Hello jmma2510,

I suspect your problem comes from your untested plugin. If you check our demo, you do not have this error. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
After this workaround, if your problem is still there, please provide your website URL so I can further inspect the issue.

Thank you for the message!

Hello ChequePata,

Please try the code below and place it in Theme panel->Custom CSS area.

.td-classic-facebook iframe {
min-width: 150px;
}

Thanks.

Hello acluk,

I have tested oy my side an image with custom link and everything works fine. The problem might be caused by your untested plugin which you are using. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello FrancescoITB,

If you want to disable the zoom effect for your mobile mode, please try the code below to do that. place the code in Theme panel->Custom CSS area.

The code is ->

@media (max-width:767px){
.td-hover-1 .td-big-grid-post:hover .td-module-thumb .entry-thumb {
transform: none !important;
-webkit-transform: none !important;
-moz-transform: none !important;
}
}

Thank you for the message!

Hello FarrahGillani,

If you have checked all the steps that I gave you above and if you have followed all of this and if your problem is still there, please send us an email at contact@tagdiv.com with your credentials (wp-admin) so I can further inspect your setup page. Also, please provide the link of this topic so we can know who you are and what the issue is.

Thank you for the message!

Hello FarrahGillani,

Please ensure that you have activated the Ajax View count from Theme panel, like this -> http://screencast.com/t/i295sk1g Also, I have checked your website and I saw that you have a lot of untested plugins and among theme I noticed this -> http://screencast.com/t/5QxgkUOXp I have no idea about the functionality of this type of plugin and it could cause some errors in our theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello hemsinlee,

Please do not any confusion between the channel and the video. The channel is only for YouTube and the channel contains more videos. For example, our YouTube channel is tagDiv and there we have a lot of useful tutorials, like this -> https://www.youtube.com/user/tagdiv For a good result using Youtube Video playlist, please ensure that you have entered the correct video id and try to create your playlist adding more than 2 videos. If you add the ID for Youtube playlist, the player will not work because will be the playlist in the playlist. For more information about YouTube playlist, please consult our documentation here -> https://forum.tagdiv.com/video-playlist-2/

If is not what you want to achieve, please provide more details about your desired changes so I will be able to provide a more accurate response.

Thank you for the message!

Hello FarrahGillani,

Unfortunately, I do not understand about what you want to say through “preformatted” text, sorry! Above I pointed you how you can change the default fonts for the theme and the Theme panel where you can set other parameters for all fonts. Please be more specific with your explanation so I can understand and also so I will be able to provide a more accurate response.

Thank you for your understanding!

Hello pajura,

Unfortunately, our upgrade does not affect the quality of the thumbs. Please check our changelog and there you can see what improvements contain the update. On the mobile, this is the behaviour of the theme about image. All of these will be zoomed by CSS code and the image could have a lower quality.
-> http://screencast.com/t/UgLsY52gQ7vG -> http://screencast.com/t/2qwC506j
For more information about our change log, please consult the bottom of this page -> http://themeforest.net/item/newspaper/5489609

Thank you for your understanding!

Hello medeiros7,

If you want to change the background-color for Next/Prev button for your smart list 7, you have to use a bit of CSS code to do that. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td_smart_list_7 .td-smart-list-button {
background-color: red;
}
The result you should see here -> http://screencast.com/t/ORCLV1JLE5Z

Thank you for the message!

Hello Albert,

Unfortunately, our theme does not have such an option to change the design for mobile mode and also, you cannot use the big grid 4 for your mobile mode and the block 18 on your desktop mode. If you want to make additional customizations you have to alter the code from core files and this require custom work. If you want to display more levels in our theme and you are not aware to the steps in this regard, please consider hiring a freelancer/developer to implement this for you because we cannot provide custom work at the moment, sorry!

Thank you for your understanding!

Hello imran,

Please send us an email at contact@tagdiv.com with your credentials (wp-admin) so I can further inspect your setup page. Also, please provide the link to this topic so we can know who you are and what the issue is.

Thank you for the message!

Hello lpecchi,

Unfortunately, the WPML plugin is not a tested plugin and it is not found through our list of tested plugins as you can see here -> http://screencast.com/t/MvYoE9pBqaUN We have no idea about the functionality of this plugin and about the impact over the behaviour of the theme and we cannot provide support for this types of plugin, sorry!
Unfortunately, we cannot say for sure when will be the next theme update and the next update for the Visual Composer sorry! Our developers work hard and only they can decide the exact date when the update will be released.
Please notice that on every theme/plugin update you will be announced through mail.

Thank you for your understanding!

Hello ArthurConan,

Please make sure that your untested plugins which you are using do not affect the behavior of the theme. Please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please make a fresh install via FTP by following this tutorial: https://forum.tagdiv.com/install-via-ftp/ Your settings will not be affected as they are stored in the database. Simply download the latest version of the theme again and install it directly and see if your fonts work.
Unfortunately, I cannot recreate your issue and on my side, the fonts work fine by default.

Hope this helps and let us know how it goes!

Thanks.

Hello T2N,

If you want to have a general code for your embedded you have to use the CSS code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-post-content iframe {
margin-top:20px;
margin-bottom:20px;
}

The result you should see here -> http://screencast.com/t/zDJcLrh1wv

Please notice that is a general code that applies for all your iframe. If you have another iframes in your site, you will have the same values of the margins.

Thank you for the message!

Hello shailenvandeyar,

If you want to disable the latest articles you have to use another page template, like this -> http://screencast.com/t/goYDSZwg and the other block I suppose that is about the sidebar. This feature you can set it from Theme panel. For more information about our Sidebar, please consult our documentation here -> https://forum.tagdiv.com/smart-sidebar-2/ and for page templates, please consult here -> https://forum.tagdiv.com/page-templates-2/

Hope this helps!

Thanks.

Hello shailenvandeyar,

If you want to change the background color and the font color for related posts, you can do it only from the code. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-related-title .td-cur-simple-item {
background-color: red!important;
color: yellow!important;
}

The result you should see here -> http://screencast.com/t/HWRZka8M

Hope this helps!

If is not what you want to achieve, please provide more details so I will be able to provide a more accurate response.

Thanks.

Hello Vencko,

If you want to have the same style for your comments and views you have to use the same class for this. In this case, the class is td-module-meta-info. Try to integrate this class to your elements and then you will have the same style.

Hope this helps!

Thanks.

Hello Marto,

Unfortunately, our theme does not have such an option for your desire. If you want to achieve that you need more additional customizations and this involves custom work. Please notice that is not a simple task and if you are not aware to the steps in this regard, please consider hiring a freelancer/developer to implement this functionality for you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello Chandra Has Reddy,

Our theme uses a lot of predefined thumbnails in blocks and modules. If you check the Theme panel->Block settings area you can see the list with all dimensions of the thumbs wich is used in the theme and which elements -> blocks/modules uses -> http://screencast.com/t/tQuimSer9 If you want to exclude the cropping system wich you have to use the right dimension for your images.

Our theme uses the system of cropping from center to top. The theme uses thumbs to reduce the page size and speed up page loading time. From each image uploaded are generated thumbs for each thumb size used by the theme. Basically, when a post it’s displayed on the page in a block, the featured image displayed is not the one which you uploaded in the media file, it’s a thumb cropped from the original image at the precise dimension. To change the picture orientation most likely you will need a different cropping system. We use a WordPress function – add_image_size() – you can read about it here – https://codex.wordpress.org/Function_Reference/add_image_size – and here – http://www.davidtan.org/wordpress-hard-crop-vs-soft-crop-difference-comparison-example/
Our theme crop (cut) thumbnails in some cases to avoid creating a lot of thumbnails in order to reduce to load more spaces on the server.
If you don’t have the possibility to upload large images you could use a combination of plugins to upscale the thumbs – Thumbnail Upscale and Force Regenerate.

If you want to implement another cropping system for your theme and you are not aware to the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide custom work at the moment, sorry! Usually, we recommend developers from studio.envato.com.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello sid,

Normally the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed: http://screencast.com/t/NqzloVgyUJB. In your case, it’s okay if you are using the same site.

Hope this helps!

Thank you for the message!

Hello willysawa,

Please provide your website URL so I can inspect in closer and also, please provide more details about what you want to achieve because I do not understand very good. Also, you can provide more useful screenshots.

Thanks.

Hello

If you want to change the background color for tending box, you have to check the News Ticker settings and set it from there, like this -> http://screencast.com/t/vfmrNT2q4ak and the result you should see here -> http://screencast.com/t/kVn90rWner

Thanks.

Hello willysawa,

If you want to disable the shadow effect for your slider, you have to use a bit of CSS code to hide it. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-image-gradient:before {
display:none;
}


The result you should see here -> http://screencast.com/t/J06se2zX66Z

Thanks.

Hello

If you want to change the font size for your excerpts and titles, you have to use a bit of CSS code. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-module-title a, .td-excerpt{
font-size:15px;
}

The result you should see here -> http://screencast.com/t/IrjMWknn6vCo

Thank you for the message!