Hi,
I understand you and the problem, but please also understand that this is not caused by us. Please contact us by email and provide the license for which the support has been extended in order to check it with the envato team and see if it is possible to solve it and offer you a refund.
Thank you for your understanding!

Hi Jakub,
So you’ll need to create modules (you can add the element you’ll like on your block, like title, image, date, custom fields for ACF ….) that will display the data you wont for your CTP to be display on Flex Block Builder – https://i.imgur.com/FXiIsYA.png – https://i.imgur.com/a8TkqlA.png – https://i.imgur.com/TujQWUA.png
I hope this will help you!
Thank you!

“/amp, <- This url is the only error, so isn’t it a non-serious problem that can be solved if the amp plug-in is disabled?"
When the amp will be disabled that link will no longer be available on the website, but the problem remains with those links that are already indexed on google and contains the /amp, so until the website is reindexed by google those links that are ending with amp should have a redirect, after the website is reindexed and there are no longer links contains amp termination the redirect can be removed.

Hi winipnews, it is possible that instead of buying a new license, the support for an already existing license has been extended.
Please contact us by email at contact@tagdiv.com and provide us with the current licenses and we will check and inform you what can be done next in this situation.
Thank you!

Hi simchris, you are right, for the moment there is no option to remove those elements and the easier solution is a custom css to hide the comments and post count elements. Now in case you want to remove them so will no longer be loaded on the page, then you need to edit it in the file – wp-content/plugins/td-composer/legacy/Newsmag/parts/page-author-box.php – https://i.imgur.com/yWViXaj.png
Thank you!

HI,
I just check this on my install and I have the same versions like you and for me is working, so what can be is a plugin interfering. Can you please do a test using only tagDiv plugins?
Let me know the results!

Hi,

1. “Delete all information < – where and how?" This depends on the information that you want to delete. 2. “Save Permerink <- I don’t know how to remove cache"
To save the permalinks – https://i.imgur.com/pngaNiE.png

To clear your browser cache:
On your computer, open Chrome.
At the top right, click More. Delete browsing data.
Choose a time range, like Last hour or All time.
Select the types of information you want to remove.
Click Delete data. If you delete cookies while signed in to Chrome, you won’t be signed out of your Google Account.
To delete the cache from the website you need to use the options provided by your cache plugin.

The AMP plugin that is listed in theme plugins is not the theme plugin, is the one that is compatible with our theme and it can be used with tagDiv Mobile theme.

To redirect the AMP version of a page (e.g., http://www.domain/my-text/amp) back to the original page (e.g., http://www.domain/my-text), you can use a server-side approach, such as using an .htaccess file for Apache servers. Here’s how you can achieve this for both:

RewriteEngine On
RewriteCond %{REQUEST_URI} ^(.*)/amp$ [NC]
RewriteRule ^(.*)/amp$ /$1 [L,R=301]

Thank you!

Hi paolamanciagli, if the problem is still persisting for you, please contact us via email at contact@tagdiv.com and provide a temporary wp-admin and FTP access to investigate this problem.
Thank you!

Hi paolamanciagli, Newsmag 5 works just fine for me. Maybe you have an extra plugin interfering or some custom settings from host.
If the problem is still persisting and you agree we can take a look, for this it will be need to contact us via email and provide a temporary wp-admin access to the website and a FTP or cPanel. Also, include the link of this topic to can identify you.
Thank you!

Hi,
Related to fonts, if it is a single post template, then the font need to be changed using the tagDiv Composer

For the problem with cache and correct mobile version can you please contact us via email at contact@tagdiv.com and provide a temporary wp-admin access. We’ll check a closer look at this problem. Also, please include the link of this topic in email.
Thank you!

Hi Kevin, the tagDiv Standard Pack plugin can be installed from Newspaper > plugins – https://i.imgur.com/GSICNer.png
Thank you!

Hello,
Unfortunately there is no option that can be used to do this when the mobile theme is used, sorry!
Thank you for your understanding!

Hi,
The WP Rocket it’s ok, so it is no need to remove it, but if you use Cloudflare and is not using the premium version (Cloudflare APO, only this version has the possibility to deliver different cache per viewport when there is a mobile theme or mobile page template used), so in your case you should set the Cloudflare on pause for your domain where you have a mobile page.
Let me know the results!

Hi,
What you need is to stop indexing feed urls in search console – https://support.google.com/webmasters/thread/200228102/how-to-stop-indexing-feed-urls-in-search-console?hl=en -> https://www.youtube.com/watch?v=-RhocMSiEjY
Thank you!

Hi,

” … the mobile version is showing the desktop version only!!!!” – this is related to cache, you need to have separate cache for mobile and desktop. From hat I can see you are using WP Rocket and this cache plugin has this option activated by default – https://docs.wp-rocket.me/article/708-mobile-cache
Now another cache on your site is from CDN (Cloudflare), using a different mobile template you need to use the Cloudflare APO version – https://developers.cloudflare.com/automatic-platform-optimization/reference/cache-device-type/ only this one will provide different cache on mobile and desktop.
Thank you!

Hi Manoj Chekkilla, so our theme is normally work with any type of ads, you can use any, you just need to have approve for your account ads and set them properly, for example our theme is using ad box element and you can chose as source the ads from the theme panel, or you can set the ads code directly in the ad box using the tagDiv Composer.
I just checked the website and now I see that you save ads on both mobile and desktop so I belie that you already manage the to resolve out.

Hi Muktipolice,

I apologize if my previous explanation was unclear. When using the tagDiv Mobile Theme plugin, pages need to be recreated in the mobile editor. This applies specifically to pages, as you can see in the following links:

Mobile Theme Introduction – https://forum.tagdiv.com/mobile-theme-introduction/
– https://imgur.com/FqDJw8V

This is how the tagDiv Mobile Theme is designed to function—it doesn’t use any builder content.

If you prefer a responsive version of the site that mirrors the desktop content, you can simply disable the plugin, and everything will display the same as it does on desktop.

Thank you for your understanding!

Hello,
To resolve this problem please go to wp-content/plugins/td-standard-pack/Newspaper/includes/shortcodes/td_block_17.php and replace the code from that file with the code from here – https://pastebin.com/3n2rLRT0 or contact us via email at contact@tagdiv.com and provide temporary wp-admin access to the website and we’ll make the modification for you.
Also, the fix will be in the coming theme update.
Thank you!

Hi muktipolice, please disable the tagdiv mobile theme plugin and the problem will be resolved.
When the tagDiv Mobile theme is used, then for each page you need to create a different mobile page using the mobile editor, if this is not used with mobile editor, then will no content be display.

Hi,
What I can suggest first is to clear all cache and disable the cache plugin and after that check if the theme plugins are enabled, you need to have tagDiv Composer and tagDiv Cloud Library (I’m sure that now you have them) and fir standard blocks like block 14 you need to install the tagDiv Standard Pack plugin.
If the situation persist, please contact us via email at contact@tagdiv.com and provide a temporary wp-admin access and a link to this topic to can identify you faster.
Thank you!

Hi muktipolice, what I can suggest is to ask the support team of the plugin you are using, they will know the right steps for how to do it.
All that I can do is to provide some guide from google – How to redirect all AMP pages to non AMP pages

Hi,
It appears that you open the iframe and is not close with > please use this code – https://pastebin.com/bpLjzKxH
I hope this will help you!

Hello,
You can use an icon element from font awesome plugin – https://forum.tagdiv.com/how-to-add-icons-in-menu/
I hope this will help you!

Hi Kevin, usually this situation can appear only if the theme plugins have not been installed, so what you need to do after you update the theme is to make sure that the theme plugins are also updated and installed. Also, you can install theme when you want from Newspaper > plugins – https://i.imgur.com/sLtv97c.png you should have tagDiv Composer and tagDiv Cloud library installed.
Thank you!

Hello,
To help you with this problem you’ll need to contact us via email at contact@tagdiv.com, provide the license key and make sure that the domain that should not use the key is no longer use that license key or is no longer use the theme or is no longer exists.
Also, please understand us that we can provide support only between Monday – Friday:
8:00 AM – 17:00 PM (GMT+2)
Thank you for your understanding!