Hello,
I just checked your website and I see that the mobile speed is not bad -> https://i.imgur.com/uMhOlLp.png what I can recommend and could help you is to disable google fonts. Also, make sure you use a lazy-loading option -> https://i.imgur.com/eQD7YWI.png And the last recommended would be a cache object that could help you.
Thank you!

Hi deuja14, if you want that design for your post share buttons then you need to use a single post template, edit it using tagdiv composer and set it like this: drag a new row and set it in the post share buttons, then make the row sticky -> https://i.imgur.com/wmYxxiP.jpg then just use this custom CSS:
.tdb_single_post_share {
position: absolute;
left: -150px;
}
.tdb_single_post_share .td-social-sharing-button{
display: block;
}
The results will be like this -> https://i.imgur.com/RfBrxPL.jpg
Also, it can be done on standard post templates with the right custom CSS.
Thank you!

Hi Skincruncher,
I see that you have set the header menu item, but it is not in the header section but in the content -> https://i.imgur.com/Y5XGjc5.png please drag it on the header section after that drag another element on the mobile header section.
Thank you!

Hi, usually when the website becomes HTML then some theme plugins are not enabled. It can be tagDiv Composer, tagDiv Cloud Library, or tagDiv Standard pack.
Now, if you want we can check this for you, but for this, you’ll need to contact us via email at contact@tagdiv.com and we’ll need you to provide wp-admin access.
Thank you!

Hello,
If you want you can do a request for the custom work and some developers will do this for you -> https://tagdiv.com/submit-a-request/
Now what I could recommend to you would be as follows, not actually install the ‘Chained News Pro’demo and just use the cloud templates of this demo. These can be taken from Cloud templates using the tagDiv Cloud Library. The homepage can also be taken from there. In this way, all that will change will be strictly the appearance of the site.
If you want to do this, we recommend you try on staging or subdomain, not directly on the live site.
I hope it helps you.

Hi mustaphalaoui,
From what I understand, the problem is with the responsive version. Can you please give me a link to test the problem with the mobile phone? Maybe there are some errors in the console.
Thank you!

Hi propagare, is this problem happening for any Youtube video you use? Or for a specific one? Can you please provide the link to that video to test it on my install?
Thank you!

Hi Aarti Shah,
Please check if you have the last theme version, v12.1, and in case you have it and the problem persists, please remove the Instagram account from the theme panel. If you agree, we’ll like to investigate this problem, but for this, we’ll need wp-admin and cPanel access to your website, those can be provided via email at contact@tagdiv.com
Thank you!

Hi scohen, for this please edit the homepage using tagDiv Composer, then go down to the footer section and select the row, after that check in CSS tab -> https://i.imgur.com/HEi6FQw.png
I hope this will help you!

Hello,
A license can be used for a maximum of 2 domains. This means that if you have 4 sites, you need at least 2 licenses. Check in Newspaper > my license and replace the license on the sites where it does not appear assigned. To do this you will have to connect to those sites and go to Newspaper > System status, from there press the license reset button and use the new one to reactivate the theme.
I hope this will help you!

Hi,
I think I am referring to the recurring payment, for the moment this option is not implemented, it will be added only in the next update of the plugin (until then you will have to do this operation manually). At the moment, tests are being done with recurring payments on stripe, after which I think it will go to paypal as well.
Thank you for your understanding!

Hello,
I see, for this problem, you’ll need to contact us via email at contact@tagdiv.com and you need to provide wp-admin and cPanel access. We’ll check the problem and try to resolve it as soon as possible.
Thank you!

Hi thalesbrandao,
I’m glad that you manage the situation!
Have a nice day!

Hello,
I believe that it is possible to have something that is blocking the theme panel to save the settings. Usually, this can be checked using the browser console. Most of the time it is a restriction code set in htaccess -> https://i.imgur.com/mXzkPMo.png or a security module like wordfence.
I hope this will help you!

Hi chrisspread, what can be done is to be sure that the cloud template are not indexed, this can be done using the Yoast SEO plugin -> https://imgur.com/6BRLmIs
After that, you need to ask google to re-index your website. After that, the links should be removed from google results.
Thank you!

Hi,
A solution for this is to use the steps from this guide -> https://forum.tagdiv.com/set-block-inside-post-content/
I hope this will help you!

Hi,
Can you please provide some screenshots? Also please check if tagDiv Composer is enabled, this plugin can be installed from Newsmag > plugins.
Thank you!

Hi dimitrisv, there is an option on tagdiv composer for this, but it is apply on each cloud template in part, so you need to check each cloud template you have -> https://prnt.sc/eIkXvl-y-m2R

Hi,
If the option for mobile cache is enable then should not be such problems -> https://prnt.sc/G708sdFvS-Sn
If you agree, we can take a look, for this he needed temporary wp-admin access, this can be provided by email to contact@tagdiv.com
Thank you!

Hi,
I think that the priority for you is to recover your site and prevent these attacks, please try the steps in this topic -> https://forum.tagdiv.com/topic/turkish-hackers-group-hackzzers-continues-to-spread/#post-456470
Let us know the results!

Hi,

When your website has been hacked, then are more steps that need to be done, because most of the times hackers leave a way to can get back on your website.
-> https://www.siteguarding.com/en/what-to-do-if-your-website-has-been-hacked#
To prevent your website to be hacked indeed is not enough only to install the theme, you’ll need to add extra settings and plugins for security. For this you can check this guide:
https://www.hostgator.com/blog/3-easy-steps-that-protect-your-website-from-hackers/
Indeed, Wordfence or other plugins for security are necessary.

I hope this will help you!

Hi,
This is strange I just teste it on mentioned browser and for me is ok – https://prnt.sc/Y6u60v_aSwsT maybe you have some extensions on that browser, can you please check it in incognito?
Thank you!

Thank you, the problem will be checked as soon as possible.

Hi,
Yes, our theme also uses jQuery, but this should not prevent you from being able to use your function.
Thank you!

Hi,
It can take up to 24 hours if it is during the week, if it is between Friday and Sunday then it takes a little longer.
Thank you!