Hi,
Unfortunately this is the only one that is working with the plugin for Google’s web stories. If you use a popup modal as menu it will display the Google’s web stories in it. We did our best to resolve the problem that could be resolved with the plugin you are using, even if that plugin is not teste with our theme.
Thank you for your understanding!

Hi,
If you are using a standard single post template, the inline ads should be set in the theme panel, if is a single from cloud, then you need to set the ad on post content using tagDiv Composer. You can check more in our guide from here – https://forum.tagdiv.com/post-template-ads/
Thank you!

Hi,
Normally one of the conditions to share the featured image along with the title is to have og:image and it appears you have it https://i.imgur.com/wS6uLny.png and now is working – https://i.imgur.com/NyVIDCe.png
Thank you!

Hi,
This problem can be resolve if you edit the Newspaper theme and in functions.php file (wp-content/themes/Newspaper/functions.php) at the end of the file add the code from here -> https://pastebin.com/uAw5du5k then go to Newspaper theme panel, click on save settings button and check the social share if now are displayed.
Notice. After the social share are back the added code needs to be removed from wp-content/themes/Newspaper/functions.php

Also, if you want we can do this for you, for this please contact us via email at contact@tagdiv.com and please provide temporary wp-admin access, we’ll check it out as soon as possible.

Thank you!

Hi Lamiaa,
It will be need to set using the Opt-in builder under the page account the post list shortcode (Posts List shortcode is the setting called “Show only posts bought with credits”), you can check more in our documentation from here – https://forum.tagdiv.com/credit-system/ – https://i.imgur.com/bOwbI6Y.png

Thank you!

Hi Jason,
The pre-built website you are using is using the ad box element to display banner and the ad box element have 3 options, to set the code source from the theme pane, to insert in that ad box a banner (image) and to set in the ad box de code directly. In this case the banner is used and you need to manually edit it using tagDiv Composer go on each banner and remove it from image ad tab – https://i.imgur.com/ynFCd3b.png – https://i.imgur.com/MsgyFdu.png
Thank you!

Hi,
If you are using a mobile page for the frontend page, then i will suggest on mobile to replace the image set as background with an image that is set using img structure, for this use the element “”single image”.
Thank you!

Hi,
This situation is general for many plugins – https://wordpress.org/support/topic/wordpress-6-8-update-issues/
We know that this can be with our theme plugin too and our developer team will check it and fix it. The notice will not cause any problems on the website or with using the theme properly. Unfortunately for the moment the only way to stop it is to disable the debug.
Thank you for your understanding!

Hi,
All SEO plugin check the post content identically and if the content do not have images, links and text then it can not interpret it (this is how is will all builders that set the content with shortcodes that on backend do not display the text, images, links …)
Thank you!

Hi,
This can be done if you are using a cloud header, this can be edited using tagDiv Composer
There are more ways to do this, one of the solutions is to use a row or inner row and set it in 2 columns – https://i.imgur.com/5MrjXC2.png one for menu and one for live search element, anther solution is to set the elements in the same column and make sure that both element have the option for “make inline” enabled – https://i.imgur.com/MKgXe2u.png – https://i.imgur.com/UKhq8FM.png
Thank you!

Hi,
This is not a problem, a license key can e sued on 2 domains – https://i.imgur.com/Ul5vxpR.png – https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
Maye you are facing other problems, is the theme activated (appears as registered?) can you check the My License section on website http://www.elephantdechaine.net if no, then please do a test using only tagDiv plugins and if the problem persists, please contact us via email at contact@tagdiv.com and provide a temporary wp-admin access, also include the link of this topic to can identify you.
Thank you!

Hi Bernd,
If you’re referring to having a link that takes you to the full post when you click on the excerpt, I’m afraid the theme doesn’t has that option. Sorry about that!

Hi Ritu,
Yes, we can totally check the problem, for this I will first recommend to create a full backup for your website and only after that contact us via email at contact@tagdiv.com and provide temporary w-admin access and cPanel or FTP. Also, please include the link of this topic, so we can identify you faster.
This situation appears only in specific conditions, this is why it’s happening only on some conditions.
Thank you!

Hi,

If I’m right is the problem isolate on a single page, right?
The line of conde you mentioned seems to be related to css tab on desktop version (if I’m right, you have set on an element a value that is not correct normally in that place you should use numbers with px and % for example 10px or 10% – https://i.imgur.com/f2tmw4E.png). Please use tagDiv Composer to check the css tab for your elements to see if there are other types of values then those mentioned by me.

Thank you!

Hi,
This situation is because this website is using a boxed layout https://www.planet-mexiko.com/wirtschaft/wirtschaft-handel-export/ (do to the background image) – https://i.imgur.com/mHvFNwm.png – https://forum.tagdiv.com/background-introduction/
To have the same results you’ll need to remove the background image and make sure that your website has no longer the option for boxed layout.
Thank you!

Hi,
We are glad that you manage the situation!
Have a nice day!

Hi,
The error seems to be related to an external post type and the subscription plugin, mainly the lockers that are provided by this plugin. Lockers aren’t however active for the external posts – https://prnt.sc/rBCQaBb382dN so the option to set a locker doesn’t even appear in the post edit screen, but seems to resolve the problem – https://i.imgur.com/odOozKU.png
Thank you!

Hi,
I believe that what you need is a bit more complex. What you can do is to use the Lock Content in a different ways, on rows – per page and cloud templates – https://i.imgur.com/HE9HH0z.png (can be done with tagDiv Composer), on cpt per sections using the locker – https://i.imgur.com/eVmONIH.png on cpt content (make sure you enable the option in the theme panel for that cpt – https://i.imgur.com/J9hWr0n.png) – https://i.imgur.com/nUe6f63.png
You can check more about the locker in our documentation – https://forum.tagdiv.com/lockers/
Thank you!

Hi,
A 502 Bad Gateway error is an HTTP status code indicating a problem between two web servers. The server acting as a proxy or gateway received an invalid response from another server. This means the website you’re trying to access is having trouble relaying information from another server and encountered an error.
My recommendation is to contact your host and ask them for help.
Thank you!

Hi,
Normally this situation happens when you are not using the responsive version of the theme and you are using the tagDiv mobile theme plugin or a mobile page and the cache plugin you are using do not have an option to cache and deliver the mobile version separate from desktop version.
Thank you!

Hi,

If the theme is not updating automatically the plugins then it is possible to get an message, maybe “ajax error”? If so, then means that some settings are interfering with the theme and are preventing the theme plugins to be installed automatically. The fastest solution in this situation is to update manually the theme plugins, for this I will recommend to update the theme at the last version, 12.7.1 and get the theme package from the themefores from your account (you’ll download the full package and if the plugins can not be installed automatically buy the theme, then you can install the plugins manually from plugins > upload and selecting the plugins from the theme you are using).

Thank you!

Hi,
You’ll need to have access to cPanel or you can ask your host to help you and set different php versions for your website so you can test it. – https://support.cpanel.net/hc/en-us/articles/4891132637079-How-to-change-PHP-version-for-a-domain
Thank you!

Hi gpeter,

Now the WP Rocket has this option automatically integrated, so there is no longer need an option to enable it – https://docs.wp-rocket.me/article/708-mobile-cache
Thank you!

Hi,
For this you need to set the row or inner row (depending what you use) in 2 columns like this – https://i.imgur.com/XIvd7Q6.png – https://i.imgur.com/wF1VTB5.png then just drag the elements in the columns how you’ll like to be.
Thank you!

Hi,
Unfortunately there are no options to do this. It can be done only if you change or overwrite the css from the theme (here is a similar topic – https://forum.tagdiv.com/topic/modify-breakpoints/) but if is all about the navigation menu, then you can set it and use it on each view port you want and hide it from those you do not want. This can be done on cloud header with tagDiv Composer.
Thank you!