/the-mobile-theme/ If you are unhappy with this layout, and if you want to have the similar structure with our demo mobile, you will simply turn off the mobile plugin and the theme will be automatically switched to the general responsive mobile mode.

Thanks for your understanding!

Hello videnciastral,

I have inspected your website for many browsers and I did not saw any problems with your images, as you can see here -> https://www.screencast.com/t/hYOjjFRP7 Also, I have checked your website on Safari (MAC) and I noticed that you have some problems with all your images which has strange symbols as you can see here -> https://www.screencast.com/t/kENf1zGB2ZPn If you want to avoid this problem you should rename all your images which have these symbols because the Safari browsers will interpret in other way and your URL will be break and that’s why you bring these errors, sorry!

Thanks for your understanding!

Hello john low,

If you want to remove this section from your mobile theme, you should use a bit of CSS code to do this. The code is ->

@media (max-width:767px){
.td-footer-description{
display:none;
}
}

The result is here -> https://www.screencast.com/t/35kPN7Y22RM

Thanks for your understanding!

Hello SGill,

Your Facebook counter seems to work as properly, like this -> https://www.screencast.com/t/hj6UZ318uy Where is the problem?

Thanks.

Hello anoopcnair,

To be safe, you should make a full backup to your database and then switch the theme to a default one, remove the old version from your side and install a new one which you have downloaded from Theme Forest via FTP way because this is the surest method in this regard. Also, only the required plugins should have to be installed if you want to bring best results with the theme to rule out conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Trigger56,

Unfortunately, I do not exactly understand what you mean, regarding on ‘featured’ posts, sorry! If you are referring to this Block -> https://www.screencast.com/t/ewkeQNCpZXH notice that our demo uses the Big Grid 1/Style 4 to display the posts at the top. If is not what you mean, please provide more details about your problems and also, provide some useful screenshots so I can identify where is it and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello mayaguez,

Please notice that this type of plugin will create a new Taxonomy and that’s why you will see this in CPT&TAXONOMY section from theme panel. For more information about this section, please consult here -> https://forum.tagdiv.com/custom-post-type-support/ Also, notice that our theme has not been tested with this type of plugin and also, we cannot say for sure if it will work or not as properly with the theme, sorry!

Thanks for your understanding!

Hello Maui No Ka Oi Magazine,

I have inspected your website and I saw that you are using some untested plugins as you can see here ->
https://www.screencast.com/t/6VdlwXvi5 Notice that all of these are untested with the theme and these cause a lot of unknown issues, like this -> https://www.screencast.com/t/onol49wp Try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for your understanding!

Hello john low,

Please keep in mind that our theme only takes the Adsense code and display it on your FrontEnd and it does not have any influence over its structure. If your ad does not work as properly, please contact the Google Adsense department, tell the problem because they should be able to provide a more accurate response in this regard.

Thanks for your understanding!

Hello sainthilaire,

As a hint, you should edit the theme core files where the logo is created -> https://www.screencast.com/t/gCf1E3E2 and also, there you should add some conditions regarding on your category, as an example (if is_category(categroy_ID)) to show what type of logo you want. For more information about this rule, please consult here -> https://developer.wordpress.org/reference/functions/is_category/

Thanks for your understanding!

Hello vettiMedia,

Unfortunately, the infinite scrolling on posts is not available in our theme. We do not have a plan on adding this yet as we have not found an easy method of implementation for it at the moment.

Please check this link, here is detailed a possible implementation:: https://forum.tagdiv.com/topic/implement-infinite-scroll-on-single-posts/

Thanks for your understanding!

Hello otsnews,

Please notice that our theme has been tested with the latest version of WordPress and seems to work as expected, sorry! Please try to make a new clean install from scratch via FTP way because this is the surest method in this regard, according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ Also, you should install only the required plugins which come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello robrev6,

Check your system status to be higher increased according to our guide here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, ensure that you are using the latest version of the theme and also, the right version of Visual Composer which come bundled with the theme packet.

Thanks for your understanding!

Hello lbartosek,

I have inspected your entire website and I noticed that you are using the Google Play font for the whole of your website, like this -> https://www.screencast.com/t/aa106d2pxBP. I do not understand why do you mean unwanted font since you use it throughout your site? If you want to change it, you should select the default font on your Theme panel and the theme will display only the Open Sans and Roboto, like this -> https://www.screencast.com/t/vwOHsBm7
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello Ege41,

Please ensure that you have right added in your Theme panel. The code have to be added between strip tags, like this -> <script>your analytics code</script>

Thanks for your understanding!

Hello lbartosek,

Unfortunately, our theme does not have any such an option that allows you to have the lazyload enabled on the desktop and disabled on mobile devices, sorry! If you want to display more levels, you should do it yourself and otherwise, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello kr15k0,

You should edit the theme core file and place the code after it. For example, if you are using the post template default and if you want to display your FB plugin after the article bottom ad you should edit the loop-single.php file and place here -> https://www.screencast.com/t/VBCaq4NlX

Thanks for your understanding!