Hello godfatherblog,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB. Notice that the theme can be activated only one for a single domain. So, if you want to change the domain, you should simply delete the theme for this domain and install it to other.

Thanks for the message!

Hello madox56,

I have inspected your website and I saw that your frames have width fix and that’s why you cannot see all the elements. Try the code below and place it in Theme panel->Custom CSS area.

iframe{
width:100%!important;
}

Thanks for the message!

Hello ex501,

Please notice that the speed of your website depends on how well your site is optimized. Please notice that this is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services is not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements.
Please keep in mind that at the moment, we cannot provide optimization services because this task involve time-consuming and we do not afford to do this, sorry! We only can provide support for basic theme settings.
If you are not aware of these steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Hope this helps!

Thanks for your understanding!

Hello rehanahmadjamal,

If you want to increase the size of excerpts only for mobile devices you should use a bit of CSS code to do that. Try the code below and place it in Theme panel->Custom CSS area.

@media (max-width:767px){
.td-excerpt, .td-module-excerpt {
font-size: 20px;
}

The result is here -> http://screencast.com/t/ykLhslpN

Thanks for the message!

Hello peterdlrs,

Please check your system status to be correctly increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ This happens due to your PHP memory which might be exhausted and that’s why you cannot do anything.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello m0re,

If you want to add a banner ad to the bottom of every post, you should use the Article Bottom Ad from Theme panel, like this -> http://screencast.com/t/DhN8lfvZ Also, if you want to add more than one Advertisement here, you should edit the post template core file used by you and there you should use the do_shortcode method. For example, if you are using the post template style 1 you should edit the loop-single-1.php, like this -> http://screencast.com/t/Wfrwhqhcivz and the result you should see here -> http://screencast.com/t/x7B3BCZQDgQ
<?php echo do_shortcode(‘[td_block_ad_box spot_id="custom_ad_1"]‘); ?>
<?php echo do_shortcode(‘[td_block_ad_box spot_id="custom_ad_2"]‘); ?>
here you shoudl add your code for custom Ad 1 and Custom Ad 2, like this -> http://screencast.com/t/y0ipBDeG3i

Thanks for the message!

Hello rehanahmadjamal,

Do you use the mobile theme or not? Please notice that it is needed to provide your website URL if you want a more accurate code.

Thanks for the message!

Hello RaymondB,

Please check your sidebars in the widgets area and see if there are elements present inside them. WordPress will strip the sidebars of elements if special characters or language specific characters are used in the sidebars. When you create your sidebar, please only use standard letters without symbols such as !@#$%^&*()_}{L{“:>< Let us know how it goes.

If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, provide there the link of this topic so we can quickly identify you.

Hope this helps and let us know how it goes!

Thank you!

Hello jncroyle,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello pedroreis,

I have tested on my side with the latest version of the theme and the search page seems to work as properly, without any problems. Please try to disable all the active plugins, leave just visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, try to make a new clean install from scratch only with required plugins, clear all your caches, purge CDN files if you are using the CDN system and check the results. All of them should have to be done via FTP because this is the surest method in this regard.

Thanks for the message!

Hello InspireORB,

The activation sometimes produces a server time-out so you will have to use the manual activation method:
http://screencast.com/t/9U1RLTAazD

Hope this helps and let us know how it goes!

Thanks for the message!

Hello datomnz,

Please notice that this is the natural theme behavior as you can see here -> http://screencast.com/t/nr91qin3Vd If you will add some custom CSS code the elements will change its structure. If you want to disp[lay more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello AcidRaZor,

It is needed to inspect your website URL so I will be able to provide a more accurate response. You can send us an email at contact@tagdiv.com with your log-in information (wp-admin). Provide there the link of this topic so we can easily identify you.

Thanks for the message!

Hello fderooy,

I have noticed that you are using the Header Style 10 as header template which will display the full logo on top. If you want to achieve better results in this regard, you need to add a bigger logo. Regarding on this image -> https://postimg.org/image/id9534rcf/, here is talking about retina display which only Apple devices have and that’s why the logo is sharper than the normal devices. As you can see, the theme has an option for retina display where to add a larger image (for better quality).

If you want to add that border bottom, try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-header-wrap .td-header-top-menu-full{
border-bottom: 1px solid black;
}

The result is here -> http://screencast.com/t/OZkKiX2GTJ

Thanks.

Hello hotcup,

Try to make a new clean install from scratch via FTP way because this is the surest method in this regard. Also, install only the plugins that come bundled with the theme packet and rule out any conflicting plguins. For more information, please consult here -> https://forum.tagdiv.com/install-via-ftp/
Also, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello sebdicam,

Please keep in mind that the default behavior of the theme when you click on my profile in the top bar is to link you to your author page. I do not know why you will be redirected to the shop page. Do you have made any changes in this regard? Try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and check the theme without any untested plugins to rule out any conflicts.
For your second request, I suppose that you are referring to the Instagram Block which is added in the bottom of the page, right? So, please notice that these featured images will not be loaded in the light box because all of them come from Instagram and will be displayed there.

Thanks.

Hello airrocker,

Please keep in mind that the theme has changed a lot until latest version, and if you was updated it from the
fourth version you should make some adjustments until you bring best results, because it will be some out of sync. You should try to adjust them step by step. So, notice that the theme is fully compatible with the latest version of it and every element seems to work as properly. First of all, try to read all the documentation and then try to apply it all of options and settings.

Thanks for the message!

Hello nettracking,

Please try to delete the plugin and re-install it via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-install-revolution-slider-v5/ The plugin is fully tested with the theme and until now we do not have encountered any problems in this regard. Try to re-install the plugin from scratch, remove the old version and check the results. Clear all the caches, purge CDN files if you are using the CDN system.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello The Under18,

Are you sure this theme is not activated? Do you migrate your theme to another domain with the same database where the theme has been activated? In this cases, the Activation Theme field will not appear because the theme was activated once. Otherwise, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic and your item purchase code so we can quickly identify you.

Thanks for the message!

Hello John,

Please provide more details about what kind of images you are referring to, featured image which is presented on modules and blocks or over the images from the post content? It is vital to specify these details because in our theme were made some changes only over the featured images and no for images in post content. Keep in mind that the theme does not affect the image from the post content. So, all of these will be displayed in its natural size. Please provide your website URL, also, provide some useful screenshots to identify where you see this problem so precisely, I will be able to provide a more accurate response, after a deeper investigation. It is likely to be a CSS code to stretch the image and that’s why to appear in blurry mode.

Thanks for your understanding!

Hello theasder,

I have inspected your website and I did not saw any problem with your article inline ad, as you can see here -> http://screencast.com/t/6qN1nxkv For more information about our ads, please consult here -> https://forum.tagdiv.com/newsmag-article-ads/

Thanks for the message!

Hello mrozo,

Do you have mobile theme enabled? I have checked your website and I saw that you have done some additional customization regarding the width of the theme (you make the theme in full-width) and any other customization which can affect the theme functionality and the mobile theme plugin. Also, if you are using some untested plugins, please try to disable all of them, revert the theme to the default state and check the results. notice that our theme is fully tested with WP Super Cache and mobile theme plugin and it should work as properly. Try my advice and check the result. Also, you can try this through another sub-domain and check the results.

Thanks for your understanding!

Hello motoneky,

You should check your theme panel-> Block Settings section, like this -> http://screencast.com/t/l5eEXkAO2 to see if the thumbs are activated for your blocks/modules used by you. Also, I have inspected your website and all the images from your homepage seems to work as properly without any problem.

Thanks for your understanding!

Hello nkodgh,

Unfortunately, we have a mini bug in theme regarding on the Ad Title. It does not apply the ad title, sorry! I have added this issue to our list of improvements and we will consider to fix it in near future updates.

Thanks for your understanding and sorry for the inconvenience!

Hello ciung,

Please notice that you will have access for free to each of our next updates. You just have to download the latest version of the theme from your Theme Forest account and install it via FTP.

Thanks for the message!