Hello RichardU,

None of them are tested with the theme and therefore if you will have some problems with the theme we cannot provide support for this because these untested plugins can affect the theme functionality sorry!

Thanks for your understanding!

Hello RichardU,

If you want a more accurate response (code), please notice that you should provide your website URL so I can inspect it closer, right?

Thanks for the message!

Hello MattMassaro,

I have inspected your website and your header ad is still there, as you can see here -> http://screencast.com/t/H5EWvehSKl1a Try to clear all your caches, purge CDN files and check the results.

Thanks for the message!

Hello london789,

The theme is fully tested and compatible with the latest version of the theme. So, if you will encounter any issues with it, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for the message!

Hello danielbento,

Please keep in mind that our theme will crop the images from center to top. That’s it the general cropping system for our theme. So, I have inspected your image and I noticed that is too big/large for thumb used by you and that’s why the theme will crop and the bottom of the image. You should edit your photo and try to load another image with smaller size and check the result.

Thanks for your understanding!

Hello gos_ant,

As my colleague, Alin said you above, the W3 Total Cache is not supported by our theme, sorry! Over the time was found to be the problematic plugin and therefore this has been removed from our tested list of plugins, sorry! If you are unhappy with our theme because of this, please request the theme refund.

Thanks.

Hello godfatherblog,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB.
You can activate your theme based on item purchase code which you have got when you have purchased the theme. For more information about Theme Activation, please consult here -> https://forum.tagdiv.com/newsmag-how-to-activate-the-theme/
So, if you want to change your domain to another, you should deactivate your theme from the old domain (simply delete the theme from old domain), transfer you theme to the new domain and there you should activate it again for new domain.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

You can activate your theme based on item purchase code which you have got when you have purchased the theme. For more information about Theme Activation, please consult here -> https://forum.tagdiv.com/newsmag-how-to-activate-the-theme/

Thanks for the message!

Hello MorettaConsulting,

Please make sure that you are using the Seo Yoast plugin because this is required in this regard if you want to bring best results with our theme. Then, ensure that you have correctly setup your open graph, according to our documentation and plugins documentation, like this -> https://kb.yoast.com/kb/yoast-wordpress-seo-titles-metas-template-variables/ -> https://forum.tagdiv.com/facebook-share/ as a reference in this regard, you can consult this topic here -> https://www.facebook.com/help/community/question/?id=10200902081689932
Also, if the problem is still there, please provide your website URL so we can take a closer look inside your posts.

Thanks for your understanding!

Hello hotcup,

First of all, I will thank you for your interests in our theme! So, if you want to switch your website from Elegant theme to Newspaper theme. Please notice that you will have to work on the composition of the site because it’s going to be some design differences and you will need to adjust some elements to look good. First of all, you should try to read all our documentation, understand every element from it and then try to apply all settings of the theme to your project. Being a different theme, notice that not all of items does fit like a glove. Begin your project from here -> https://forum.tagdiv.com/newspaper-theme-documentation/
Yes, the TagDiv composer is our page builder but at the moment, this plugin is in development mode, and as soon as possible we will release the latest version of it.

Thanks for your understanding!

Hello Shawn,

Unfortunately, the theme does not have any such an option that allows you to change the functionality of popular category, sorry! I suppose that you are referring to the Popular Category block which is presented in Footer section and also for Widgets, like this -> http://screencast.com/t/1eDeugSp and here -> http://screencast.com/t/YjTZJOHOaW, right? Please notice that this type of block is custom made and it will display the categories that have the most posts in descending order. So, if you want to change this block, you should make some additional customization through the theme core files, like this -> http://screencast.com/t/7ECRuJDKp0Ki Please notice that it is not a simple task and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!
If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello poppeto,

Unfortunately, we do not know when will be the next theme update but be assured that you will receive notification by mail.

Thanks for the message!

Hello The Under18,

You have to active the theme based on your item purchase code. Please notice that you can do it through two methods, like this -> http://screencast.com/t/end0NutLQA -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello mrozo,

Try to clear all your caches, purge CDN files if you are using the CDN system and check the results. If the problem is still there, please provide your website URL so I can take a closer look.

Thanks for the message!

Hello,

Unfortunately, I cannot identify where exactly are placed the user icon. I have tried to submit to your website but did not see anything, as you can see here -> http://screencast.com/t/FHZPOvLa6jl and nor of the second case, sorry! Please notice that all of these changes are not covered by our support and we cannot do your custom work, sorry! You should do it yourself because it represents additional customizations. Also, I noticed that you are using some untested plugins, as you can see here -> http://screencast.com/t/XPrln6ntlM9 Notice that all of these can interact with the theme core and break the theme functionality. So, if you want to bring best results in theme, you should disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Your theme is fully customized and some functionality can be damaged by your untested plugins used by you and we cannot provide support for untested plugins, sorry!

Thanks for your understanding!

Hello Ahtesham,

Unfortunately, we cannot provide custom work at the moment, because we do not have any departments for additional customization, sorry! Usually, we recommend the developers from studio.envato.com.

Thanks for the message!

Hello pinnaclecompass,

Please keep in mind that this is the functionality for our Live Search. This feature uses the Ajax Search and for each element which you want to search, the theme will make a query to the server and that’s why taking so much time until you receive results, sorry! Another alternative for you would be to disable the live search from the code, like this -> http://screencast.com/t/oxn5B11XbCCQ

Thanks for the message!

Hello AcidRaZor,

I do not know what you did! Please provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for the message!

Hello datomnz,

You should use the code below and place it in Theme panel->Custom CSS area.

.td-header-style-1 .td-header-sp-logo {
margin: 28px 28px 9px 0;
}

The result is here -> http://screencast.com/t/8rp30PfccKiv

Thanks for the message!

Hello fderooy,

Please provide your website URL and also, you should make some useful screenshots to target the problem. I need to know your website so I can take a closer look.

Thanks for the message!

Hello SouthRiverStudios,

I have checked your website and I did not saw any problem with your module 6. You should increase or decrease the post limit number with a number which is divisible by 3, like this -> http://screencast.com/t/3PIvStbO6wSq. I suppose that now you have 10 as post limit and that’s why appears this mess.

Thanks for your understanding!

Hello elliottpk,

What kind of theme version do you use? I have made some tests on my side and everything seems to work as properly, as you can see here -> http://screencast.com/t/58x74DrVa If you are not using the latest version of theme, please try to update it to the latest version of it which is Newspaper 7.5, without any untested plugins, clear all your caches and check the results.

Thanks for the message!

Hello DanielLondon,

Please notice that until now we do not have any bad reports in this regard and also, we cannot provide an answer in this regard because this type of error is not theme related, sorry! You should try to switch the theme to a default one and check if the error will appear. Clear all your caches and check the results. If the problem will be there, most likely, this error is generated by WordPress or your hosting provider. Try to find some online solutions in this regard.

Thanks for your understanding!

Hello newsera,

Please ensure that you are using the latest version of the theme which is Newsmag 3.2 and also, the most recent version of required plugins. Please keep in mind that the theme is fully tested and compatible with playlist and it should work fine. Try to setup again according to our documentation here -> https://forum.tagdiv.com/newsmag-video-playlist/ Clear all your caches and check the results.

Thanks for the message!

Hello Rojitas,

We do not have any issues with our theme regarding on system status. Your system status seems to look fine and the theme should work as expected. For more information about system status, please check here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for the message!