Hello kingmida,

Unfortunately, our theme has not been designed to support as feature video from Facebook, only from YouTube, Vimeo and Dailymotion sorry! You can do this only through some plugins with this functionality or you can try to implement this function in our theme if you want. Please notice that is not a simple task and require to know solid knowledge about hard coding ->PHP/JS/HTML/CSS. If you want to display more levels in our theme and you are not aware to the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide custom services at the moment, sorry!
I have added your suggestion to our list of improvements, we will consider this but we cannot say for sure that it will be implemented in next update because we have a big list of fixes and other new improvements to achieve that are more important and also these things are decided by our developers.

Thank your for your understanding!

Hello atw101,

In order to achieve the best results after you will install the latest update you have to follow some rigorous steps like this -> you have to delete both of your themes, child theme, and main theme. All your customizations from your Newspaper 4 child theme will do not work because all the files from this were changed in Newspaper 6 and as the main theme and also you lose all changes.

Newspaper 6 is a whole new theme so an update from 4 to 6 may cause the same issues as switching to another theme (but we did try to maintain compatibility where ever possible).

Always make a full backup of your current installation – https://codex.wordpress.org/WordPress_Backups and then do a clean update, meaning that we recommend that you delete the old version of the theme before uploading the new one – https://forum.tagdiv.com/how-to-update-the-theme-2/ update also the plugins that come bundled with the theme files from the /plugins folder. In the “how to update” guide is specified that you will have to run the script that will import from database your settings.

The shortcodes have been changed so old ones will not work anymore. Please note that old files customization or custom CSS will not work with the new version and you will have to adjust or re-add them.

Bottom line is that newspaper 6 is a whole new theme built from scratch.
Unfortunately, you will have to clear your agenda and spare a bit of time to adjust all your settings to the new version of the theme.

If you have already Newspaper 6 and you want only to do the update to latest version, you should make this without any problem. All your customization are recorded in the database which is not affected by this update.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello griseltolstow,

In order to achieve best results, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After you have done this, please consult the guide below and then check your social counter and see how it works.

1) Please make sure you have the latest theme version: 6.6.5. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.5 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue. Also, please provide the link of this topic so we can know who you are and what the issue is.

Hope this helps!

Thank you for the message!

Hello FarrahGillani,

In order to achieve best results, please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. After you have done this, please consult the guide below and then check your social counter and see how it works.

1) Please make sure you have the latest theme version: 6.6.5. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.5 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue. Also, please provide the link to this topic so we can know who you are and what the issue is.

Hope this helps!

Thank you for the message!

Hello FarrahGillani,

Please make sure that you have activated Post Vies counts from Theme panel, like this -> http://screencast.com/t/WXOM6HPNIx and then please try to disable all the active plugins, leave just Visual Composer, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Check your posts after this and see how it works and if your problem is still there please let us know.

Thank you for the message!

Hello FarrahGillani,

Unfortunately, our theme does not have such an option to change the default fonts from the theme. Please notice that our theme uses Comic Sans and Roboto to be default fonts in theme. If you want to change these, you have to do only from code. The core file where these fonts are called is td_config.php -> http://screencast.com/t/eTbP56ypdI

If you want to change the color of H2/H3 for the posts, you have to use a bit of CSS code to change it. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.single h2 {
color:blue;
}
.single h3 {
color:black;
}

and for your pages, you should try the following code ->

.page h2 a {
color:blue;
}
.page h3 a {
color:red;
}

Hope this helps and let us know how it goes!

Thank you for the message!

Hello anhbloginc,

Please notice that if your customized files from your child theme are changed in the update, all the information/customization from these kinds of files will be overwritten. Before doing the update, you have to check the changelog and see how files were changed in the update and you can replace it only these files. If your changed files were changed in the update, unfortunately, you will have to re-customize again after doing the update.

Thank you for your understanding!

Hello clubedemidia,

I order to achieve the best results with 7 Days Post sorting, please make sure that you have enabled the following options, like this -> http://screencast.com/t/nFCnwwkFN -> http://screencast.com/t/9xgX3w6E -> http://screencast.com/t/gQENGKYU

Hope this helps and let us know how it goes!

Thank you for the message!

Hello nicolasionia,

If you want to remove the login button from the top menu bar, you have to use a bit of CSS code to hide it. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-login-modal-js {
display:none;
}

Thank you for the message!

Hello freddre,

For an accurate custom CSS code, I need to know your website URL so I can inspect it closer. Please provide your site and also, you can provide some useful screenshots where you show what Ads you want to hide, so I will be able to provide a more accurate response.

Thank you for the message!

Hello Marto,

If you want to remove the WEBSITE field from the comments section for each post when you are not logged in, you have to comment out/remove a snippet of the code from comments.php core file, like this -> http://screencast.com/t/Gowfsn12M9sx and the result you should see here -> http://screencast.com/t/BnQliVlXepr

Hope this helps and let us know how it goes!

Thank you for the message!

Hello raymond673,

Please ensure that you have followed all the steps in order to activate your theme. Please try it again according with our documentation in this case here -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

Hope this helps!

Thank you for the message!

Hello anhbloginc,

Please notice that all the modification wich you have done in your child theme, on the next update, the code will be overwritten. All of the files which you have in your child theme will be changed in the new update, you have to replace it with the updated file and you have to start again to configure it.

Thank you for the message!

Hello

If you want to change the static color for the social icons from the footer section, please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-social-icon-wrap .td-icon-font {
color:red;
}

Thanks.

Hello

Please try to use the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-category-pulldown-filter {
display:none;
}

Thank you for the message!

Hello FarrahGillani,

Unfortunately, our theme does not have such an option to change the width of the sidebar and also we do not recommend doing that because the layout of the theme will be broken. Our theme has been designed to use a width fix both for content and for sidebar.

Thank you for your understanding!

Hello FarrahGillani,

If you want to change your H2/H3 text, you have to set it from Theme panel, like this -> for post content like this -> http://screencast.com/t/41OvtFNvV and for post pages -> http://screencast.com/t/yAv1qWEg Please provide more details about accurate places you want to change them (post, page) and also please show me the place where the preformatted font appears.

Thank you for the message!

Hello mystudent,

I am glad that I could help you!

Thank you!

Hello Desmodron,

Unfortunately, we are unavailable at the moment for custom services, sorry! We are very busy because we have a big list of fixes, improvements and suggestions to implement and we don’t have time for custom services, sorry! Usually, we recommend the developers from studio.envato.com.

Hope this helps!

Thank you for your message!

Hello miguel_a,

Unfortunately, the API implementation addresses only for the advanced user and it is not cover by our support and also, we cannot provide custom services for API implementation, sorry! If you want to display more levels in our theme and you are not aware to the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide custom services at the moment, sorry! All the information about API implementation method you should find in our documentation here -> https://forum.tagdiv.com/the-theme-api/
Usually, we recommend developers from studio.envato.com

Thank you for your understanding!

Hello delfinista,

Unfortunately, our theme does not have such an option for page views but only for post views. If you want to have this option in our theme you can do that only through hard coding or trough plugin with this functionality. Please notice that is not a simple task to implement this and is require custom work. If you want to display more levels in our theme and add some additional options within and you are not aware to the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide custom services at the moment, sorry!

Thank you for your understanding!

Hello Alok_Mishra25,

If you want to change the background-color and the hover color for your social icons fro the footer section, you have to use a bit of CSS code to do that. Please the code below and place it in Theme panel->Cusotm CSS area and the result you should see here -> http://screencast.com/t/k0JR4t3nV1

The code is ->

.td-icon-font {
background-color:green!important;
}
.td-social-icon-wrap i:hover {
color: blue!important;
}

If is not what you mean, please provide more details.

Thank you for the message!

Hello mystudent,

If you want to have around the content area, sidebar and between sidebar and content area a border, you have to use a bit of CSS code to do that. Please try the code below and add it in Theme panel->Custom CSS area.

The code is ->

.td-ss-main-content {
border:1px solid black;
padding: 5px;
}
.td-ss-main-sidebar{
border-top:1px solid black;
border-right: 1px solid black;
border-bottom: 1px solid black;
padding: 5px;
}
.td-pb-row [class*="td-pb-span"] {
padding-left: 0;
padding-right: 0;
}

The result you should see here -> http://screencast.com/t/6uOKRV3MG

Hope this helps!

If is not what you mean, please provide more details about your desired changes so I will be able to provide a more accurate response. Some useful screenshots are welcome for a good understanding.

Thank you for the message!

Hello sgtagdiv,

This issue is known when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello cstibi,

I have added this suggestion on our list of improvements but we cannot say for sure that in the next update this option will be implemented because this is decided only by our developers. We have a big list of fixes, improvements and suggestions to implement. It’s hard to filter them and select which one gets implemented now and which one gets postponed. The developers decide if it gets done or not, though. Until we can do it, you can use the solution above.

Thank you for your understanding!