Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2
You need to access your host and use this code in your htaccess file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Let me know how is works!
Thank you!

Hi,

Please notice we’ll TRY to answer only on the questions you asked, for other questions if you want to get an answer you’ll need to extend your support, or we’ll not longer answer ti your questions, also will be implement very soon a system for these customers how do not pay for support.

Thank you for your understanding!

Hi,

Please make sure that your code is working on default theme of WordPress.
If your code is working on default WordPress theme should work with our theme too, you need to set the html code in post -> https://www.screencast.com/t/lGvodcwc77 and the java-script code in Theme panel>Custom code>Custom java-script -> https://www.screencast.com/t/hUZ9kZSB5d
Please notice that we do not tested any kind of code Booking.com Affiliate with our theme.

Thank you!

Hi @StefvE,

Seems to refer to a cloud template. Please check if the cloud library plugin is active. If it’s not activate from the theme plugins panel
– https://www.screencast.com/t/jkiSSjvsdX
Let us know if this solves the problem.

@expathos please make sure that all previous plugins are activate a tagDiv Composer too.

Thanks

Hi,

Unfortunately, this issue happens due when you are using a single template default, sorry! It seems that we forget to add shortcode “<?php echo $td_mod_single
-> get_social_sharing_bottom();?>” in “loop-single.php”. For example, you have style1 then you can add your custom shortcode at wp-content/plugins/td-composer/legacy/Newspaper/parts/single/loop-single-1.php

We consider fixing this issue in our future updates as soon as possible.

Hope this helps!

Sorry for the inconvenience!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please make sure that you click on Default fonts like this -> https://www.screencast.com/t/oeKoBca1hcH
If there is still a problem please provide some more details and some screenshots.

Thank you!

Hi,

We have not taken any action regarding the support periods until now but we will slowly start to respect envato rules regarding the support and we suggest you extend your support if you still need our help with your website.

Thank you!

Hi,

Try the code below and place it in Theme panel -> Custom CSS area.

.comment-respond #reply-title, .comment-respond .submit{
text-transform: capitalize;
}
.td-menu-item a, .widget_search span, .td-post-source-tags span, .widget_blog_subscription span{
text-transform: capitalize!important;
}

Thank you!

Hi

Please notice that your support period expired ( Supported until: 2017-01-16 ) we suggest you extend your support if you still need our help with your website or add extra keys that have support.

Thank you for your understanding!

Hi,

Please check the WordPress version that you are using.

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there is still a problem, please provide some more details, some screenshots and a link were I can inspect this problem.

Thank you!

Hi,

The Newspaper theme update brings a change for the customers that use WP Bakery Page Builder with our Theme:

When you’ll be updating to the Newspaper 9.7 version, you’ll need to activate the tagDiv Composer to keep the Newspaper theme functionality you’ve previously used.
Otherwise, you will have basic WordPress functionality, complying with Envato WordPress Requirements – https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements

Single image elements work differently in each of the builders, but they use the same shortcode. So there will be design loaded from each builder resulting in a conflict.

Thank you for your understanding!

Hi,

If you want to change the category featured for mobile theme plugin you can make this from wp-content/plugins/td-composer/mobile/front-page.php
-> https://www.screencast.com/t/nzTK270s
Just make sure that the category you set it is in your website and have some post in that category.

Thank you!

Hi,

Each settings from Theme Panel have a short description -> https://www.screencast.com/t/KhVhUfnUNui

If you have more questions let me know!

Thank you for your understanding!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

If there is still a problem, please provide some more details, some screenshots were I can inspect this problem.

Thank you!

Hi,

Now that file can be find in -> wp-content/plugins/td-composer/legacy/Newspaper/includes/shortcodes/td_block_related_posts.php
-> https://www.screencast.com/t/ACUBRTvhc8

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

If there is still a problem, please provide some more details, some screenshots and a link were I can inspect this problem.

Thank you!

Hi,

Those are the headers blocks -> https://www.screencast.com/t/6ya7bBLbr7e and is applied like this -> https://www.screencast.com/t/UmIZFmMfa1i

If you have more questions let me know!

Thank you!

Hi,

I made some test with WPForms and for me is working normally -> https://www.screencast.com/t/ytx1T0aoC3vr please make sure that you configure the wpForms link in documentation -> https://wpforms.com/

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please provide me a link were I can inspect this problem and some more details about this problem, in this way I will be able to provide you an working answer.

Thank you!

Hi,

In order to have the GDPR Cookie Consent you’ll need to set the code in Mobile theme -> https://www.screencast.com/t/GePW6j4n0p

Please notice that your support period expired ( Supported until: 2018-07-12 ) we suggest you extend your support if you still need our help with your website.

Thank you for your understanding!

Hi,

I checked some post in amp version and these are working normally -> https://www.screencast.com/t/v6AuUWSsq please provide some more details about how you get that error.

Thank you!

HI,

Please make sure that your changes in CPT sidebar position for that post are save, if those are please check that post, is possible to need to clear your cache.
You can set sidebar global in theme panel and individual on each posts, the individual settings will overwrite the global settings.
Sidebars tutorial -> https://forum.tagdiv.com/sidebars-tutorial/

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/

If there is still a problem, please provide some more details, some screenshots and a link were I can inspect this problem.

Thank you!

Hi,

Please check the settings from theme panel -> https://www.screencast.com/t/H7CFzAKVw7 set the option with tagDiv Composer-> https://www.screencast.com/t/OAoAK9oUu make update on post -> https://www.screencast.com/t/vcQoLkQByxc now check the date of that post -> https://www.screencast.com/t/sKbLrp1jz also you can can sort after modified date -> https://www.screencast.com/t/VSePr63B

Also the modified date on post can be set with tagDiv Composer on single post template -> https://www.screencast.com/t/eYkeLqbCqV -> https://www.screencast.com/t/3qCSo9Nxtt

Please notice that your support period expired ( Supported until: 2017-06-14 ) we suggest you extend your support if you still need our help with your website.

Hope this will help you!
Thanks.

Hi,

You need to set up a Tracking code from Google -> https://support.google.com/analytics/answer/6086097?hl=en after that please make sure that you code have the form from our example.
-> https://www.screencast.com/t/aFUzPhNPr8

Thank you!

Hi,

Unfortunately that setting will apply the background color only in posts with that category, sorry!
If you want to change the category background color on blocks please check this similar topic -> https://forum.tagdiv.com/topic/how-can-i-show-the-category-of-each-post-on-the-thumbnail-of-the-post/

Thank you for your understanding!