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Catalin
tagDiv Staff

Hi,

Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed.

Thanks.

Catalin
tagDiv Staff

Hi joseares,

In this case, the solution for that problem it seems to be the background image for this element. For the above users, I have replaced the link with the proper one now and there should be no more errors. Try to do this and check the results.

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

If you want to filter your Slide block by Post ID, you need to check here -> https://www.screencast.com/t/suAv0i7mOFuL If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks.

Catalin
tagDiv Staff

Hi,

Yes, it’s possible to use the menu icons if you are using the TD Composer as a page builder. All of these changes should have to be made in Menus section from here -> https://www.screencast.com/t/zBJ8Z3egyc

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

Besides the fact that you have activated the amp, you also have to activate the mobile theme and then activate the AMP functionality from here -> https://www.screencast.com/t/7iyT8SMWnkVB Also, for more information about the functionality of AMP with Mobile Theme, please check the following useful guide from here -> https://tagdiv.com/amp-newspaper-theme/

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

If you are using the mobile theme, please notice that the mobile layout will be automatically changed to a specific layout. For more information about our Mobile Theme, please check the following useful guide from here -> https://forum.tagdiv.com/the-mobile-theme/

Hope this helps!

If is not what you mean, please provide more details about your problem so I will be able to provide a more accurate response.

Thanks for your understanding!

Catalin
tagDiv Staff

Hi Kristo Noir,

Thank you for your message! This explanation might be very useful for other users who encounter this problem. We can take this into account!

Thanks.

Catalin
tagDiv Staff

Hi,

I have checked your website but I did not saw any problems regarding your video thumbnails. It seems to work as expected, as you can see here -> https://www.screencast.com/t/0Z9ezbv119N I saw that you have noticed that your images above come from a temporary front page but please notice that I need to see a live theme behavior so I can identify it closer, where exactly the problem is displayed. Also, please provide a certain URL with the problem for more investigations.

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

If you want to edit that section to replace the subtitle functionality with another one, like Facebook Instant Articles, you need to edit the theme core files where this option is created and add your own functionality. For example, if you are using the Single Post 1 template, you need to edit here -> https://www.screencast.com/t/SSlFlq0L Notice that’s not a simple task and if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide cusotm work at the moment, sorry!

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

Here is talking about the <h1> tags available for normal and retina * 2 will be four h1 tags.

Thanks for oyur understanding!

Catalin
tagDiv Staff

Hi,

If you want to manage this section, you need to check the Menus section area from here
-> https://www.screencast.com/t/A0SbHmv8vNea

Thanks for oyur understanding!

Catalin
tagDiv Staff

Hi,

This code should have to be added in the Ads section from here -> https://www.screencast.com/t/xD6IdaiqDeG or add it inside Ad Box, for example. For more information about the non-Adsense code, please check here -> https://forum.tagdiv.com/header-ads-adsense/ If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Hope this helps!

Thanks.

Catalin
tagDiv Staff

Hi,

If you want to exclude some posts from your blocks, notice that you can try using to exclude them by post ID from here -> https://www.screencast.com/t/T4eUJ9ux

Hope this helps!

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

If you are unhappy with our theme, you can request a refund here -> https://themeforest.net/refund_requests/new

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

Unfortunately, the theme has not tested with this kind of plugin and also, we cannot say for sure if it will work or not as expected with the theme, sorry! Most likely, this plugin causes your footer problem and therefore, we cannot assist this section if you are using that untested plugin, sorry! Please notice that the first step for WordPress debugging is to disable all od untested plugins, clear all the caches, purge CDN files and check the results. Notice that our theme works as expected with the Footer page functionality (page created with TD Composer) but we cannot say for sure if it will work if you are using some untested plugin’s functionality inside it.

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

When the AMP plugin is active, the theme should load the AMP in native mode, without canonical URL, when the website is accessed from mobile devices. Unfortunately, I cannot say for sure when exactly, Google treats this aspect but might exist the possibility that Google to not receive AMP in native mode and not from canonical URL when the site is not accessed from the mobile devices. I’m not aware of this case but I will forward placed this task to our developer’s team for more deeper investigations which should be done.

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

Please provide more details and some useful screenshots with your problem so I can identify it closer.

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

If you have a strong cache, before checking your results, you need to purge and clear them and check the results. This is the modification you need to make in order to change the background.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

Please check our demo preview here -> https://demo.tagdiv.com/newspaper/block-1/ and there you will find our blocks list which looks like with your examples. Also, please read our documentation from here -> https://forum.tagdiv.com/theme-blocks-modules/ to see what kind of blocks/functionality are suitable for what you want to get.

Hope this helps!

Thanks for oyur understanding!

Catalin
tagDiv Staff

Hi,

Please provide your website URL so I can take a closer look at it. Also, please provide some useful screenshots with your problem so I can identify it closer.

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

1)Unfortunately, please notice that the Mobile Theme plugin has a certain layout and it cannot be edited with TD Composer, sorry! If you do not like the Mobile Theme layout, you should not enable it and then, the theme will be automatically switched to the general responsive layout which can be created with TD Composer.
2)Unfortunately, the theme only works with Mobile Theme and AMP plugin and therefore, it cannot be changed with TD Composer, sorry!

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

I have made a simple test on my localhost account with the Page Break element for post pages and seems to return good results, as you can see here -> https://www.screencast.com/t/O9OCv9UYP Provide your website URL and some useful screenshots with your issue so I can identify it closer.

Thanks.

Catalin
tagDiv Staff

Hi,

Unfortunately, this functionality is not valid for the mobile theme, sorry!

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

Unfortunately, this kind of plugin is not compatible with our theme, sorry!

Thanks for your understanding!

Catalin
tagDiv Staff

Hi,

If you will import the category template from Decor demo, you will bring the category sibling style, as you can see here -> https://www.screencast.com/t/udwOOirie38h If you want to have the same design for this section, you need to customize your desired category template for your category pages and change the style for that element as you wish, from here -> https://www.screencast.com/t/EOGoXbypdE

I look forward to helping you!

I hope that you help!

Thanks.

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