Hello,

If you want to add some Ads to your Mobile Theme, you should check the special fields from the Theme panel, regarding on mobile theme, like this -> http://screencast.com/t/BZG9dRtqaVW

Hope this helps!

Thanks for the message!

Hello guillermo,

We are not sure the pixel tracking of FB will work properly with our theme as we have not tested it. You need to follow their official documentation: https://www.facebook.com/business/help/952192354843755
The guide shows the code has to be added inside the head tag , so it will need to be placed here: http://screencast.com/t/AoYEl9vK
If you want to display more levels and implement more features in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide additional customizations and implementations at the moment, sorry!

Thank you!

Hello rahulagg25,

Please keep in mind that this type of issue is not theme related. The issue is generated by your CDN system because the fonts which theme uses cannot be loaded due to your CDN and that’s why you should try to fix the problem with your CDN system because they should be able to provide a more accurate response in this regard and not our them, because this issue is not theme related, sorry! Notice that above I gave you some hints and online documentation regarding on this issue and you have to try which method will work. In this case, from our point of view, you should not use the CDN if you want the Chinese the strange symbols disappear.
For more information about our support policy you should see here -> https://themeforest.net/page/item_support_policy

Thanks for your understanding!

Hello cloin1,

Please ensure that you are using the latest version of the theme. Otherwise, you should update the theme to the latest version of it which is Newsmag 3.2, use only the plugins that come bundled with the theme packet, clear all your caches and check the results. If the problem is still there, please provide your website URL so I can inspect it closer and also, you can provide some useful screenshots for a better understanding.

Thanks for your understanding!

Hello Rohit,

Please check more carefully the screenshot which I have provided you above and there you will see the correct path where you will find this core file, like -> Newsmag/includes/wp_booster/td_module.php.

Thanks for your understanding!

Hello seban,

If you want to change the background-color of your sidebar you should use a bit of CSS to do that. Try the code below and place it in Theme panel->Custom CSS area.

.td-ss-main-sidebar{
background-color:red!important;
}

The result -> http://screencast.com/t/NDVsDBGT

If is not what you mean, provide more details about your problem so I will be able to provide a more accurate response. Also, you can provide your website URL so I can inspect it closer and provide you a more accurate response.

Thanks for the message!

Hello BeautyGeek,

I suppose that you are referring to the Header Ad which is not displayed, right? I have inspected it and I saw that you are using the Google Adsense code, which is supported by our theme. So, please try to check your structure of the code because it may not be good. Try to consult the Google, tell the problem and they should be able to provide a more accurate response in this regard. Notice that the theme only take the code and render it to your side. Also, you can try to update the theme to the latest version of it which is Newsmag 3.2 and check the results. For more information about our Ads you should consult here -> https://forum.tagdiv.com/newsmag-header-ads/ If you have some additional customizations you should try to disable all of them and try to revert the theme to the initial state to rule out any issues and conflicts, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello elgrec0,

Do you are referring to our Big Grids feature? Please notice that if you want to have this feature to your top of your homepage you should add there the Big Grid, like this -> http://screencast.com/t/0QNhwgWw4Yas

Hope this helps!

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!

Hello laurena86,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, please provide there the link on this topic so we can easily identify you.

Thanks for the message!

Hello giulian curl,

Unfortunately, our theme does not have any such an option that allows you to do this, sorry! If you want this feature, you should implement it yourself and or try to find some plugins which have this functionality and see how it will work for you.
If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello Fitlogy.com,

Please try to make a new clean install or also, make there a new sub-domain where you should install the latest version of the theme with the latest version of required plugins, without any additional customizations. Notice that our theme is mobile friendly as you can see in our demo here -> http://demo.tagdiv.com/newspaper/ If you are using some untested plugins, please try to disable all of these and install only the required plugins and rule out any conflicts. Check your customizations and try to revert the theme to the default state and check the results. Also, you can try using our mobile theme concept according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

Hope this helps!

Thanks for your understanding!

Hello avtar,

Please check the following link here -> https://forum.tagdiv.com/practical-example-how-to-add-a-new-block-and-module/ and from there -> http://screencast.com/t/ttJZR28LO you should download the td-api-plugin.php.

Hope this helps!

Thanks for the message!

Hello trinitron1980,

I am glad that you could manage your problem.

Thanks for the message!

Hello dennisjpitocco,

Thank you for your appreciation.

Hello renzosm,

I guess that you want to adjust the gap between columns of your blocks, right? I have inspected your website and I saw that you are using the Block 4. Notice that we do not recommend to increase or decrease the gap between columns because you can break the layout. Our Block look like this -> http://demo.tagdiv.com/newspaper/block-4/
If you want to make some additional customizations you should do it yourself because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello rflmedia,

You can use Light Shot tool, like this -> https://app.prntscr.com/en/index.html or Jing, like this -> https://jing.en.softonic.com/

Thanks for the message!

Hello LPH,

Unfortunately, our theme does not have any such an options in this regard, sorry! Regarding on updating theme we have three way which can update the theme, like this -> https://forum.tagdiv.com/install-via-ftp/ If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello kamoe,

You can use some symbols or words for your URL if you do not want that the Google to index it. For example ->
https://www(dot)google(dot)com

Thanks for the message!

Hello kamoe,

Please notice that if you want further investigations you should provide your credentials so we can inspect it closer your setup page. It is necessary to do that so we can be able to provide a more accurate response.

Thanks for your understanding!

Hello ericaeide,

In a future update, it is possible but we cannot say for sure if it will get done in the next update because we have a big list of fixes, improvements, and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though.

Thanks for your understanding!

Hello mats_,

I have notice that you are using the 1/4+1/4+1/4+1/4 layout from Visual Composer, as I can saw in your screenshot. Please notice that this type of layout is not tested with our theme and we cannot say for sure if it will work 100% as expected with the theme and also, we cannot offer support for this. Please consult our documentation here -> https://forum.tagdiv.com/how-to-use-visual-composer/ and there you will see how you can use the Visual Composer.

Thanks for your understanding!

Hello vanessadealmeida,

If you want to disable the Instagram Block only for mobile, you should use a bit of CSS to hide it. You should use the code below and place it in Theme panel->Custom CSS area.

The code is ->

@media(max-width:767px){
.td-instagram-main{
display:none;
}
}

Please notice that if you will use the Mobile Theme plugin, the Instagram will not be rendered for mobile.

Thanks for your understanding!

Hello RawFoodGuy,

Please update the theme to the latest version of it which is Newspaper 7.5 because this type of issue was resolved. Update the theme via FTP because this is the surest method in this regard. For more information about installing theme, consult here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello faris,

If you want to manage your Related Articles images, please notice that you can do it from Theme panel, like this -> http://screencast.com/t/xjv1XpVN All the settings which allow you to change the Related Articles layout can be found there. If you want to make any additional customizations and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello Andrex,

Unfortunately, our theme does not have any such an option that allows you to automatically added as the featured image the first image inside your post, sorry! Please notice that you can use a plugin with this functionality, named Auto Post Thumbnail Pro which is a suggestion of our important user. You should try this and check the results.
For more information about this plugin, please consult here -> https://codecanyon.net/item/auto-post-thumbnail-pro/4322624

Thanks for the message!