Hello David Henry,

If you want to want to make your sidebar to be smart, you should enable to form Theme panel. For more information about this feature, please consult here -> https://forum.tagdiv.com/smart-sidebar-2/ Also, as you can see, all the controls about author template can be made from Theme panel, as I explained you above. Also, if you want to limit the posts displayed, you should change the general post list from WordPress, like this -> https://www.screencast.com/t/n7JRnKXibp
If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello Shawn,

If you want to add more code in our theme, you should use the do_shortcode method and place it every want on the website. For example, the snippet of the code which you should add the theme core files should look like this ->
<?php echo do_shortcode('[td_block_15 custom_title=”Related News” category_id=”Related category id” limit=”10″ ajax_pagination=”load_more”]');?>
For more references about this methods, please consult the guide here -> https://developer.wordpress.org/reference/functions/do_shortcode/

If is not what you mean or if you have a certain section where you want to add your code, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello anoopcnair,

First of all, you should increase your system status parameters according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
For more references about this issue, please consult here -> http://www.bala-krishna.com/how-to-fix-missing-a-temporary-folder-error-in-wordpress/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello mike6209,

I guess that you are using some untested plugins with the theme and it is possible that all of these to interact with the theme core files and cause a lot of unknown issues, like these, sorry! First of all, you should make a full backup to your database and then, switch the theme to a default one, remove the old version of the theme and install via FTP the latest version of it because this is the surest method in this regard.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello luxechicago,

If you want to give a style for your meta info by line for author name and date, you should use a bit of CSS code to do it.

.td-post-author-name a{
float:left!important;
}

The result is here -> https://www.screencast.com/t/F6uqYFKD

Regarding on comment box, please notice that the theme will do not hide is the comment is “0” if you want this. So, if you will check the theme panel, there you will find an option to disable it for modules/blocks and posts like this -> https://www.screencast.com/t/ImGU2bqO3axE -> https://www.screencast.com/t/1TnE7sr2

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello luxechicago,

Always, we recommend doing your theme update via FTP because this is the surest method in this regard. For more information about this way, please consult the documentation here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps!

Thanks for the message!

Hello Videnciastral,

I have checked your website and I saw that you are using a lot of untested plugins which can interact with the theme core files and cause a lot of unknown issues. Try to disable all of these, leave just Visual composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.
If you do not have any access to load media in your media library, please make sure that you have set them all the permissions for upload folder in your Cpanel/FTP. Also, check your system status parameters to be higher increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Also, if the problem is still there, please try to make a new clean install from scratch via FTP and check the results.

Thanks for the message!

Hello mmanews,

Unfortunately, I do not exactly understand what you mean, sorry! Please notice that plugin is not tested with our theme and we have no idea about the theme behavior with this plugin, sorry! IF you want to adjust this plugin to our theme, regarding on style, you should do it yourself because this task involve additional customization and we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello sonyshreemadhan,

Please keep in mind that our theme does not have any such an option for any Feedburner/RSS, sorry! The WordPress controls this feature and if you want to make some adjustments in this regard, you should do it yourself because we cannot provide custom services at the moment, sorry!

Thanks for the message!

Hello Digitally,

Please keep in mind that you want to change the structure of the date for modules, you will have to edit the corresponding files according to your block used by you. For example, if you are using the Block 3 you will have to edit the modules which make up this block, like module 1, like this -> http://screencast.com/t/whTutD5OFRyy
You will have to use the following snippet of code, like this ->
<?php echo human_time_diff( get_the_time('U'), current_time('timestamp') ) . ' ago'; ?> in the core file, like this -> http://screencast.com/t/ZZYWvi253eL1 Clear all your cache and check the results.

Hope this helps!

Thanks for the message!

Hello itduck2020,

Provide more details about your problem so I will be able to provide a more accurate response. Also, you should provide your website URL so I will be able to provide a more accurate code.

Thanks for the message!

Hello ffarci,

Unfortunately, the Facebook page plugin from Jetpack is not tested with our theme and we have no idea about the theme behavior with this, sorry! You should use the Facebook from our Social Counter plugin because it is fully compatible with our theme and still working fine.

The code is ->

.widget_facebook_likebox .block-title a{
background-color:#a33225;
}

The result is here -> https://www.screencast.com/t/DD2z5atv

Thanks for the message!

Hello Android,

I have checked your website and I did not saw any problems with your live Search as you can see here -> https://www.screencast.com/t/7EFvGOl2OIIG It seems to work as properly. Where is the problem?

Thanks for your understanding!

Hello all,

Always, we recommend doing your theme update via FTP way because this is the surest method in this regard. For more references in this regard, please consult here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

Hello TheNetzwerker,

Provide your website URL so I can inspect it closer. Also, first of all, ensure that your FB page is public and not private.

Thanks for your understanding!

Hello Kraljsin,

It is strange…sorry! Please notice that our theme update does not influence your databases and you should not have to happen to you so. If you are using some untested plugins, you should try to disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. It is possible that your untested plugins used by you to interact with the theme core files and cause these unknown issues.

Thanks for your understanding!

Hello Chito,

Do you are referring to display the featured image only on modules/blocks and not on the post pages, right? So, if you want to do this, you should use a bit of CSS code to hide the featured image in the post content.

The code is ->

@media(max-width:767px){
.postid-78 .td-post-featured-image{
display:none;
}
}

The result is here -> https://www.screencast.com/t/GLPcCcCTCqh

You should use the certain post ID, like in the above example.

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello Gyuree8282,

This plugin has not been tested with the theme ever, and we cannot say for sure if it will work or not. Also, it is possible to be some interference between the latest version and this plugin and that’s why it will not work. Also, notice that we cannot provide support for untested plugins.

Thanks for your understanding!

Hello krjain123,

If you want to update the theme, we recommend doing this via FTP way because this is the surest method in this regard. For more references in this regard, please consult here -> https://forum.tagdiv.com/install-via-ftp/ Our Seo recommended plugin is Seo Yoast.

Thanks for the message!

Hello lijojohnsonwk,

You should check your permalinks structure from your panel, like this -> https://www.screencast.com/t/lv4ePUZhS9pX For more references, please consult here -> https://codex.wordpress.org/Using_Permalinks

Thanks for your understanding!

Hello paologalli,

You should update your Visual Composer with the version which comes bundled with the theme packet. To be safe, you should use the version which is in the theme packet.

Thanks for your understanding!

Hello orlando,

I will not tell you to hire a technician, but please keep in mind that you should do it yourself the site optimization because we cannot provide this type of services at the moment, sorry!
First of all, the above plugins which you mean, are not tested with our theme, and we have no idea about the theme behavior with these, sorry!
As you can see, the speed booster will be automatically disabled if you will use some untested plugins. The Speed Booster is an optional plugin, and it works only with the tested plugins.If you use other plugins, it will be automatically disabled, and I suggest to check this first in System Status. However there is a workaround to make it also work with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/
Unfortunately, the time doesn’t allow us tot provide any custom and optimization services. We provide support only for the theme related issues based on Envato support policy – https://themeforest.net/page/item_support_policy I suggest to get someone to help you if you want to optimize your site.
We recommend our speed booster plugin to increase your page speed and also, you should read our guide carefully because there you will find all the steps which are needed to take in this regard. Also, there you will find a method on how you can minimize the style.css file and also if you are using our speed booster plugin, the js file will be automatically minimized.

Thanks for your understanding!

Hello Lucade,

Please keep in mind that you should not delete these files. Notice that the .woff files contain the theme fonts and if you will delete it you will damage the theme. You should not have any problems with this type of file because all of the theme core files has been tested and until now we do not have any bad reports in this case, sorry! You should remove all your untested plugins if you are using something like this and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for your understanding!

Hello Patrick,

First of all, I will thank you for your appreciations. In a future update, it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thanks for your understanding!

Hello logikasoft,

Unfortunately, this type of plugin is not tested with our theme and also, we have no idea bout the theme behavior with this type of plugin, sorry! Also, we cannot provide support for untested plugins, sorry! You can try using it and check the results but we cannot say for sure if it will work or not properly with the theme, sorry!

Thanks for the message!