Calin I’m glad you managed to resolve it!
Calin Hello,
That text be translated using the theme panel > translation – https://i.imgur.com/9QurgMJ.png – https://i.imgur.com/m4fgsWb.png – https://i.imgur.com/nn5lpIm.png
Thank you!
Calin Hi,
Just make sure you’re not using the tagDiv Mobile Theme plugin. If it’s disabled, the website will use the responsive version of the theme, and everything displayed on desktop will also be properly shown on mobile.
Thank you!
Calin Hi,
It’s recommended to use a separate cache for mobile devices if you’re using a mobile-specific theme or a mobile theme plugin. This is because the mobile and desktop versions of your site will be different, and using the same cache for both can cause display issues, the first version cached (either mobile or desktop) will be shown to all users.
However, if your website uses a responsive design (the same layout adapts to different screen sizes), then there’s no need to create a separate mobile cache.
Thank you!
Calin Hi,
What I will suggest is to check the theme requirements – https://forum.tagdiv.com/requirements-for-newspaper/ and make a test using only the tagDiv plugin to see if the problem persists.
If the problem is still persisting, please make a backup for the website and please contact us via email at contact@tagdiv.com and provide WP-Admin and cPanel or FTP access. We’ll check it as soon as possible.
Thank you!
Calin Hi srikanth, I’m not 100% sure it can work, but I think it can be used something like this:
https://pastebin.com/fwGEmH3K
Calin Hi,
When this situation occurs, it usually means something is interfering with the theme, causing it to no longer function correctly. I suggest running a test using only tagDiv plugins to see if the problem persists.
Thank you!
Calin Hi,
Please contact us via email at contact@tagdiv.com, and please provide the full license key there. We’ll make a request for it to be checked and all domains that no longer exist will be removed.
Thank you!
Calin Hi,
Only the “Single Post Bg Featured Image” element can be adjusted per height; the element “Single Post Featured Image” uses auto height so the image can be displayed completely. If you try to use a custom css to adjust it, the image will be stretched.
Thank you!
Calin Hello,
This kind of error usually occurs when the theme is activated with the license key, but there’s an issue with the key or it cannot be validated properly.
I recommend checking your license in Newsapper > My License to see if the key is assigned to the current domain. If it is, the error should not appear. However, if it’s not assigned, that’s likely why you’re encountering the error.
Additionally, try disabling all plugins except for the tagDiv plugins to rule out any conflicts. You can also test by setting your permalinks to Simple/Plain to check if the issue is related to your permalink settings.
Thank you!
Calin Hello,
Thank you for bringing this to our attention. Unfortunately, the current theme version is recommended to be used with PHP version 8.3 and has not yet been tested with 8.4. I’ve noted this issue for our developers, and they will check compatibility with the latest PHP version.
Thank you for your patience!
Calin Hi,
Now it appears that the meta for theme-color is set https://i.imgur.com/NyIyPX6.png. What I can recommend is to add some extra meta: https://pastebin.com/TpRbYf01
For this, set the above code in the theme panel > analytics/js code and set the code in the head input https://i.imgur.com/OSKKrpJ.png then save the changes, and clear the cache.
I hope this will help.
Calin Hello,
This is not directly related to the theme, but I will do my best to help you!
If the counter initially works and then after editing it no longer displays, the problem is probably related to the changes you made. I recommend that you carefully review the code you modified to make sure it is correct.
The counter code uses certain classes that apply to all instances where the counter is set. So, if you make a CSS change to one of these classes, it will affect all counters. To fix this, you should add a unique class to the specific counter you are working on. Then, use that additional class to target the subclasses of the counter and apply the CSS to only that counter.
Thank you!
Calin Hello,
If you’re using the tagDiv mobile theme plugin, please disable it. This will allow the responsive theme version to be used, and everything from the desktop version will appear on the mobile version.
If you’re using the mobile theme page https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/ , please clear all cache and disable the cache plugin. After doing so, check if the mobile page is being used. If it is, you’ll need to adjust the cache settings to allow a separate cache for the mobile version.
Thank you!
Calin Hi,
For merging and padding, you can use the CSS tab from any element in the tagDiv Composer:
If you want to add shortcodes, you can insert them in the “Column Text” or “Text with Title” elements. To display widgets, you can use the “Sidebar Widget” element:
This can be positioned anywhere using tagDiv Composer. Just choose the sidebar source you want to display:
Let me know if you need more help!
Calin Hi,
The best approach to create the menu you’re looking for is not to edit the theme files directly, as any changes will be overwritten when the theme is updated. Instead, I recommend using TagDiv Composer along with the Popup Element. You can design your desired menu with the theme builder and use the Popup Element to display it as a mobile menu on mobile devices.
Regarding AMP, the situation is a bit more complicated since the template cannot be edited using the builder; modifications will need to be made directly in the theme files.
Thank you!
Calin Hello,
Unfortunately, there isn’t a built-in option in the theme to set up a redirect for the login modal. This can only be achieved by modifying the theme files.
There are two files responsible for the modal login form, depending on the template you are using:
For the cloud template:
wp-content/plugins/td-cloud-library/parts/tdb-login-modal.php
For the standard template:
wp-content/plugins/td-composer/legacy/Newspaper/parts/header/td-login-modal.php
You’ll need to modify the relevant file to implement the redirect.
Thank you!
Calin Hello,
There are a few situations when the cloud templates can not be imported, so it is essential to make sure that the theme requirements are set as we mentioned in this guide – https://forum.tagdiv.com/requirements-for-newspaper/
If the settings are set and the situation persists, please let me know the pre-built website you want to install and you are facing this situation.
Also, an alternative is to import the template for that demo, which can be done from the Cloud template – https://i.imgur.com/rXvPvP9.png
Thank you!
Calin Hi,
Unfortunately, our theme does not have this type of system built-in, and I’m not aware of any existing solution that would work exactly as you’ve described. To implement this functionality, it would require custom development. At this time, I’m not sure if it’s something that could be added as a native feature of the theme.
Here are some plugins with a similar possibility:
https://wordpress.org/plugins/post-pay-counter/
https://wordpress.org/plugins/wp-postviews/
Thank you!
Calin Calin Hello,
Upon checking the console, it appears that the website is unable to locate an image and is trying to load it from the following URLs:
I suggest verifying whether this image is set as a background under the mobile menu or search background in the EWSapper > Theme Pane > Background section. You can check here:
If the image is present, simply remove it and save the settings. Afterward, please clear all cache. This should help improve the website’s loading speed.
Once this is done, we can check if the website is loading faster and assess what further optimizations can be made.
Thank you!
Calin Hi,
If the previous website is no longer active, please reach out to us via email at contact@tagdiv.com
Kindly provide your license key, and I will initiate a request to check it. We will remove any domains that are no longer active.
Thank you!
Calin Hello,
The latest theme version, 12.7.1, is compatible with PHP versions 7.4 to 8.3.
Please note that we can only provide theme versions listed under Newspaper > Updates. Versions 10 and 11 contain known vulnerabilities and can no longer be offered.
Thank you!
Calin Hello,
For the reset password email, what you should do is to change the email template, this can be done from Opt-in Builder > Settings > Emails, and from there, edit the email notification for Password reset https://i.imgur.com/oPiKNa3.png. Replace the English text with Italian text – https://i.imgur.com/9t5tvtL.png
Thank you!
Calin Hello,
Please make a test and replace the plugins tagDiv Composer and tagDiv Cloud Library with the versions from here:
– https://cdn.tagdiv.com/wp-content/uploads/2025/05/td-composer.zip
– https://cdn.tagdiv.com/wp-content/uploads/2025/06/td-cloud-libraryfix.zip
Thank you!
