Hi,
The CPT archive template should be added in the coming theme update.
Thank you!

Hi bananaj,
Yes, now from Newspaper v11.5 our theme provides cloud templates for CPT too, in v12 new improvements have been added – https://themeforest.net/item/newspaper/5489609 – https://forum.tagdiv.com/custom-post-type-support/ and more will be in the coming updates.
Thank you!

Hi Tommycreative,
If you are using the mobile theme – https://i.imgur.com/v6xXFSo.png, did you disable it on the homepage where you have the responsive version or the mobile page template?
Thank you!

Unfortunately, it is a separate app for mobile, I do not know how to help you, sorry!
It is the mobile theme, and it can be used in the above-mentioned option, and on the responsive theme, it can be connected as a part of the code to prevent the live search.
As for the normal wp search, this can be used only if is implemented in the theme or if you find a plugin for it.
Thank you!

Hi,
I see, this is a message for the mobile version. What it can be done is to set some padding for buttons and set a bigger text using CSS, or you can use the mobile theme plugin, which can be enabled from Newsmag > Plugins.
Thank you!

Hi,
The amp version is only used for the mobile version to deliver the website from the google cache. Once deactivated, the user will access the website directly.
Now some effects, there are users who claim that the amp helps them index and rerank on Google, but at the same time, there are also users who have dynamic content on the website and claim that for them the amp is not relevant and has no effect on the site.
Thank you!

This can be done only if you need to disable the amp plugin from the plugins.

Hi,
In the last email in which I replied to you, FTP access was requested to fix the problem, but I have not received any results from you https://i.imgur.com/bYaCbVJ.png But, I’m glad that in the end the problem was solved using the backup.
Thank you!

Hi,
First please do a full backup and please update the theme to Newsmag v5.2.2 after that in case the problem is still persisting, then please check the plugin conflict, please test it only with tagdiv plugins enabled, in case the problem is resolved, then enabled the plugins one by one until you found the one that is causing the problem.
Thank you!

Hello,
I checked your website and I see that you have an error in the console – https://i.imgur.com/X2V1fdc.png, this one is related to Rocket loader from CDN, please disable it and set its settings like in our guide – https://forum.tagdiv.com/cloudflare-cdn/
Also, after the error is resolved and the problem persists, please do a test using only tagDiv plugins, in case the problem persists, then please contact us via email at contact@tagdiv.com and please provide wp-admin access and also include the link of this topic to identify you.
Thank you!

Hello,
I’m glad you managed to solve the problem, if there’s anything we can help you with, please let us know!
Thank you!

Hi,
This option can be disabled only if you are using the mobile theme plugin – https://i.imgur.com/AxODtgi.png
Thank you!

Hi,
Unfortunately, this situation can be resolved only if the amp plugin is disabled, then all the views from mobile and desktop will continue counting.
Thank you!

Hi,
It looks like something is interfering with the theme style. The one that is not correct looks more like an amp version. Can you please check if this is not a plugin conflict? Please do a test using only tagDiv plugins and see if the results are the same, also please clear all cache you have.
Thank you!

I see that the counter is correctly counting each refresh/open of the post -> https://i.imgur.com/DLpsYBp.png – https://i.imgur.com/Hx0xmmd.png I believe the problem is coming from amp https://i.imgur.com/4WIogjy.png normally the theme counter is not counting when the amp is enabled https://i.imgur.com/4WIogjy.png and I believe that most of the visitors are mobile users. I think that there is that difference.

Hi loverblessed,
We thank you for your honest feedback, and we are sorry that the latest version is a problem for you and does not help you! We also have feedback from users who are satisfied and who have been waiting a long time for this update for the new options that have been introduced.
Not all sites are the same, maybe for some users it works perfectly, and others encounter problems. We try our best to help everyone as much as we can.
Thank you for your understanding!

Hi,
Please try this code , please set the code in this place -> https://i.imgur.com/SspkttD.png
I hope this will help you!

Hi thilina36,
I recommend you do some investigations to see if your website does not has some malware or some injected code, usually, those are providing this kind of problem.
WordPress Hacked Redirect? How To Clean Website Redirect Malware
Thank you!

Hi,
Do you also use google analytics? If yes, please also compare the results with those from google analytics and see if the difference is the same. Also, if possible provide a link to a post so I can check is the counter is ok.
Thank you!

Hi,
If the cache is on, please check if this option is also enabled in the theme panel -> https://i.imgur.com/1rvCd9x.png
Also, the real and unique value for your visitors is given by Google Analytics. Our post-view counter should count any post-visualization, even if the post is visited twice by the same person and that’s why it can appear some difference.
Thank you!

Hi, let’s please continue this via email until we resolve it!
Thank you for your understanding!

Hi,
I believe that you are referring to opt-in builder -> https://forum.tagdiv.com/tagdiv-opt-in-builder/ to be able to use locker and subscribers -> https://forum.tagdiv.com/subscriptions/
Thank you!

Hi,
The CORS policy is not resolved -> https://i.imgur.com/dhnoleg.png please try this guide -> https://medium.com/@dtkatz/3-ways-to-fix-the-cors-error-and-how-access-control-allow-origin-works-d97d55946d9
Thank you!

Hi zenka,
Unfortunately, our theme set the important element when the font is set on elements. For example if the font is set on default, then there should be no important, but if there is a font set, then that element will be applied. What I mean is that the important is set using js for the elements where is used a different font size than the default one. Also, most of the CSS from our theme is generated by the js.
My suggestion is if you are using a single post template to edit it with tagDiv Composer and remove the font from post content like this -> https://i.imgur.com/Une7inC.png
Thank you!

Hello,
The same license key can be used for the live website and staging -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
You can use it for staging, this will not interfere with the live website.
Thank you!