Hi,
What you can try is to disable and delete the tgaDiv Composer and tagDiv Social Counter, and disable/delete the plugins. After that, go to Newspaper > plugins and reinstall the plugins from there, clear all cache, and check the results.
I hope this will help you!

Hi,

If you have a new license key, you can reset the existing one by going to Newspaper > System Status, then use the new key to activate the theme.

Typically, a license key is valid for one website. You can review the full ThemeForest license terms here:
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular
– https://prnt.sc/X0AldIM7e7ni

However, we allow each license key to be used on two websites simultaneously, as we understand that most users need both a live and a testing/staging environment.

If the key has been used on more than two domains, additional licenses will be required. Please note that we cannot interfere with domains that are already using the activated theme under your license.

Thank you for your understanding!

Hi,
I understand that you’ve tried using only the tagDiv plugins and the issue still persists. However, did you follow the theme requirements outlined in our guide—particularly the code modification shown here: https://i.imgur.com/UYsywkT.png ?

Can you confirm whether you applied that change? If so, does the problem still occur afterward?
Thank you!

Hi,
None of the above solutions worked? Can you please make another test?> Please test it using only tagDiv plugins to see if the problem persists.
If so, then please make a backup for the website and contact us via email at contact@tagdiv.com and provide WP-Admin access. We’ll check the situation as soon as possible.
Thank you!

Hello,

Please make a full backup of your website and please contact us via email at contact@tagdiv.com and please provide WP-Admin and cPanel or FTP access to the website. We’ll check it as soon as possible.

Thank you!

Hi,

You can change the date format from the top bar by using the settings from the theme panel > header > top bar – https://i.imgur.com/d6o2aAt.png

Thank you!

Hi,
For this you need to create a page and edit it with tagDiv Composer, on that page add the “Form input” element and set the social, set it on “user update for” and set the custom field name, for example – https://i.imgur.com/m5c7AKs.png do the same for all fields you want to have and to submit the new information use the button User Update Form Submit.
Now when the page is done, edit my account page and select the custom pages tab there, set the id of the new page for the account settings and the results will be – https://i.imgur.com/EsluA7i.png
I hope this will help you!

Hello,

For review to be set to the right use this code
body.woocommerce .woocommerce-tabs .panel {
text-align: right;
}

For the Woo Product Block you can use the settings from the block – https://i.imgur.com/j4iB67f.png

For block title if you want you can use a global css like this one
.td-block-title {
text-align: right;
}

Thank you!

Hi,
Please do not make changes to the theme files, as they will not work as you want and will be lost when the theme is updated. Additionally, it can break the theme.
If you have a code that needs to be set in the header or footer, then you can simply set the code in Newspaper > theme panel > analytics/js codes https://i.imgur.com/DdCRtRE.png
Thank you!

Hi,
Can you please provide a link to your webiste were I can investigate the prbolem? Additionally, providing some screenshots of the problem will help me identify it more quickly.
Thank you!

Hello,

If nothing is interfering with the theme, then the column text editor will save the text automatically, so there is no need to have a save button. Also, code like the one from your screenshot can be set in an HTML element; it can be rendered better than in a column text element.

Thank you!

Hello,

Normally, when a color is set in the theme panel (as shown here: https://i.imgur.com/TJ48RHj.png
), it should apply correctly across the site (example: https://i.imgur.com/XX9QDEx.png
).

I checked the meta tag for the color on your website, and it doesn’t appear to be set—it’s as if the color hasn’t been configured in the theme panel.

Could you please verify that the color is set correctly in the theme panel, and test it on a few devices to ensure it’s working as expected?

If the problem persists, and you can provide a temporary WP-Admin access to the website, please contact us via email at contact@tagdiv.com and we’ll take a look.

Thank you!

Hi,

The scroll animation can only be achieved using a combination of CSS and JavaScript.

Regarding the theme functionality: it provides both a main header and a sticky header. These are separate, so you can assign different elements to each one. You also have the option to make the main header row sticky. However, if you do this, the same content will appear in both the main and sticky headers (which is expected behavior, as it’s essentially the same header).

To achieve the desired animation effect, you can use JavaScript along with specific CSS classes. By detecting the user’s scroll position, JavaScript can be used to trigger certain actions—like showing or hiding elements based on scroll behavior.

Thank you!

Hi,
Please make a test only with the tagDiv plugins, maybe you have some extra plugin interfering.
If this is still not resolving the situation, please make a full backup and contact us via email at contact@tagdiv.com and provide a WP-Admin access to investigate the situation.
Thank you!

Hello,
Normaly there should be no h3 on popup buton – https://i.imgur.com/iBTP7uH.png
Could you please provide a link where we can investigate the situation on element?

Hi,
The “ Errors at columns elements: 1(models) : 2(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” most of the time the problem is from a shortcode that is not compatible with our theme or a plugin conflict, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
If is only for one page or a cloud template (it can be on the header or footer, you can change them for tests and see if the problem persists), this is from some settings/shortcodes set on it and it can be fixed using the page revision https://wordpress.com/support/page-post-revisions/

Thank you!

Hi Pritam Singh,
If resaving the permalinks is not resolving the situation, please make sure that you have set all theme requirements as mentioned in this guide – https://forum.tagdiv.com/requirements-for-newspaper/. Make sure this code is set – https://i.imgur.com/Ru7kszn.png
Thank you!

Hello,
Please make sure to clear all cache after you make any changes to your homepage. This should resolve the situation you are having!
Thank you!

Hello,
Yes, you can use MySQL version 8. On my installation, I’m currently running MySQL 8.0.30 and PHP 8.3.12.
Thank you!

Hi,
Please verify that the settings are configured to display the date in the format you specified – https://i.imgur.com/RVDFZpe.png. This is correct, but when it is converted, it is not correctly converted. Do you use some plugins for this? If not, check the wordpress settings for this https://i.imgur.com/03S03LU.png

Hi,
If you want to change the logo URL, use the tagDiv Composer, edit the page/template where the logo is used, select the logo, and set the link you want to use – https://i.imgur.com/lBvPxL6.png. Ensure you set a complete URL (https://www…..)

Hi,
Unfortunately, for the moment, there is no option to change the h3 tag from pop-up title.
What I can recomand as a quick fix is to remove the/hide the title https://i.imgur.com/KIIwZjx.png

Hi,
This can be done, but it’s not easy, as it requires some custom code.
To achieve a similar effect, the best approach is to make the row sticky and position the logo where you want it to appear. After that, you’ll need to apply custom CSS and JavaScript to replicate the effect shown in the image.

Hello,
I see, the problem is taht the theme version you are using is not old is very old, it is from 2016, what I will recomand is to create a stagin, update the theme there and with the last Newsamag version make a test to see re results in https://search.google.com/test/rich-results those should be passing.
Thank you!

Hi,
If you want to use featured video and audio, then select those options too – https://i.imgur.com/WUJCYBT.png also, if the fields are not at the bottom of the article, check in the sidebar (scroll down https://i.imgur.com/J5NBSWQ.png)