Hello,

To set a page to full width (or a cloud template), you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg
If you want to make the layout full width, then to change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF

Thank you!

Hi,
In 90% of similar situation there was a problem caused by an extra plugin, so what you should first try is to make a test using only tagDiv plugins and see if the problem persists or not. In case that the problem persists, open the inspector and check in console if there are any errors.
Thank you!

Hi,
This situation can appear if in the theme panel in under the them fonts > general there is set the style italic – https://i.imgur.com/vYN0Xk2.png then the results will be – https://i.imgur.com/XbjRFvM.png
Thank you!

Hi,
Please change it with a different image and make sure that the image you’ll select is full size and has a good size – https://i.imgur.com/u6eVLMZ.png normally this should be at least the same width with the width of the element that will hold the image.
Thank you!

Hi,
What can be done is to replace all standard template and standard blocks with cloud template and flex blocks and after that to disable the tagDiv Standard Pack plugin, after that a good part of css will be removed.
Also, check if you are using css in live css – https://i.imgur.com/RyLF3vQ.png
Also, please check if the plugin has any option to remove unused css
Thank you!

Hi,

I see, you are using a standard template, so the sidebar is created in appearance > widgets – https://i.imgur.com/kW94sR6.png – click on element and change the text – https://i.imgur.com/xOeg0tv.png

I hope this will help you!

Hi Rajender Singh,
I see that you are using standard templates and not cloud templates, but the mode that the block works is the same, the Related Articles will display only article s on the same level, so if you are in a subcategory, then will display only articles from that subcategory. If you want to change it you’ll need a developer that know how to change the code in wp-content/plugins/td-standard-pack/Newspaper/includes/shortcodes/td_block_related_posts.php file so it will work as you need.
Thank you for your understanding!

Hi percezioni.
You need to make sure that the social network are set with the full link (https://www….), please check in the theme panel > social > social networks – https://i.imgur.com/YnsOKLz.png make sure that if you have a social there is the complete link to that social. Next step will be to check on pages and cloud templates, the social networks, those are set using tagDiv Composer and not the theme panel settings, but the link should also be the full – https://i.imgur.com/aajksb1.png (set the full link)

Thank you!

Hi,
Please exclude those classes in ewww image optimizer and cache plugin
td-modal-image
wp-image-
This should resolve the problem.

Hi,
Unfortunately I don’t understand how this is supposed to work, based on the screenshots this is beyond support, but what I do know and maybe it will help you is that on the loop-single.php file this code https://pastebin.com/dBQEUhdA can be used to display the subtitle. Maybe this will help you, if not then I’m afraid you will need a developer to help you.
Thank you for your understanding!

Hi,

That is a shortcode that will render if a specific plugin is installed, in this case is need to install the wpforms plugin – https://wordpress.org/plugins/wpforms-lite/ create your own form and replace in the above shortcode the id with your form id and it will render your form.

Thank you!

Hi,
Unfortunately this is a custom solution what are you asking and for this you’ll need a developer that know how to create a shortcode that can render per article, because if is not rendering per article it will display the same content on all articles (the situation from now). Maybe this guide will help you = https://www.wpbeginner.com/wp-tutorials/how-to-add-a-shortcode-in-wordpress/
Thank you!

Hi,

From the theme panel > social networks you need to remove the social networks and this will remove theme from standard headers and mobile menu. But in case that you are using a standard header template and not a cloud then this method will remove the socials from both (desktop and mobile) versions. So, if you are using a standard header and footer then you’ll need to use the above css.

The expanded subcategories on mobile menu can be achieve on cloud header were you can use a popup element as mobile menu and you can create the mobile menu in a page using tagDiv Composer and you can use the element list menu, that one can be configurate to display by default the menu expanded. This can be done only if you are using a cloud header.

If you are using the standard header then you can try this custom css:
.td-mobile-main-menu .sub-menu {
max-height: max-content;
opacity: 1;
}
.td-mobile-content .td_mobile_submenu > a .td-icon-menu-right {
display: none;
}

Thank you!

Hi,

I will do my best to try to explain it again. This solution will work only when you are on that page.
1. Using tagDiv Composer – https://i.imgur.com/zlZijIf.png select the element you want to scroll to and set a class – https://i.imgur.com/uPV1adq.png
2. Add a button and in section “scroll to class” set that class – https://i.imgur.com/mz1C0qU.png save the setting and the anchor will work.

There re also other ways to add anchor links using the editor on articles content – https://www.wpbeginner.com/beginners-guide/how-to-easily-add-anchor-links-in-wordpress-step-by-step/

Thank you!

Hello,

I see, in this situation what i recommend is to create a full backup and please contact us via email at contact@tagdiv.com please provide a temporary wp-admin access and a link to this topic. We’ll check it as soon as possible and we’ll try to resolve the mentioned problems.

Thank you!

Hello,

If that file is indeed missing, then yes, if the tagDiv Composer plugin is reinstalled the file will be add back. Now if the problem is only sometimes, them most probably the problem is related to something else and it can be related to a cache that is delay the js file, in this situation what you should do is to skip from delay the js file tdAjaxSearch.js

Thank you!

Hi,

If the problem still persist please contact us via email contact@tagdiv.com and provide temporary wp-admin access and if possible cPanel or FTP access and we’ll further investigate the problem.

Thank you!

Hi,
If you’re encountering an infinite loading screen after clicking Save Settings in the theme panel, the issue is likely related to admin-ajax.php. To diagnose the problem, please open your browser’s developer console and check for any error messages.

This behavior is commonly caused by admin-ajax.php being blocked by modSecurity, your hosting provider’s firewall, or certain security plugins or server modules.
Thank you!

Ok, if the problem is from SiteGround plugin then check if there are any settings to exclude those classes from optimizations:
td-modal-image
wp-image-
I hope this will help!

Hi,

I think that you are using tagDiv Composer on a single post template and you manually typed the article name, right? this is why is happening this. You should use the element Page Title this will automatically get the article title – https://i.imgur.com/M3b8E2a.png

Also, If you edit the single post template and add something on it (example your image or shortcode) then this will be display on all articles that are using that single post template. If you want the content to be unique you should set it directly in article content (using wordpress editor), not on single post template.

Thank you!

Hi,
If is a single post template from cloud, then it can be edited using tagDiv Composer, select the elements and changed the title – https://i.imgur.com/JAUfuHO.png – https://i.imgur.com/SXiycu0.png
Thank you!

Hi,
If you are referring to using anchor links, you can do it easily. You need to set an extra class on the element, for example, I set it on the “Single Post Comment” => https://i.imgur.com/EewW11X.png and set the class on the element icon or button, in Scroll to class => https://i.imgur.com/O3x7xpV.png -> https://imgur.com/xqIOgu0
Thank you!

Hi,
You can edit the website using tagDiv Composer select the elements you want to edit and use the right click to open the menu to delete, duplicate, copy … elements
If you want to have only one section, then it will be need to remove the elements you do not want/need.
Here is a video tutorial for how you can work with tagDiv Composer – https://www.youtube.com/watch?v=SoGQ0d5kIBg&list=PL6CsDkMaejhoHETIWoxnRB4zefz8L8PYg
Thank you!

Hi,
Please load the image in full size not thumb – https://imgur.com/UVlTXgy
Thank you!

Ok, this situation is because one one element you have set the padding right to 10% https://i.imgur.com/IrVLqqa.png (you need to check the column padding or if you can not find it you can use this custom css to overwrite it.
.category .td_block_wrap.tdb_category_description {
padding-right: 0px;
}
Thank you!