Hi,
Please provide some screenshots with the theme panel ads and a link to your website were I can investigate this situation.
Thank you!

Hi,
For this you can use the steps indicate by us in this guide – Thumbnails – Fix strange looking images on blocks
Thank you!

Hi,
Ok, it appears that the website is blocked for a part of countries, so I us a VPN to check it out.
Now, I see that on homepage you have a different header, so I believe that maybe one of the theme plugins is no longer installed? Please go to Newspaper plugins and make sure that you have installed and activate the tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack (I believe that you do not have the standard pack that brings the old templates).
Thank you!

Hi,
If you are using a cloud header, then you can use tagDiv Composer to remove the popup login (Header login element) then create a page that you want for login and make sure that tagDiv op-in builder is installed (from Newspaper > plugins), add in that page the page login element – https://i.imgur.com/vPrsKZi.png and set the menu login element in header section. Doing this you’ll get a login page like this one – https://i.imgur.com/hlGEVcN.png – https://demo.tagdiv.com/newspaper_downtown_pro/tds-login-register/
Thank you!

Hi Lamiaa,
1. Yes, using tagDiv Composer, you can select the block and check in Layout in section for exclusive label, from there you can on/off the option or change the text – https://i.imgur.com/g0rdbcE.png
Thank you!

Hi,
That one is not an actually newsletter (newsletter is this one https://forum.tagdiv.com/the-newsletter-plugin/) is a popup element that display the page id that has been set there and if I’m right is using some elements from tagDiv Opt-in Builder plugin (please check in Newspaper > plugins to see if the plugin is installed/enabled – https://i.imgur.com/Daas0Zl.png
Thank you!

Hi,

If I’m right this is a know situation with the jetpack plugin – https://wordpress.stackexchange.com/questions/101933/visual-editor-not-working-when-jetpack-plugin-is-active
What you can do s to disable the plugin and check if the problem persist, if is back to normal you can enabled back the plugin and try to disable only the option for Jetpack module (go to wp-admin/admin.php?page=jetpack_modules disable Shortcode Embeds model this will work).

Thank you!

Hi,

Ok, what you can do is to make sure that you cleared all cache from your website and no cache is apply when you are logged in.
If the problem persist, please go to Newspaper > System status and click on reset key, after that use the key to reactivate the theme (make sure no cache is apply on backend)
I hope this will help you!

Thank you!

Hi,
There are no problems, the options are working, but maybe you misunderstand how those options are working. The theme panel is only a holder for the ads code and the ad box is a theme element that can be set using tagDiv Composer and this provides the option to choose the ad sources from the theme panel -> https://i.imgur.com/NCkRFCc.png or to set an image as banner directly in ad box – https://i.imgur.com/7auZwYq.png or to set the code you want directly in ad box – https://i.imgur.com/xVTkR9W.png
You can check more in our guide – https://forum.tagdiv.com/ads-adsense-overview/
Thank you!

Hello,

There are a few theme settings that can increase database and resources consumption.
The largest data table the theme keeps in the database is the theme panel and the backups for it. From what I remember these are called td_010 and td_010_settings. What you could do is to adjust the number of backups, by default there are 5 of them. You could set it to 1 backup here -> https://prnt.sc/qZBjZo2p3bVu Other than this, it will require manually cleaning the rest of the autoloaded options.
Check if you are using ajax pagination, mega menu many blocks (the theme is making a query for each block in part and if you are using mega menu each element as mega menu makes queries, also ajax pagination make quires to database), also make sure that you use lazyload for images.
Also, check if you have enabled the post view count per articles, this is using ajax and request extra resources, also all filters base post view count consume extra resources (all popular filters).
In addition, it’s a good idea to identify what’s consuming your server resources. Tools like Query Monitor and Code Profiler can help you pinpoint high CPU or resource usage caused by plugins, themes, or database queries.

What I will recommend is to create a full backup for your website, in special for database and after that to try to clear the database; for this you can try this guide – https://hostadvice.com/how-to/website-builders/wordpress/how-to-optimize-wordpress-database-using-wp-sweep/
I hope this will help you!
Thank you!

Hi,
This situation can be related to some options from the cache plugins. Can you please check the settings to be as in this guide – https://forum.tagdiv.com/wp-rocket-and-newspaper-theme-optimization-guide/
Thank you!

Hi,

This is not a theme option, they are using an extra plugin to do this. If you can provide a website that has Facebook comment box I can let you know the implementation/plugin used.
Also here is a guide that can help https://www.wpbeginner.com/plugins/how-to-install-and-setup-facebook-comments-in-wordpress/

Thank you!

Hello!

I’m sorry to hear that.
You can request a refund here: https://themeforest.net/refund_requests/new

Thank you!

Hi,
You can use this custom css -https://i.imgur.com/W7UPGHN.png
.postid-24357 .custom_html-2{
display: none;
}
The css code can be set in the theme panel and you can duplicate it and just set the article id, example:
.postid-1 .custom_html-2,
.postid-2 .custom_html-2,
.postid-24357 .custom_html-2{
display: none;
}

Hi,
Unfortunately using the mega menu there is no option to achieve that, sorry. Maybe it can be done using some custom css and js, but I do not know if it is a good solution.
An alternative is to use a popup menu and set on it a page and this can be set on full width – https://forum.tagdiv.com/modal-popup/
Thank you!

Hi,
I see, but when you are logged in the mobile and desktop version are display the latest content? If so, then indeed is something form cache.
Also, if you want I can take a closer look, for this I will need a temporary wp-admin access, this can be provided via email at contact@tagdiv.com
Thank you!

Hi,
All those 4 domains are using the theme?
Checking the image, the key is used on more the 2 domains how it should normally be used and ho it is allowed, therefore the theme can not be used on those domain that has the status inactive – https://i.imgur.com/uYqkTT7.png so if the problem you mentioned is on one of those domains then this has nothing to do with the above replies, this situation appears when a license key is used on more then 2 domains. Normally a license key is for 1 website, please check the ThemeForest license specifications here – https://themeforest.net/licenses/standard – https://themeforest.net/licenses/terms/regular -> https://prnt.sc/X0AldIM7e7ni
We allow the key to be used on 2 websites at the same time because we consider that most website owners require a testing website besides the live website, and the theme must be activated there as well.
If you used the license key on more than 2 domains, then it will require more license keys. Also, we can not interfere with the domains that are online and use the theme that has been activated with the license key.
Thank you for your understanding!

Hi jasm90,

I’m truly sorry you’re feeling this way, and I completely understand your frustration, especially knowing that you’re one of the few customers who actively support us and have a valid subscription. It’s disheartening to see you disappointed, and I want to sincerely apologize for any inconvenience caused.

We know you’re not like others who come to us with long-expired support and still expect help, and we genuinely appreciate your ongoing trust. That’s why it pains us even more when we’re not able to resolve things as quickly or easily as we’d like.

The issues you’re facing are, unfortunately, quite complex. When it comes to problems that require deeper investigation, like code reviews or custom implementation these are beyond what the support team is equipped to handle directly. We wish we could do more on the spot, but these kinds of tasks need involvement from a developer, and we’re not able to allocate that instantly.

Regarding forum responses, we aim to reply within 24 hours during the work week (Monday to Friday). Support requests made Friday evening or over the weekend are typically addressed first thing Monday morning.

For your current situation, what I can do and I genuinely hope this helps—is reach out to one of our developers and ask if they can take a look at your site when they have a bit of free time. Please note that this might take up to a week.

If you’re okay with that, here’s what we’ll need from you:
– A full backup of your website and database
– Temporary access to your WordPress admin (wp-admin) and cPanel
– Please email this information to contact@tagdiv.com and make sure to include a link to this forum topic so we can identify your case and assign it properly.

Once again, I truly regret the trouble you’ve experienced, and I appreciate your patience and understanding more than I can say.

Hi Lamiaa,
Unfortunately there ae no options to customize the payment form, but what can be done is to hide the option fields that you do not need (for the moment this is possible only with css and only for optional fields – https://i.imgur.com/h8CtKyz.png).
Thank you for your understating!

Hi,
That option is referring to the “time ago add text” if should be before or after the date – https://i.imgur.com/ENw378D.png – https://i.imgur.com/uekWy25.png
Thank you!

Hi,
The error seems to be related to an external post type and the subscription plugin, mainly the lockers that are provided by this plugin. Lockers aren’t however active for the external posts https://i.imgur.com/uZRxQAF.png so the option to set a locker doesn’t even appear in the post edit screen and this should resolve the problem.
Thank you!

Hi jtoney,
What @Anamaria means was that you need a developer to create the necessary adjacence in the theme element you want to use to can display the Relationship Field Type (the theme do not have the option to display relationship field).
Thank you!

Hi,
Please enter the code from the bottom of this guide https://forum.tagdiv.com/requirements-for-newspaper/ this one -> https://prnt.sc/Bvwah_U4BTtk in the htaccess file. Then please check if the problem is solved. It should be fixed after entering the code. In case it is not, please provide make a full backup and contact us via email at contact@tagdiv.com and provide admin login for the website and also access to cPanel – https://thecongresspost.com/cpanel
Thank you!

Hi sirakghroyan,

1. We have a guide for how the theme can/should be activate: How to Activate the Theme – https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/

2. Yes, this is allowed, since most of the websites needs an test website we decided to let a license key to can be used on 2 different domains. Now in case that you do not need a test domain you can use the key on 2 main domains -https://i.imgur.com/RkbNaj7.png

Thank you!

Hi,
If all the api’s for the socials that you are using are set in the theme panel and only on social counter element are not working, then it will be need to make a backup for your website and contact us via email at contact@tagdiv.com and provide a temporary wp-admin access to investigate this situation. We’ll check it out as soon as possible.
Thank you!