Hi,
I checked the website and the only difference I see is related to the padding on columns – https://i.imgur.com/7AgCmwD.png – https://i.imgur.com/IYW4RI3.png if is the same footer then the problem can be caused by an extra plugin and usually this plugin is WP Bakery, please check it and if the plugin is enabled, please disable it and the problem should be resolved.
Thank you!

Hi,
The author box is usually display on articles, but in case you want to display the same author on all categories, then you can use a cloud category and using tagDiv Composer you can use an author box element to display an author – https://i.imgur.com/ROd2bCV.png -https://i.imgur.com/dshEKzq.png
Thank you!

Hi,
You can use the class of post and check the id or class of ads – https://i.imgur.com/x2XWW1p.png
I hope this will help you!

Hi,
Did you replace the tagDiv Composer with the one provide by my and the editors still con not use tagDiv Composer? Is the license key assigned on the domain? Can you provide some screenshots?

Hello,
Thank you for bringing this to our attention. The change log can be viewed here – https://tagdiv.com/newspaper-changelog/
Thank you!

Hi,

Ok, I see that the menus are the same, so I will recommend to use the set the cloud header template as global, this can be done from Cloud templates – https://i.imgur.com/LDowYyZ.png this will apply the cloud header on entire website and the problem will be resolved.
Also, if you want to have a different cloud header on a page, on category or single template you can assign an individual template directly from the page/template from manager – https://i.imgur.com/9gmvt0o.png – https://i.imgur.com/bOLq46Y.png

Thank you!

Hi,
This situation is usually related to cache plugin. Please check your cache plugin settings.
I see you are using LightSpeed cache. To prevent LiteSpeed Cache from interfering with your WordPress themes and plugins, focus on the following: Purge All On Upgrade should be enabled, Auto Purge Rules for Publish/Update should be set to include common page types like the front page and homepage, and Serve Stale should be disabled to avoid serving outdated content.
Thank you!

Hi,
You’re not being unreasonable at all, 502 errors can be frustrating, especially when paired with limited support and a self-hosted (Synology) environment, the only thing is that this is not covered by the support team and we do not have enough resources to help. But here is a point of view \bBased on the log and your setup, here’s a detailed plan to help you troubleshoot and fix the issue:
PHP Fatal error: Uncaught Error: Call to undefined function gzencode() ...
This means your server is trying to use the gzencode() function (used for GZIP compression), but the function isn’t available/usually because the zlib PHP extension is not enabled.

Other Notable Warnings:
– you’re using create_function() in functions.php
– WP_POST_REVISIONS is declared more than once. Make sure it’s only defined once in wp-config.php.

Hi,
The process is the same, if you want an ad in a place you can set the ad box element in that place using tagDiv Composer and use one of the 3 provided options of use ads – https://i.imgur.com/9aEF3ae.png
Thank you!

Hi,
If this situation with ads is only on chrome, then is related to an ad box that you are using, I will recommend to try in incognito and see if the problem persists, if not, then is form a browser extension you have.
Related to the menu, this is only on chrome? also the menu is working when you are logged in? Can you provide a link to the website to check the problem?
Thank you!

Hi,
This is because by default there is a margin bottom, what you can do is in css tab to set margin bottom 0 or the 16px (the px you want to has as space) – https://i.imgur.com/cjMwC7B.png
Thank you!

Hi FilipeNunes,
As I mentioned above a key can be used on 2 domains. So because you had the subdomain and now you have the production website and the key was used on both is not the problem.
Checking this image https://i.imgur.com/egCnk2I.png the problem is related to something else, most f the time is related to an extra plugin that is interfering, please do a text using only tagDiv plugins and see if the problem persist. Also, another situation can be related to permalinks, you can do a test using the simple/plain permalinks and see if the problem is resolved.
Also, you can contact us via email at contact@tagdiv.com and provide temporary wp-admin access and we’ll do our best to help.
Thank you!

Hello,

The social icons from the mobile menu are coming from the Theme Panel -> Social/Apis -> Social Networks -> https://i.imgur.com/kKYIECB.png remove/edit them after your needs.

Thank you!

Hi,
Most of the time shortcode are se in functions.php and it can be set in functions.php in a child theme, but I can not say if this will work or not or how to adjust the code. Unfortunately for this you’ll need a developer to help you with the code and create a new filter.
Also, the ads if are adsense ads will be display bas on users search on google.
Thank you!

Hi,
I understand what you mean, unfortunately for the moment there is no option, sorry! Currently you need to create a plan with the number of credits you want the user to by, most of users used 3 plans, something like this: 5 credits, 10 credits and 50 credits and the user has the possibility to buy the credits multiple times.
Thank you for your understanding and sorry for this inconvenience!

Hi,

The only option in our theme that takes the videos automatically from youtube account is the video playlist element – https://i.imgur.com/w9h9Q3S.png – https://forum.tagdiv.com/video-playlist-2/ also you can set 3 videos inline in different ways, but fixed videos, not videos that will automatically update (this can be done only if you use a playlist or chancel and the element video playlist for youtube with api key).

Thank you!

Hi David,

Thank you for taking the time to share all that with us. I’ve passed everything along to our developers, and they’ll take care of it in the upcoming update.

Much appreciated!

Hi,
Can you please provide some screenshots? I will need a screenshot from wp forms with the form and id and one from the page where the shortcode is set and hos it is set. Also a link to the page where is set will help. Make sure that if you set the shortcode with tagDiv Composer, you set it in a column text or text with title element in code/text zone – https://imgur.com/DSSni9j
Thank you!

Hello,

To reduce the queries you can check the fallow.
Check if you are using ajax pagination, mega menu many blocks (the theme is making a query for each block in part and if you are using mega menu each element as mega menu makes queries, also ajax pagination make quires to database), also make sure that you use lazyload for images.
Other type of settings that can reduce the numbers of queries: use a good cache plugin, use object cache (redis), and use flex block cache – https://forum.tagdiv.com/use-flex-blocks-cache-option/
In addition, it’s a good idea to identify what’s consuming your server resources. Tools like Query Monitor and Code Profiler can help you pinpoint high CPU or resource usage caused by plugins, themes, or database queries.

Thank you!

Hi,
The Big Grid Flex 3 will slide only on mobile, on desktop will not slide, but a similar layout has the Big Grid Slide that can slide on both desktop and mobile – https://i.imgur.com/4mf9Ok6.png
Thank you!

Ok, I reverted the mobile menu from the original header.

Hey, thanks a lot for your time and for the suggestions, we really appreciate them and will definitely keep them in mind moving forward.

Just to give you a bit of context: our demos are mainly meant to be presentations, and when they get a bit more complex, it can be tough for users to figure out how to edit or use them. That was the case with the East Coast Check Pro demo, the devs decided to include just the essential options to give a basic idea of what’s possible with the Newspaper theme.

Thanks again, and hope you have a great day!

Hi,
Can you please provide me with some screenshots or something related to those unknown URLs? Also, a link to where I can find them would help in investigating the situation.
Thanks!

I already replay here – https://forum.tagdiv.com/topic/need-assistance/

Hi Nikki,

This is what you can do:
– Clear all caches – Browser, WordPress cache plugin, and CDN (e.g. Cloudflare).
– Use normal URLs – Make sure you’re not visiting /amp/ or ?amp=1 versions.
– Resave permalinks – Go to Settings > Permalinks and click “Save Changes.”
– Check theme settings – Some themes have built-in AMP/mobile modes. Disable any AMP options.
– Remove AMP redirects – Check .htaccess for AMP rules and remove them if present.
– Redirect old AMP URLs – Redirect /amp/ or ?amp=1 to the regular post using a plugin or .htaccess

Thank you!