Calin Hello,
Did you use the theme option -> https://forum.tagdiv.com/how-to-update-the-theme-2/ to make the update or did you use FTP/cPanel?
If you want we can check it, for this you need to contact us via email at contact@tagiv.com and provide temporary wp-admin access.
Thank you!
Calin Hello,
Normally you need to have the tagDiv Standard pack enabled, this can be done from Newspaper > plugins.
After that, if you want to set those templates in a child theme you need to use our guide from here -> https://forum.tagdiv.com/the-child-theme-support-tutorial/ once all files that are needed are set in the child theme, the files from the child theme will overwrite those from the plugin, therefore t select the template, you just need to select the post style that you have edited.
Thank you!
Calin Hi,
Can you please provide an example to be sure that we correctly understand the question? If you can provide some screenshots, those will help a lot.
Thank you!
Calin Hello,
this situation with the comments was reported only by a few users, and after some tests with one of the users, it was discovered that the problem was not with the theme. We tried to recreate this problem for ourselves but we didn’t manage to catch it, so at this moment we don’t know exactly if it is caused by the theme or something else.
Our developers insisted that we ask the users who have this problem to let us inspect the problem on staging, but as we said so far only one user agreed and this problem was a little different and was not caused by the theme.
If you still have this problem on Newspaper v12.1, please create a staging and contact us by email at contact@tagdiv.com to provide us with your staging login data so that we can investigate this problem and solve it once and for all
Thank you!
Calin Hello,
This can be done in 2 wayes, you can contact us via email at contact@tagdiv.com and let us know the key that has been used for that localhost and we’ll do a manual request, or you unassign the license from Newspaper > system status, but this can be done only after a period of time is pass.
Thank you!
Calin Hello,
There is an animation set in the background and that animation has 1s to apply – https://i.imgur.com/BXX4e5N.png Maybe if is removed the image will be loading faster.
Also, it can be from the cache, it is possible to set the CSS and js to be loaded only after the entire content has been loaded.
Thank you!
Calin Hi Vishwa Raju,
This can be done using some image elements from tagDiv Composer and you need to set each image and link on the image in part-> https://i.imgur.com/xN2pQ8j.png . Another solution will be with the revolution slider -> https://www.sliderrevolution.com/manual/editing-images-in-template-modules/
Thank you!
Calin Hi,
From the cloud, you can get blank templates for cloud templates, templates, and sections. If you want to add a page, this can be done from the pages section -? https://i.imgur.com/ChyRWu0.png
For posts you got a single post template, now, for pages, there is no template n cloud, only pre-build pages, sections and blocks that are pre-made.
Thank you!
Calin Hi marcelo,
We didn’t test the Elementor plugin with the Newsmag theme, but I believe that this should work at least for pages.
Thank you!
Calin Please contact us via email at contact@tagdiv.com and please provide wp-admin and cPanel access. We’ll check it as soon as possible! Please include the link to this topic to can identify you.
THank you!
Calin Please contact us via email at contact@tagdiv.com and please provide wp-admin and cPanel access. We’ll check it as soon as possible!
Calin Hi,
That is the only htaccess file you have? usually one of them is in the wp-content folder.
Also, you can check to see exactly from where is coming using the console -> https://i.imgur.com/SdmAJmr.png
It can be from the security module, or wordfence, or another security plugin.
Thank you!
Calin Hi,
You need to go into plugins and delete the tagDiv Composer, after that, please go to Newspaper > plugins and install the plugin from that place.
Thank you!
Calin Hi,
If you want, we can take a look at it and maybe we can find the risen of this problem. For this, we need wp-admin and cPanel access. Also, you need to have a full backup for the site. If you agree and you can do this, then please contact us via email at contact@tagdiv.com and we’ll try to help you as soon as we can.
Thank you!
Calin Hi,
There are a few tips that you can do to reduce the number of requests. Normally each option and block from our theme is using a database request.
First make sure that you do not have errors in the console, for example, this one -> https://i.imgur.com/7qAccpc.png and this one https://i.imgur.com/8VOhlRu.png this background can be removed from -> https://i.imgur.com/Cx0PD2L.png
Also, you can use a plugin to detect each element are the requests, for this, you can try the Query Monitor.
Thank you!
Calin Ok, we’ll check it as soon as we can!
Calin Hi,
This is not a theme problem, it seems that the problem has been caused by the case plugin you are using -> https://i.imgur.com/xeSY6wQ.png this is interfering with the theme javascript and CSS. Most of the time is related to the minify CSS and javascript options.
Thank you!
Calin Hi,
For me seems to work ok -> https://i.imgur.com/UWOUIRX.jpg -> https://i.imgur.com/fk5eOsS.jpg please force refresh the page after you set the Youtube ID or self-hosted URL with tagDiv Composer on the row.
Thank you!
Calin Hi, yes, that is the javascript code that is blocked. It can be blocked by some security host settings (for example it can be blocked by wordfence or -> https://i.imgur.com/dW0WPWN.png), or from a deny code set in the htaccess file -> https://i.imgur.com/MZjJaHG.png -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
I hope this will help you!
Calin Hi Whambam32,
Unfortunately, this option is not in our theme, but it can be done very easily using a dedicated plugin for ads, for example AdRotate Banner Manager – AdSense Ads & more.
I hope this will help you!
Calin Hi,
The problem has been resolved in that version, unfortunately, most of the security plugins are using the < 3.5 not <=. -> https://wpscan.com/vulnerability/993a95d2-6fce-48de-ae17-06ce2db829ef
What I can recommend is to manually change the version of the plugin from 3.5 to 3.6 or delete the plugin and reinstall it from Newsmag> plugins, should come with v3.6 to avoid security plugin complaints.
Thank you!
Calin Hi leagcooks,
The 403 is a Forbidden error, most of the time is related to a security code set in the htaccess file -> https://i.imgur.com/7e1bLpn.png -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
I hope this will help you!
Calin Hi,
Most times when this happens it is related to a cache or object cache, for example, if you make a new setting in the theme panel, after you refer to the browser, that setting remains or the old one is displayed. If it is the old one, then it is clearly from an object cache -> https://i.imgur.com/wmRBo1d.png
Thank you!
Calin Hi, from what I can see in the picture, that problem is related to a javascript code that is blocked. Unfortunately, I can’t tell you just from the picture if the problem is with the theme or some plugin.
If you wish, we can inspect this problem, to do this you must make a full backup for the site and contact us by email at contact@tagdiv.com where we’ll need wp-admin access.
Thank you!
Calin Hi,
If I’m right these extensions are from the amp plugin -> https://i.imgur.com/8GQ0bpd.png, but if you are using the mobile theme + amp or the mobile theme only for amp, then there should be no problems.
If you are already using them, please make a full backup and provide wp-admin login and cPanel via email at contact@tagdiv.com to investigate this problem.
Thank you!
