Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Also if the page was build using tagDiv Composer use only this builder on that page, if you use WPBkery on the page edit it only with WPBakery.

Thank you!

Hi,

That is the way the mobile theme is designed. It displays posts from the featured category. Here is where this implementation is made – https://prnt.sc/mic696 You could probably add a category id like this – https://www.screencast.com/t/NWitsoSZen and insert a category id, so it should display featured posts from that category only, and also change the sorting but this is not tested properly and it could provide unexpected results.

Maybe you want to change the featured cat name -> wp-content/plugins/td-composer/legacy/Newspaper/includes/td_config.php
-> https://www.screencast.com/t/DJGnYPthCW

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Thank you!

Hi,

Please provide me a link were I can inspect your homepage, in this way I will be able to provide you a custom css for the vertical separator.

Thank you!

Hi,

Please replay via email and provide admin login, as well as cPanel or FTP if possible.
also please provide as many details you can about this problem an how this issue appear and where we can see it.

Thank you!

Hi,

If the page was build using WPBakery, then you should have access to edit them, but if those was build with tagDiv Composer or other builder, you can not edit them using WPBakery, we recommend to use with our theme the tagDiv Composer.

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Thank you!

Hi,

Please check this topic about how to remove the h1 from logo -> https://forum.tagdiv.com/topic/problem-for-remove-h1-td-logo/

Thank you!

Hi,

This problem is know and will be fix in coming update, unfortunately I do not know when this will be released, sorry!

Thank you for your understanding!

Hi,

Please check this article about How to force Google to recrawl your website -> https://searchenginewatch.com/2018/04/20/how-to-force-google-to-recrawl-your-website/
In this way google will re-index your url.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

If the problem is still there, please provide some more details and screenshots with the problem you have.

Thank you!

Hi,

All plugins that are tested with our theme can be found in Newspaper > Plugins -> https://www.screencast.com/t/i70rduqUR73
Unfortunately we did not tested Disqus plugin and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins.

Thank you for your understanding!

Hi,

For what I can see the menu i sticky, but the sidebar is not sticky
-> https://www.screencast.com/t/RehqJdCzr
Please check this documentation fore Smart sidebar -> https://forum.tagdiv.com/smart-sidebar-2/

Thank you!

Hi,

You need to set manually the single post template on each category that have the News category -> https://www.screencast.com/t/XbDQHpwW or global on Theme panel ( the individual template will overwrite the general template ) -> https://www.screencast.com/t/pf2XuMz9

Thank you!

HI,

I can not see any view counter on your post -> https://www.screencast.com/t/DGPSAwIbm maybe you forget to clear the cache to see the change.

Thanks.

Hi,

Did you have install the Cryptocurrency plugin install?
You need to install the Cryptocurrency Price Ticker Widget here is what you need to do -> https://www.screencast.com/t/ufiiI5kd -> https://www.screencast.com/t/b6hIS9X62a
-> https://www.screencast.com/t/jJ05fPj3jEV
set the shortcode for crypto in column tex ere it says Please install the Cryptocurrency Price Ticker Widget” , click edit Content https://www.screencast.com/t/j2d4i6aXZX
-> https://www.screencast.com/t/Ct4FbpjV3v

Thank you!

Hi,

Please check this article about How to force Google to recrawl your website -> https://searchenginewatch.com/2018/04/20/how-to-force-google-to-recrawl-your-website/

Thank you!

Hi,

I do not quite understand what you want to achieve, please provide some more details and some screenshots if is possible.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/

Thank you!

Hi,

You need to connect your user profile to Gravatar, please check our documentation for this -> https://forum.tagdiv.com/how-to-set-the-avatar/

Thank you!

Hi,

You need to edit the single post template-> https://www.screencast.com/t/oxTYzl7K8b using tagDiv Composer and set the Related Articles element -> https://www.screencast.com/t/PIVz5Xq0cz

Thank you!

Hi,

There is a an option if you are using the latest post on homepage -> https://www.screencast.com/t/tvE3H6vXNGOZ -> https://www.screencast.com/t/q5fHop3Khh or you can edit the homepage using tagDiv Composer and set a big value for excerpt length -> https://www.screencast.com/t/sVSR7SGmXQ or you can set the excerpt this global in Theme panel -> https://forum.tagdiv.com/excerpts-introduction/ unfortunately there is not option to by show like a list of hyperlinks — like a featured bulletin, sorry!

Thank you!

Hi,

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Also please check the ads documentation -> https://www.screencast.com/t/JvNoeHaZxwJ -> https://forum.tagdiv.com/ads-adsense-overview/ also you can use tagDiv Composer and set ad box were you need to set some ads.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please check the php version to be 7-7.2
If you have problem to set the theme requirements you can ask your host to assist you or you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please check this topic about the Newspaper v9.7 -> https://forum.tagdiv.com/topic/important-new-update-newspaper-9-7/
->wp-content/plugins/td-composer/legacy/Newspaper/parts/single/single_template_7.php

Thank you!

Hi,

If you are using mobile theme plugin theme you can not show the top menu, sorry!
If you are using the responsive mobile version of theme please check this topic -> https://forum.tagdiv.com/topic/top-barmain-menu-assistance-needed%E2%80%BC%EF%B8%8F/

Thank you for your understanding!

Hi,

For the moment all I can do is to provide you this custom css
https://www.screencast.com/t/sPyOmeZLlzvK
.td_video_playlist_column_3 .td_wrapper_player{ width: 76%; height: 100%; } .td_video_playlist_column_3 .td_container_video_playlist{ width: 24%; height: 100%; }
You need to set the code in Theme panel>Custom code>Advance css> Desktop

Thank you for your understanding!