Hello josflachs,

Please attach them using the Jing online tool. These will contribute to a better understanding.

Thanks for the message!

Hello bartgevers,

First of all, please try to remove all untested plugins, leave just only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Clear all your caches, purge CDN files if you are using the CDN system and check the results. Also, if the problem is still there, try to make a new clean install via FTP, load a new video on your desired section and check the results. It should work as properly. I suspect your issue happens due to your configuration of your theme, untested plugins used by your or other additional customizations which might damage the theme layout. Revert the theme to the default state and see what is happening.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello bartgevers,

That looks spot on like a js error that causes the theme lazyload animation to break and cause all images to get an opacity of 0 thus making them transparent. Try to disable this from Theme panel, like this -> http://screencast.com/t/dlNbhT0QO1 Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello virgilio,

Unfortunately, this type of option is not available for Custom Post Types, because all of these posts are CUSTOM made, sorry! If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello ex501,

I have checked your website and I saw that you are using the Mobile Theme. Notice that the Mobile Theme plugin will not recognize the Visual Composer shortcodes and that’s why on mobile mode, your pages which are created with Visual Composer will shot nothing. For more information about Mobile Theme, please consult our guide here -> https://forum.tagdiv.com/the-mobile-theme/ Also, if you are unhappy with this, you should disable the plugin and the theme will be automatically switched to the general responsive version.

Thanks for your understanding!

Hello Sjayne,

Unfortunately, I do not know what type of changes you want to do, sorry! Also, please notice that this file is part of the theme and it should be in theme packet, as well. Otherwise, you should make a new clean install with the theme via FTP and check the folders. If you do not have good coding skills and if you are not aware of the steps which are needed to take for your desired changes, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello mayaguez,

Please notice that our theme does not have a maximum limit of ads. You can use how many you want and the slowing of your website does not come from this regard.
Please notice that the speed of your website depends on how well your site is optimized.Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements.
Please keep in mind that at the moment, we cannot provide optimization services because this task involve time-consuming and we do not afford to do this, sorry! We only can provide support for basic theme settings.
If you are not aware of these steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Hope this helps!

Thanks for your understanding!

Hello Philipp,

You should check your System Status and increase the parameters to higher values according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches, purge CDN files and check the results.

Thanks for the message!

Hello

This is talking about block title. If you want to change the name, you should make from here -> https://www.screencast.com/t/6rApi5BBKKUV

Thanks for the message!

Hello ArthiSpooner,

We cannot provide an accurate response in this regard because we do not know the exact period. Our developers work hard and when a new update will be released you will receive a notification on the mail.

Thanks for your understanding and thank you for your appreciation!

Hello BoraGursel,

Might be a problem caused by your untested plugins which can interact with your theme core files and cause a lot of unknown issues at your backend. Try to disable all of them, leave just Visual Composer to active, clear all your caches, purge CDN files and check the results. Also, please ensure that you have minimum requirements for your dedicated server, according to our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hello asamirr,

Provide your website.

Thanks.

Hello hitechtry,

Clear all your caches, purge CDN files and check the results.

Thanks!

Hello mayaguez,

1)Please notice that our theme has an analytics section where you should add your proper code, like this -> https://www.screencast.com/t/OlOkqEBu
2)Regarding on your second code, I do not know about it. All the Adsense code should have to be added in Theme panel-> Ads section, like this -> https://www.screencast.com/t/Lu4LM3Gdql For more information about Ads, please consult our guide here -> https://forum.tagdiv.com/header-ads-adsense/

Thanks for your understanding!

Hello matthijs,

Unfortunately, our theme does not have any such an option that allows you to change a background color only for post pages, sorry! You should use a bit of CSS code if you want to do this. Try the code below and lace it in Theme panel->Cusotm CSS Area.

.single .td-main-content-wrap, .td-post-content{
background-color:green;
}
.single .type-post{
background-color:green;
}

The result is here -> https://www.screencast.com/t/6vN1djJk

Thanks for your understanding!

Hello tandriot,

I have tested your Adsense code to my side and seems that the Google does not deliver this Ad. It seems to be a problem with your AdSense code and not with the theme. Please notice that the theme only take the Ad Code and display it on Front End. I suggest you contacting the Google Adsense departments, tell this problem because they should be able to provide a more accurate response.

Thanks for your understanding!

Hello majjed2008,

Do you are using the Mobile Theme? If you use it, you should check the Theme panel, like this -> https://www.screencast.com/t/fi0sdnu2Api Also, if you need more assistance in this regard, please provide your website URL so I can inspect it closer.

Thanks for your understanding!

Hello mmeida,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide the link to this topic so we can easily identify you.

Thanks for your understanding!

Hello jeff2017,

I have tested our demo on Firefox browser and the drop down menus seems to work as properly. Please provide your website so I can take a closer look and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello Berbi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin), so we can take a closer look. Provide the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello Snubbe,

Your div’s should have to look like this -> https://www.screencast.com/t/x0Ti9J7Anl

Thanks for your understanding!

Hello pacoesni,

Please provide your website URL so I can inspect it closer. I need to know your website so I will be able to provide a more accurate response/code.

Thanks for your understanding!

Hello hitechtry,

You should regenerate your Thumbnails using the Force Regenerate and Regenerate Thumbnails. For more information consult our guide here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thanks.

Hello Eliabeta,

Unfortunately, our developers get rid of it the Front End Button of Visual Composer because this will not work fine with the theme, sorry! At the moment, the theme can be customized only from backend and not from Front End, sorry! You should try reading all our documentation here -> https://forum.tagdiv.com/newsmag-newsmag-documentation/ try to understand each element of theme and then you should start creating your web site. Also, you can check our YouTube section from here -> https://www.youtube.com/user/tagdiv/search?query=newsmag because there you will find a lot of useful video tutorials.

Hope this helps!

Thanks for your understanding!

Hello janmarkuse,

Please keep in mind there are a lot of online tools which check your code source but not all are valid and verified theme, sorry! If you want to check your website, you should check it on Google Structured Data, like this -> https://search.google.com/structured-data/testing-tool
If you have some problem regarding on this verification and if you need more assistance in this regard, please let us know. Also, you should provide more details about your problem so I will be able to provide a more accurate response.

Thanks for the message!