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Calin
tagDiv Staff

Hi Bill Fleak,
Unfortunately, we do not have a list with events plugins that can be used with our theme without problems. The only tested plugins with our theme are those -> https://i.imgur.com/m2qRj2g.png
From what I remember I’ve seen those mentioned plugins on websites that are using the newspaper theme, but I can not say which one is working better and provide less or no conflicts. What you can do is to do some teste with both of them.
Thank you for your understanding!

Calin
tagDiv Staff

Hi Peter_86,
If the problem is only with one page, there here is what you need to try:
– be sure that you have all the theme plugins that you have before the update (composer, cloud, standard pack … ).
– it is possible to be something that corrupted that page, what you can do is to try to use a page revision -> s https://www.wpbeginner.com/beginners-guide/complete-guide-to-wordpress-post-revisions/
I hope this will help you!

Calin
tagDiv Staff

Hi,
Yes, if is possible to provide wp-admin access, then we’ll take a look at it. Please contact us via email at contact@tagdiv.com and please provide wp-admin access and include the link of this topic to understand the problem and to identify you. We’ll check it as soon as possible.
Thank you!

Calin
tagDiv Staff

Hi,
I see, what I can suggest in this case is to torn off the google fonts and use a custom fonts -> https://forum.tagdiv.com/font-customization/ in this way the website will load less external resources and should became a little faster then before.
I hope this will help you!

Calin
tagDiv Staff

Hi,
I did some more checks and it seems to be ok -> https://i.imgur.com/AlSE3Uu.png it is allow to have different images size per view port -> https://developers.google.com/search/docs/appearance/google-images
Thank you!

Calin
tagDiv Staff

Hi,
I believe that it is usually happening only when you are not logged in, in this case the problem can be caused by a cache, image optimizations, CDN.
Thank you!

Calin
tagDiv Staff

Thank you for sending the email! Our team will check it as soon as possible!

Calin
tagDiv Staff

Hi sanjeevkk,
“Regular pages – The content of custom pages (ex. Contact Us page), present on the main theme, doesn’t appear on the Mobile theme, because the last one comes with it’s own editor and the possibility to add content that’s specially designed for mobiles. “
For more details please check our guide for mobile theme plugin -> https://forum.tagdiv.com/mobile-theme-introduction/ -> https://i.imgur.com/DoITyMe.png
Thank you!

Calin
tagDiv Staff

Hi,
First you need to be sure that you are using standard ads and not auto ads.
For standard ads, there are some extra code (for css) that can be used. For this you have an example on this article -> https://support.google.com/adsense/answer/9183363?hl=en
I hope this will help you!

Calin
tagDiv Staff

Hi for4you,
In such situations it is good to always test on staging or on a subdomain and see how the transition from one theme to another proceeds, and only after everything is ok, act on the live site, preferably at a time of the day when the traffic on it is low.
What must be taken in consideration is if the theme that was used has a builder with which pages and posts were made, in these cases, most of the time, those pages/posts must be redone.
Thank you!

Calin
tagDiv Staff

Hi,
The thing is that the link is only in one place and the meta is moved down -> https://i.imgur.com/sONynyV.jpg this problem is caused by a setting with 55% padding bottom -> https://i.imgur.com/L8y0DIn.png please check that option and remove it.
Thank you!

Calin
tagDiv Staff

Hi diocesipn,
The cloud header need to be set for both desktop and mobile, right now this is adjusted only for the desktop version, here https://paste.pics/f5f03b6a5e214239a0d2e578b27ea7f7 select the logo and change it, also the menu. You can find more details in this guide -> https://forum.tagdiv.com/add-logo-newspaper/
Thank you!

Calin
tagDiv Staff

Hi,
I see that this is from the iframe code, the only thing that I ca do to help is this custom css:
.embed-container {
height: 600px;
}
.embed-container iframe, .wpb_video_wrapper{
height: 600px!important;
}

Please set this code in the theme panel > custom code> advance css > phone section and will be apply only on mobile.
I hope this will help you!

Calin
tagDiv Staff

Hello,
If the post is not publish we’ll not have access to it, right now when I access teh link I see this -> https://i.imgur.com/4o0FCy8.jpg
Thank you!

Calin
tagDiv Staff

Hi,
I just checked the image but this is going to a 404 -> https://i.imgur.com/cgGYcs3.jpg
Can you please use a different app for screenshots, maybe jing, lightshot, greenshot.
Thank you!

Calin
tagDiv Staff

Hi mita and B3rdan, did you do custom changes in the theme files, or only using the theme settings. If you used only the theme settings, the such problems should not appear.
The theme plugins that you used where updated or only the theme? Do you use a child them?
Also, before any theme update is good to have a full backup for the website.
Another thing that must be checked after a theme update is the cache and object cache, those must be cleared.
Now if is related to the theme panel settings and those are not set how was before, if you have a backups it is recommended to restore that backup, if you do not have it, then you can try the theme panel backup -> https://forum.tagdiv.com/import-export-theme-settings/
Thank you!

Calin
tagDiv Staff

Hi,
Thank you for contacting us!
So the problem is only when you are not logged in or is all of the time?
If you can provide temporary access or create a login user we’ll inspect the situation and we hope we can resolve it. For this please contact us via email at contact@tagdiv.com and provide there the wp-admin access and some screenshots with the problems. We’ll check theme as soon as possible.
Thank you!

Calin
tagDiv Staff

Hi,
Thank you for your suggestion, I added this on our list.
Have a nice day!

Calin
tagDiv Staff

Hi,
I’m glad you managed to find where the problem comes from and solve it!
Have a nice day!

Calin
tagDiv Staff

Hi Begintar,
This problem can be resolved, but we need to figured out what is creating those multiple image links, normally should be like this https://i.imgur.com/pOwRj8U.jpg but it is possible that some plugins for optimize to generate the extra links.
Thank you!

Calin
tagDiv Staff

Hi riffatsaleem,
The Newsmag theme is not 100% RTL, but the elements that needs to be adjusted can be easily done using css.
What you need to do is just to install the demo “Video” and after that provide the website link. I will do some css to align nice the elements and to change the menu from LTR in RTL.
-> https://forum.tagdiv.com/newsmag-installing-demos/
Thank you!

Calin
tagDiv Staff

Hi,
The Newsmag theme has only one width and this is 1024px, and all of pre-build websites are boxed (most of them have a background image or color for the rest of scree width).
Thank you!

Calin
tagDiv Staff

Hi,
Thank you for sharing with us the option you are using for your website!
Have a nice day!

Calin
tagDiv Staff

Hi,
Thank you for sharing the td api plugin, I will check it and come back later with a fix.
Thank you!

Calin
tagDiv Staff

Hi,
I understand, I’m glad that you still managed to find a method that works for you
Have a nice weekend!

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